What is a good Net Retention Rate in SaaS?
CustomerSuccessBox
FEBRUARY 28, 2022
You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. Bonus Read: 2022 will all be about these Customer Success KPIs. Squarespace is a SaaS firm that offers pre-built templates to build the website and host the website.
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