SaaStr

MAY 3, 2024

What are the three most under-discussed metrics on social media, with VCs, and especially with founders? No one truly knows what the bar is today, but there have been two IPOs since 2022 to look at: Klaviyo and Rubrik soon. They went from on-prem to a SaaS model and may flatter their metrics a little by confusing them.

Metrics 294

Metrics SaaS Scale Social Media 294

SaaStr

OCTOBER 25, 2024

at the height of 2022 to 6.7. It’s to say many of us do not know how to use AI effectively enough yet to impact conversion metrics. #6: Here’s what they found. #1: 1: Founders Are More Positive The average founder’s outlook increased from 6.1 The biggest challenge to that outlook is an increase in the sales cycle.

Venture Capital 328

Venture Capital Marketing AI SaaS 328

SaaStr

JUNE 3, 2022

We’re so close now to the official start of SaaStr Europa 2022 on 7-8 June in Sunny Barcelona! Kick off to SaaStr Europa 2022 with SaaStr CEO Jason Lemkin. Metrics that Matter Whether You’re Raising $1m or $100m with Index Ventures. 2022 SaaStr Europa, 7-8 June in Barcelona, right by the beach. See you there!

Mobile 268

Mobile Scale SMB Travel 268

SaaStr

AUGUST 25, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. The post Thanks to A-LIGN, Ada, Appcues, Duda, and Maxio for Sponsoring SaaStr Annual 2022! At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. appeared first on SaaStr.

Cybersecurity 264

Cybersecurity Scale compliance Payment Features 264

SaaStr

JUNE 24, 2022

More here: Why NRR is Probably The Wrong Core Metric for Your Customer Success Team. #7. Tweak your comp plans now to make sure you get the results you want for 2022. More here: 15 Ways to Help Your Sales Team in 2022. #12. You have to track logo churn because behavior will change according to what you deem important.

Sales Recruiting 275

Sales Recruiting Sales Hiring Scale Customer Success 275

SaaStr

SEPTEMBER 19, 2022

Rav Dhaliwal, Investor and Venture Partner at Crane Ventures , Lindsey Serafin, VP of Customer Success at Snyk.io , and Caitlin Sullivan, Director of Customer Success at Vanta, discuss what customer success is, who owns it, what customer metrics you should look at, and what you need to focus on if you want to scale digital customer success.

Sales Hiring 258

Sales Hiring Customer Success Scaling Construction 258

SaaStr

JANUARY 20, 2022

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business. Join these incredible companies to experience all the value of SaaStr! Every day, all day.

DevOps as a Service 246

DevOps as a Service AI Search Cloud compliance 246

Kellblog

OCTOBER 30, 2022

Unlike Meritech Public Comps , where you can see metrics for the best [1], public SaaS companies, this private company data is somewhat harder to come by (the only other source that springs to mind is RevOps Squared ) and, for most of us, it provides much more realistic comparables than Meritech [2]. Everyone’s an optimist.

Metrics 143

Metrics SaaS Benchmarks Churn 143

SaaStr

FEBRUARY 28, 2022

2022 — the year we’re now in the New Normal. The post 15 Ways to Help Your Sales Team in 2022 appeared first on SaaStr. Back to getting on jets, doing real events and field marketing, but also … living primarily distributed start-up lives, on top of Zoom. To upgrade the pieces, processes, and team to get you there.

Scale 246

Scale Sales Hiring Sales Enterprise 246

Tom Tunguz

FEBRUARY 26, 2025

The Hidden Costs of UBP While UBP offers many advantages, it does come with tradeoffs: Complicates churn measurement : If a customer uses your product intermittently (every third month, for example), standard monthly churn calculations will show the account churning and reactivating, skewing your metrics. Sales teams lose leverage.

SaaS Payments 273

SaaS Payments Pricing Strategy Scale 273

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. MRR, obviously.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

SaaStr

JUNE 30, 2022

June seems to show no signs of slowing down but we’re monitoring demand metrics like a hawk to see when or if we’ll experience a slow down. — Kyle Porter (@kyleporter) June 28, 2022. jasonlk) June 1, 2022. — RowanTrollope.eth (@rowantrollope) June 29, 2022. Ended May $1.7M ahead of plan and growing ARR @ 53%.

