Kellblog

OCTOBER 30, 2022

Unlike Meritech Public Comps , where you can see metrics for the best [1], public SaaS companies, this private company data is somewhat harder to come by (the only other source that springs to mind is RevOps Squared ) and, for most of us, it provides much more realistic comparables than Meritech [2]. Everyone’s an optimist.

Metrics 141

Metrics SaaS Benchmarks Churn 141

Intercom, Inc.

NOVEMBER 30, 2021

Here’s an example of key goals and metrics to consider. Subscription payment and management: Stripe. When a customer wants to change or upgrade their subscription plan, they’ll often reach out to your trusted support team. Forget logging into multiple platforms to find payment details or to adjust a customer’s plan.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. MRR, obviously.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Clouded Judgement

MARCH 10, 2023

Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 244

Cloud Trends Payment Features Subscription 244

SaaStr

NOVEMBER 2, 2022

While the average Cloud stock has fallen almost 50% in 2022, Duolingo’s has stayed up, and is down just 10% in the past 6 months. The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. So it’s doing what Wall Street wants today.

Scale 321

Scale B2C SMB B2B 321

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. However, 64% of these participants considered expansion into new pricing models in 2022. Trends in Subscription Management .

Trends 98

Trends B2B Scale Payment Features 98

Clouded Judgement

MARCH 1, 2024

Funds have gotten quite large and haven’t deployed much in 2022 / 2023. Update on Q4 Earnings One metric I love tracking in net new ARR added in a quarter. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Cloud 317

Cloud AI Investment Metrics 317

Tom Tunguz

APRIL 1, 2024

y/y, estimated sales efficiency is 0.11, & contribution margins are negative : Rubrik sells $1 of subscription software for $0.88. It’s a strategic imperative to metamorphose from an on-premises perpetual-license company to a subscription-software company as fast as possible. But overall revenue is growing 4.5%

Data 219

Data Payment Features Subscription Cloud 219

Clouded Judgement

JULY 16, 2024

Provides end-to-end visibility of analytics and key metrics to all stakeholders, including executives, Finance professionals, line-of-business leaders and other business partners. You can some metrics below based on different share prices. Financial and Operational Reporting. months and 23.4 months, respectively. .”

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. And this trend will continue.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

User Pilot

DECEMBER 6, 2021

Looking for product metrics that can offer you better product growth insights ? SaaS product metrics are like a compass for product growth managers, which can guide them where to steer the product. But picking the right metrics is no easy task. So how do you know you’re tracking the right product metrics for your SaaS product?

Metrics 98

Metrics Management SaaS Payments 98

Clouded Judgement

DECEMBER 29, 2023

If we rewind the clock back a few years and look at the year end top 10 for 2020, 2021, 2022 and now 2023, there are 4 companies that find themselves on every year end list: Snowflake, Cloudflare, Datadog, and Zscaler. and 99.2%, respectively) And below you can see who ended up in the top 10 at the end of 2022 and 2021.

Cloud 196

Cloud Software Review Payment Features Subscription 196

Baremetrics

JANUARY 12, 2022

In this article, we are going to summarize the six tools you should consider for cash flow modeling in 2022. Baremetrics has a reporting dashboard that includes all the essential metrics for SaaS businesses. The downside of Float is that it does not integrate directly with payment processors that work for recurring payments.

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

SaaSOptics

FEBRUARY 11, 2022

The accounts receivable aging report summarizes how long invoices have been unpaid based on predefined buckets, often 30 day increments as of the report date. If many customers’ DSO are trending upwards, revisiting credit terms and policies should be in your future (think: interest, late payment fees, or early-payment discounts).

Payment Methods 85

Payment Methods Payment Features Payment Solutions Payment Services 85

Clouded Judgement

AUGUST 25, 2023

We then multiply the total number of companies in each segment by our respective average ARR per customer per segment as of December 31, 2022. Our subscription plans are tiered based on the number of active consumer profiles stored on our platform and the number of emails and SMS messages sent.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaSOptics

MARCH 10, 2022

Is your company taking advantage of CFO tools like automated invoicing, database management, and automatic tax-compliance updates? Their software automates tasks like invoicing; keeps track of filing, tax returns, and cash flow; and allows companies to easily see the entire financial picture of their business. Invoicing and ePay Tools.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. What’s really most important is your subscription model. How do you stack up against your peers?

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue? 3600/3 = $1200 ARR.

