SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. However, 64% of these participants considered expansion into new pricing models in 2022. Trends in Subscription Management .

Trends 98

Trends B2B Scale Payment Features 98

Kellblog

OCTOBER 30, 2022

Forecast 2022 ARR growth of 36%, so they’re planning to accelerate. Margin profile of 77% subscription, 73% blended. The post Key Takeaways from the 2022 KeyBanc SaaS Metrics Survey appeared first on Kellblog. That said, let’s meet the Joneses , who have median: ARR growth of 31%, lower than I’d hope.

Metrics 144

Metrics SaaS Benchmarks Churn 144

Tom Tunguz

APRIL 1, 2024

y/y, estimated sales efficiency is 0.11, & contribution margins are negative : Rubrik sells $1 of subscription software for $0.88. It’s a strategic imperative to metamorphose from an on-premises perpetual-license company to a subscription-software company as fast as possible. But overall revenue is growing 4.5%

Data 219

Data Payment Features Subscription Cloud 219

Clouded Judgement

DECEMBER 29, 2023

If we rewind the clock back a few years and look at the year end top 10 for 2020, 2021, 2022 and now 2023, there are 4 companies that find themselves on every year end list: Snowflake, Cloudflare, Datadog, and Zscaler. and 99.2%, respectively) And below you can see who ended up in the top 10 at the end of 2022 and 2021.

Cloud 196

Cloud Software Review Subscription Payment Features 196

Clouded Judgement

JULY 16, 2024

The purpose of the detailed information is to help investors (both institutional and retail) make informed investment decisions. We recognize revenue from our SaaS contracts ratably over the term of the subscription period, which is typically three years but can range from less than one year up to ten years. months and 23.4

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

Baremetrics

JANUARY 12, 2022

You take all of your assets , liabilities , revenues , expenses , investments, etc. These projections are built on many assumptions, from your hiring plan to your expected monthly recurring revenue (MRR) growth. In this article, we are going to summarize the six tools you should consider for cash flow modeling in 2022.

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

Clouded Judgement

AUGUST 25, 2023

The purpose of the detailed information is to help investors (both institutional and retail) make informed investment decisions. By combining easy implementation, rapid time-to-value, and clearly attributable outcomes, which we measure and refer to as KAV, we drive substantial return-on-investment, or ROI, for our customers.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaSOptics

MARCH 10, 2022

Is your company taking advantage of CFO tools like automated invoicing, database management, and automatic tax-compliance updates? Their software automates tasks like invoicing; keeps track of filing, tax returns, and cash flow; and allows companies to easily see the entire financial picture of their business. Invoicing and ePay Tools.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

Buffer Resources

AUGUST 16, 2023

We’ve shared a number of parts of Buffer’s business transparently over the years — and one piece we’ve always wanted to expand on is where your money goes when you pay for a Buffer subscription. In 2022, our ASP was $20, and our Operating Costs hit $19,757,852. a business presence in a particular state).

Merchant Services 98

Merchant Services Payment Services Payment Features Payments 98

Stax

MARCH 18, 2025

According to the US Federal Reserve in 2022, general-purpose card payments reached $153.3 On top of that, 69% of Americans online in 2023 said they used digital payment methods to make a purchase. Systems used for this include payment gateways , subscription billing software, and eCommerce platforms with built-in payments.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

FastSpring

OCTOBER 13, 2022

At the end of the year, buyers are ready to spend money on software and subscriptions — are you using your marketing dollars wisely? In general, regional data will give you a better sense of your return on investment (ROI) for any marketing campaign you run. Offer a great discount on a subscription plan or software upgrade.

Payment Methods 148

Payment Methods Payment Solutions SaaS Payments Software Review 148

Intercom, Inc.

MARCH 10, 2022

This end-to-end payment process removes the need to fumble around for customer plans or payment details. When integrated with our platform, your sales and support teams can initiate subscription upgrades, accept secure payments via the Messenger, and see their query history.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

ChurnZero

FEBRUARY 11, 2022

TrustRadius has recognized ChurnZero with a 2022 Most Loved Award , and we couldn’t have done it without the support of our amazing customers and just want to say thank you! ChurnZero is rated as one of the 101 “Most Loved” software platforms for 2022 – placing the company in the top.0004%. We love you too! Head over heels.

Technical Review 19

Technical Review Software Review Technology B2B 19

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. To learn more, view G2’s 2022 Best Software List and read more about G2’s methodology.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. entrepreneurs who lead high-growth companies and think big to succeed.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Totango

APRIL 5, 2022

These benefits and others help make NPS software a worthwhile investment. Six of the Best NPS Software Solutions for 2022. The NPS SuccessBLOC allows you to automatically trigger and send NPS surveys at key points in your customer journey, such as after onboarding or prior to subscription renewal. Here are six of our top picks.

Software 108

Software Branding Customer Success Retention 108

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Join Steven’s research, take a short survey Growth Strategies in 2022.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

SaaStr

APRIL 7, 2022

As we are gearing up for our 3d epic SaaStr Europa 2022 in Barcleona 7-8 June , I wanted to take a look at a few iconic sessions in the past. Luciana: I had been telling people that the inflection point came when Accel invested, but I guess it was market and product and all that good stuff. No, I’m joking. Luciana: Right.

Sales Hiring 279

Sales Hiring Scale Sales Recruiting Outsourcing Services 279

Clouded Judgement

MAY 19, 2023

For those who don’t, I’m using quarterly subscription revenue x4 to estimate ARR. The chart below shows Q1 ‘23 net new ARR added vs the quarterly average across the 4 quarters in 2022. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 167

Cloud Subscription Payment Features Retention 167

ChurnZero

MARCH 31, 2023

Here are 11 statistics, quotes and quips that make the case for investing in Customer Success teams. Every sector is different, but if we are entering into a period of slow growth, keeping clients and growing those where you can, will be key to success in 2022.” customers will leave after “just one bad experience.”