B2B 354

B2B SaaS Branding Metrics 354

SaaStr

OCTOBER 5, 2022

Think through your enablement plan to equip your team to succeed on any new metrics you will monitor. Be clear on your new metrics. You must be clear on the new behaviors you’re looking for and what new metrics you’ll be measuring. Ensure your leaders are equipped to coach and monitor those new behaviors and metrics. .

VP of Engineering 245

VP of Engineering Scale Scaling Sales Hiring 245

SaaStr

JANUARY 24, 2025

Paddle’s CMO Andrew Davies and Pricing Strategist Vivian Shao joined us at SaaStr Annual to do a deep dive on growth metrics across 4,000+ B2B companies.

SaaS 130

SaaS Software Review Pricing B2B 130

Tom Tunguz

NOVEMBER 18, 2021

in revenue in fiscal year 2020, to $432m in the first three quarters of fiscal 2022. The company’s metrics all recorded positive gains including gross margin moving from 60% to 70%, which is impressive for a business providing hardware. Estimated metrics using company data, but not reported by the company explicitly.

CTO Hire 362

CTO Hire CTO Coach Benchmarks Scale 362

SaaStr

OCTOBER 28, 2022

Conversations about the state of the SaaS market in 2022 are everywhere, and it can seem overwhelming for entrepreneurs and business leaders to make sense of everything. In 2021, there was much less focus on efficiency and more on revenue metrics like ARR. The 2022 Economic Climate, Barriers to Growth, and Recruitment.

Sales Recruiting 257

Sales Recruiting Sales Hiring Leadership Interviewing 257

SaaStr

DECEMBER 12, 2023

Keybanc and Sapphire have some great overall metrics here : Overall, the media AE closes $750,000 a year, and that’s actually up from 2022 — mainly due to hiring freezes and contractions. But many of the metrics of those days didn’t really make much sense, with hindsight. They weren’t sustainable.

SMB 331

SMB Sales Hiring Enterprise Metrics 331

SaaStr

NOVEMBER 16, 2022

At the end of Day 3 of SaaStr Annual 2022, Jason opened up the mic for an AMA. The post AMA at SaaStr Annual 2022 with SaaStr Founder & CEO Jason Lemkin – Part 2 (Pod 608 + Video) appeared first on SaaStr. This episode is the second half of the session. In this episode, Jason discusses: Advice for very early-stage founders.

Sales Hiring 268

Sales Hiring VP of Engineering Payment Methods Scale 268

SaaStr

NOVEMBER 13, 2022

SaaStr 607: AMA with SaaStr Founder & CEO Jason Lemkin at SaaStr Annual 2022 – Part 1. ? ?. SaaStr 604: SaaStr CRO Confidential Presents How to Fundraise in Late 2022 with SaaStr CEO and Founder, Jason Lemkin. Live: SaaStr Workshop Wednesday with Battery Ventures on SaaS Metrics.

Sales Recruiting 284

Sales Recruiting AWS Compensation Enterprise 284

Clouded Judgement

MARCH 10, 2023

Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Even a DCF is riddled with long term assumptions.

Cloud 244

Cloud Trends Subscription Payment Features 244

Intercom, Inc.

NOVEMBER 30, 2021

Here’s an example of key goals and metrics to consider. The real value support software offers is in the approach it enables and how it impacts the customer and team experience. So before you begin searching for specific tools, define your goals upfront. Future-proof your support tech stack with the Conversational Support Funnel.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

AUGUST 9, 2022

— Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) August 6, 2022. Reasons I've lost money investing, or had mediocre outcome: – founder wars – CEO misled on metrics – CEO ignored zero cash date. — Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) October 28, 2021.

Investment 300

Investment Sales Recruiting CTO Startup 300

Kellblog

DECEMBER 27, 2021

Net dollar retention becomes the top SaaS metric. Kellblog Predictions for 2022. Well, here we go with our predictions for 2022. I think 2022 will be the year we stop thinking in pre-Covid and post-Covid terms, and accept that Covid-19 will become endemic. It’s exciting to watch. But back to our prediction.