Finance 87

Finance Payment Features Subscription Payments 87

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Join Steven’s research, take a short survey Growth Strategies in 2022.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Clouded Judgement

MAY 19, 2023

For those who don’t, I’m using quarterly subscription revenue x4 to estimate ARR. The chart below shows Q1 ‘23 net new ARR added vs the quarterly average across the 4 quarters in 2022. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 167

Cloud Payment Features Subscription Retention 167

Chart Mogul

JUNE 1, 2023

faster than their peers in 2022. So if you are keeping a close eye on your retention metrics this year, you’re not alone. Retention is one of the most important metrics when building a successful SaaS business. faster than their peers in 2022. Companies with best-in-class retention grew at least 1.8x

Retention 90

Retention Metrics Benchmarks Scale 90

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

Neil Patel

JANUARY 24, 2023

There are very real, specific metrics that show you how well your content is performing. There are also vanity metrics out there that can be more distracting than worthwhile. That’s why in this content marketing guide , I’m going to give you the most valuable content marketing metrics for evaluating the performance of your content.

Content Marketing 120

Content Marketing Metrics Payment Methods Marketing 120

User Pilot

JULY 6, 2022

It can happen when users downgrade subscriptions or stop renewing them entirely. Revenue churn or MRR churn means the monthly recurring revenue your product loses from existing customers within a specific period. It occurs when customers stop using your product or switch to lower-priced subscription plans.

Churn 98

Churn Revenue Software Review SaaS 98

Clouded Judgement

DECEMBER 30, 2022

And that’s a wrap for 2022! 2022 Top Performers Below is a table that shows the top 10 share price performers of 2022. What’s most interesting is that despite all of the volatility in software over the last year, there have been 5 companies that showed up in the top 10 year end multiples for 2022, 2021 AND 2020.

Cloud 130

Cloud Payment Features Subscription Pricing 130

Clouded Judgement

MAY 31, 2024

.” As growth starts to slow, it gets harder and harder to justify using revenue multiples as a primary valuation metric. And when this happens, growth companies transition to more of a value based valuation metric (FCF or PE). I created this subset to show companies where FCF is a relevant valuation metric.

Cloud 184

Cloud Software GCP(Google Cloud Platform) AI 184

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue? 3600/3 = $1200 ARR.

Payments 74

Payments Finance Payment Features Subscription 74

SaaSOptics

FEBRUARY 3, 2022

Monthly Recurring Revenue (MRR) is one of many ways to measure your predictable revenue stream. Its primary purpose is to permit performance reporting across dissimilar subscription terms (e.g. After a gap due to contract negotiations, the contract renews for $120,000 on June 26, 2021 for a new term through June 25, 2022.

Payment Features 86

Payment Features Subscription Business Systems Review 86

Clouded Judgement

SEPTEMBER 29, 2023

I do think the economy will start slowing next year, and just like they did in late 2021 / 2022, the Fed can very quickly change their course of action. Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Cloud 190

Cloud Government Banking Software Review 190

User Pilot

JANUARY 17, 2022

Following user onboarding best practices will have a huge impact on metrics like activation , retention , and feature usage. Use analytics software to measure whether your onboarding system hits your desired metrics, and then A/B test and iterate until your goals are reached. Select the right metrics.

Onboarding 105

Onboarding Payment Solutions SaaS Payments Payment Methods 105

Clouded Judgement

JUNE 2, 2023

One of my favorite metrics to look at is net new ARR added in a quarter. It’s a bit of a swag as not all companies report ARR (and where they don’t I’m calculating ARR as quarterly subscription revenue x4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 130

Cloud SMB Trends Payment Features 130

SaaSOptics

SEPTEMBER 14, 2021

Shape up your Financial Operations Before 2022. Follow these 4 steps to shape up your Financial Operations before 2022. . Your chart of accounts is the foundation upon which all metrics are built upon. Maintaining compliance will give your entire organization confidence in the metrics and numbers your team produces.

Outsourced Development 60

Outsourced Development Point of Sale Headcount compliance 60

Point Nine Land

JUNE 18, 2023

Simply looking at revenue growth or a usage metric over time doesn’t tell you much about your ability to retain users and turn them into happy long-term customers. If you’re acquiring a lot of new customers quickly, metrics like “usage from repeat users” or “payments from repeat customers” may go up nicely, even if your retention rate sucks.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Consider the following SaaS metrics important for performance monitoring to ensure your company is operationally strong.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Clouded Judgement

NOVEMBER 4, 2022

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. I think we’ll get a more sudden one once the data is more clear.

Cloud 130

Cloud Pricing Payment Features Subscription 130

SaaStr

APRIL 7, 2022

As we are gearing up for our 3d epic SaaStr Europa 2022 in Barcleona 7-8 June , I wanted to take a look at a few iconic sessions in the past. What we do is look at all those metrics and our hope, goal is that every one of them continues to show this. Transcript: Luciana Lixandru: My name is Luciana Lixandru. We added 0.8

Sales Hiring 279

Sales Hiring Scale Sales Recruiting Outsourcing Services 279