Customer Success 98

Customer Success VP of Engineering Investment Benchmarks 98

Subscription Flow

MAY 2, 2024

Just when you thought the world of SaaS would not be changing any time soon, the groundbreaking new shift to crypto payment solutions hit SaaS businesses like a bus full of bricks. Despite their current status as a relatively uncommon payment option in global e-commerce, accounting for less than 0.2%

Payment Solutions 105

Payment Solutions SaaS Payments Merchant Services Payment Services 105

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. markets at Blackbaud.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

BetterCloud

DECEMBER 16, 2024

Some might aim to compromise sensitive corporate data or even introduce security vulnerabilities. In fact, the 2022 G2 Software Buyer Behavior Report , said that 56% of North American organizations actually prefer using a credit card to buy SaaS. And when those employees leave?

Artificial Intelligence 52

Artificial Intelligence compliance Systems Review Technical Review 52

BetterCloud

MAY 23, 2025

The average number of SaaS apps have declined by 18% from 2022 to 2024 State of SaaS 2025 1. BetterCloud Analyze the cost-benefit ratio of each application, considering not just the subscription fee but also the associated overhead in terms of management, training, and integration.

Technical Review 52

Technical Review Strategy Government Systems Review 52

Clouded Judgement

SEPTEMBER 29, 2023

I do think the economy will start slowing next year, and just like they did in late 2021 / 2022, the Fed can very quickly change their course of action. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Securities and Exchange Commission.

Cloud 190

Cloud Government Banking Software Review 190

User Pilot

JANUARY 17, 2022

Companies that invest in effective user onboarding tend to identify an Aha Moment and an activation point for each group of users, and then focus 100% of the initial user journey on achieving those milestones. And the longer your customers are retained, the more monthly subscription payments you will earn.

Onboarding 105

Onboarding Payment Solutions SaaS Payments Payment Methods 105

Clouded Judgement

MAY 31, 2024

Best practices around procurement, vendor evaluation and software spend management have become embedded in large organizations coming out of 2022 / 2023. AI Investment Cycle Picking Up - Companies are (rightfully) investing in building out their capabilities around AI. But these investments aren’t cheap.

Cloud 184

Cloud Software GCP(Google Cloud Platform) AI 184

Clouded Judgement

DECEMBER 30, 2022

And that’s a wrap for 2022! 2022 Top Performers Below is a table that shows the top 10 share price performers of 2022. What’s most interesting is that despite all of the volatility in software over the last year, there have been 5 companies that showed up in the top 10 year end multiples for 2022, 2021 AND 2020.

Cloud 130

Cloud Subscription Payment Features Pricing 130

Kellblog

MARCH 29, 2023

Phrasing these strategies in terms of songs/albums: (1) Staying Alive , (2) Get Back [to where you once were valued], and (3) Born to Run [convince VCs that, “tramps like us, baby, we were born to run” — i.e., that we have a lean machine where ARR is a predictable output of VC investment.]

Metrics 139

Metrics Compensation Benchmarks Interviewing 139

Intercom, Inc.

FEBRUARY 6, 2020

“The shift from serving just consumers to serving consumers and companies is a massive one” For Udemy, investing in a B2B arm seemed too obvious, and too good, an opportunity to ignore. Analysts estimate that by 2022, global corporate eLearning will grow to be a $30 billion market.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

Stax

AUGUST 26, 2024

Talk to sales Let’s start at the beginning Stax—then called Fattmerchant—launched in July 2014 and was immediately viewed as a disruptor in the payments space due to its subscription-based model and transparent pricing for SMBs. “I’ve been at Stax for 8 years now.

Payment Services 88

Payment Services Merchant Services Stax Payment Solutions 88

User Pilot

DECEMBER 6, 2021

You don’t want to invest more in getting customers than you make from them. R – Retention : Repeated payments after the first subscription payment occurs. Retention occurs when customers make repeated purchases of a product subscription. Business-oriented product metrics. Retention stage product metrics.

Metrics 98

Metrics Management SaaS Payments 98

FastSpring

SEPTEMBER 12, 2024

For example, Japan is famous for its widespread adoption of konbini payments, where customers actually purchase products online but head down physically to a convenience store to complete payments in person with cards or cash. And this showcases a unique blend of omnichannel payment experiences.

Merchant Services 193

Merchant Services Payment Services Payment Methods SaaS Payments 193

Clouded Judgement

NOVEMBER 4, 2022

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. I think we’ll get a more sudden one once the data is more clear.

Cloud 130

Cloud Pricing Subscription Payment Features 130

User Pilot

AUGUST 18, 2022

So investing in superior customer experience and constantly optimizing it is one of the best ways to future-proof your business. We could definitely spot the difference and confirm frictionless signup flows are one of the customer experience trends in 2022. Points translate to free Premium subscriptions.

Trends 98

Trends SaaS Onboarding Software Review 98

Clouded Judgement

SEPTEMBER 22, 2023

As a reminder, in the summer of 2021 they were saying they wouldn’t hike rates through the end of 2022…We all know how quickly that changed when they skyrocketed rates very shortly thereafter. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 157

Cloud Revenue Subscription Payment Features 157

Clouded Judgement

JUNE 2, 2023

It’s a bit of a swag as not all companies report ARR (and where they don’t I’m calculating ARR as quarterly subscription revenue x4). The one point to call out is this is happening across a backdrop of mass layoffs - so companies have less quota capacity to close net new ARR in Q1 than they had across 2022.

Cloud 130

Cloud SMB Trends Subscription 130