Blockchain 145

Blockchain Technical Review Venture Capital Sales Hiring 145

SaaStr

JULY 17, 2024

with first customers launched in 2012, the metrics today are very strong: $480,000,000 in ARR Growing 34% (strong) 98% GRR (!) It built up speed then, and wrnt from $100m ARR in 2020 to $200m in 2021 and $300m in 2022 anf $450m in 2023! It’s SaaS for CFOs and financial operations, a large but somewhat under-discussed category.

Enterprise 312

Enterprise Scaling Revenue SaaS 312

SaaStr

APRIL 26, 2023

Subscribers only grew 3% in 2022. A tough metric. Having said that, many SMB players were hit hard in 2022. A reminder to go global! #4. Almost all the revenue growth came from price increases and transaction fee increases on commerce. New customers only grew 3%. That’s very mature.

Scale 285

Scale SMB Churn Pricing 285

SaaStr

OCTOBER 14, 2022

It’s no secret that 2022 has brought market shifts that even the previous two years lacked. But in 2022, there is a new focus on efficiency. To keep tabs on your efficiency, be mindful of these helpful metrics: Burn Multiple. As always, investors still have high-growth expectations, which have not changed.

Startup 246

Startup SaaS Metrics Churn 246

Kellblog

OCTOBER 13, 2022

And what’s the impact on your other SaaS metrics? If ARR is a forward-looking metric [6], what do ARR-based metrics like net dollar retention (NDR) mean [7] in a world without fixed forward commitments? In the trailing year (2022), he spent $1,131. What’s your churn rate? What Does Recur Mean?

Metrics 141

Metrics SaaS Payments SaaS Payment Features 141

SaaStr

NOVEMBER 2, 2022

While the average Cloud stock has fallen almost 50% in 2022, Duolingo’s has stayed up, and is down just 10% in the past 6 months. The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. So it’s doing what Wall Street wants today. But is Duolingo SaaS?

Scale 312

Scale B2C SMB B2B 312

Tom Tunguz

SEPTEMBER 16, 2023

Metric Snowflake Databricks Calendar Quarter Q2 22 Q3 23 Revenue, $m 388 375 Revenue Growth, y/y, % 85% 51% Product Gross Margin 72% 85% Customers 6,333 10,000 $1m+ Customers 206 300 Implied ACV, $k 61.3 In Q2 2022, Snowflake generated roughly the same amount of revenue.

Business 305

Business Cloud Finance Innovation 305

Kellblog

MARCH 29, 2023

Just a quick post to share the slides from the presentation I gave today at the KiwiSaaS conference to discuss the SaaS metrics that matter in 2023 and 2024. This includes an explanation of why I excluded (what I view as old school) churn, lifetime value (LTV) and LTV/CAC analysis from those metrics.

Metrics 133

Metrics Compensation Benchmarks Interviewing 133

SaaStr

JANUARY 20, 2022

— Jason BeKind Lemkin 2⃣0⃣2⃣2⃣ (@jasonlk) January 12, 2022. So with that one, public metric, you can very quickly guess how fast your competitor plans to grow in the next twelve months. That's how much in bookings they plan to add this year.

SMB 304

SMB Scale Startup Enterprise 304

SaaStr

DECEMBER 18, 2022

Where does that leave us, going into the end of 2022? But it’s crazy times with interest rates in one year going from zero to closer to historical norms, and inflation like we haven’t seen in a very long time. Back to where we were in the markets at the end of 2019. At least, sort of.

Cloud 292

Cloud Pricing Metrics SaaS 292

SaaStr

NOVEMBER 11, 2022

At the end of Day 3 of SaaStr Annual 2022, Jason opened up the mic for an AMA. The post AMA at SaaStr Annual 2022 with SaaStr Founder & CEO Jason Lemkin – Part 1 (Pod 607 + Video) appeared first on SaaStr. This episode is the first half of the session. In this episode, Jason discusses: Breaking rules. Setting goals.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243