SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Join us at SaaStr Europa 2022. The second constituent there is the developer. Why do developers love SaaS products? The key here is knowing what your sales model is. Transcript.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Neil Patel

JANUARY 18, 2023

With that in mind, here’s a look back at some big trends that made 2022 a wild year in search and the things that will make huge waves in 2023. What Search Engine Trends Shaped 2022? Every year sees new trends and priorities for SEOs, and 2022 was no exception. Google pushed several key algorithm updates throughout 2022.

VP of Engineering 113

VP of Engineering AI Search Engineering Social Media 113

Intercom, Inc.

JANUARY 20, 2022

Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. This is our first episode of 2022.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business. And this trend will continue. Spreadsheets are old news.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. Get Dave’s rapid-fire takes on whether startups should track customer lifetime value, if time to value is actually worth monitoring, how to comp both sales and CS on expansion, and much more.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. But as a company scales and brings in new accounts, CSMs can start to feel like Lucy and Ethel in the chocolate factory—the customers keep rolling along faster than CSMs can properly manage them! Lighten the load CSM’s normally carry.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond. Martin Kõiva , Founder & CEO of Klaus.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? Businesses were forced to wise up to this fact during the pandemic when new sales shriveled. In this article, we share three Customer Success trends to look out for in 2022: NRR becomes red hot (watch out). How did you go bankrupt?” Bill asked. Two ways,” said Mike. NRR is your “friend”.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Professional Sales SALES STACK. 2022: Sales Tools. Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever.

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

Sales Hacker

SEPTEMBER 2, 2023

Pipeline analytics: Offers sales managers a view of their teams’ pipelines that goes beyond what’s available in their native SFA applications. Here’s what we use: CRM (SFDC), Sales Acceleration (SalesLoft), Forecasting (SalesLoft), Conversation Intelligence (Gong), Data (custom in-house), Automation (Momentum).

AI 97

AI Revenue Scale ChatGPT 97

Intercom, Inc.

DECEMBER 21, 2021

Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Maggie Hott , Director of Sales at Webflow. Make sure you don’t miss any 2022 highlights by following Inside Intercom on iTunes , Spotify , or grabbing the RSS feed in your player of choice.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

User Pilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot is a product growth platform that allows product teams to: Create different UI patterns for in-app marketing campaigns.

Product Marketing 104

Product Marketing Marketing Scale Underperforming Technical Team 104

Clouded Judgement

SEPTEMBER 19, 2023

If you want features in your lakehouse (on top of open source Iceberg) for ingestion, CDC, streaming (file loading, Kafka connect, etc), schema evolution, compaction, optimization, time travel, snapshots, auto-scaling, maintenance (no more writing spark jobs to delete snapshots!), But, Hive does not provide a true table specification.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

User Pilot

AUGUST 15, 2023

Go-to-market and pricing strategies that detail your marketing plan and preferred sales process. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. Online marketing strategies for social media, emails, press releases, etc.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. I lead the Customer Success function here at MarketSource. Now we have a name for this.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

SaaStr

JULY 8, 2020

On either a scale of 1 to 10 or a percentage basis, where is seed investment? Personally, our team has been holding back a little bit. I think everyone needs some stability, whether it’s good, bad, or ugly or in the middle to survive. We’ve got two awesome other people on our team, Amanda and [Jamara 00:08:18].

Investment 216

Investment Technical Review Part-Time VPE Development Team Review 216

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many teams remain woefully underfunded.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

Frontegg

DECEMBER 30, 2021

Let’s take a closer look at the rise of Passwordless SSH authentication and also get you started with the top 10 vendors you must check out in 2022. As per Gartner , 60% of large organizations and 90% of midsize enterprises (MSEs) will be using passwordless authentication in over 50% of use cases by 2022. Keyless.io. user/month.

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Underperforming Technical Team Identity management Software Review Scale 64

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. We trust leaders to make decisions on what tools they need to get the most out of their teams.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Chart Mogul

MARCH 1, 2022

ChartMogul’s pricing page in 2022. While preparing for the pricing migration, we determined that the account management team would take the lead on the project since we anticipated that re-selling and additional onboarding would be necessary to migrate some of these accounts successfully. Letting go of bad-fit customers.

Pricing 52

Pricing Scale Underperforming Technical Team Retention 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. They’re the proactive team. But it’s not all sunshine and rainbows.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. They’re the proactive team. But it’s not all sunshine and rainbows.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

User Pilot

MARCH 15, 2023

Rather than reinventing the wheel, your developers should prioritize their efforts around enhancing your software – making it faster or more visually appealing – and regularly shipping updates that delight your customers. It helps keep teams aligned with the shared feature-planning guide. Cons of Pendo?

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

User Pilot

MAY 8, 2023

TL;DR Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. So let’s delve into the details! Try the best one now!

Software Review 52

Software Review Technical Review SaaS Underperforming Technical Team 52

OPEXEngine

DECEMBER 28, 2021

In combination, they lead to more successful and faster recruitment. For example, KPIs can show you what channels continuously lead you to the most compatible candidates. Nevertheless, both help you improve decision-making, team performance, and business success. An in-depth look at the Key Performance Indicators.

SaaS 40

SaaS Scale Underperforming Technical Team Interviewing 40

User Pilot

MAY 4, 2023

UserIQ is a platform primarily tailored for customer success teams but can also be utilized for product adoption purposes. Appcues dashboard Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. However, some users have reported experiencing several glitches while using the tool.

Software Review 52

Software Review SaaS Technical Review Underperforming Technical Team 52

User Pilot

FEBRUARY 21, 2023

Applying product-led growth practices also reduces your customer support and success costs – as your agents don’t need to reply to the same repetitive questions over and over again, and can replace them with reactive tooltips themselves without any help from the developers. Building a product tour in Appcues is relatively easy.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52

SmartKarrot

MAY 6, 2022

As the corporate environment evolved, so did the methods by which CEOs needed to lead their firms. However, employers should identify the problem to address the fundamental reason for poor engagement. Skill shortages represent an essential issue for smaller businesses that rely on a limited team to accomplish the work.

Underperforming Technical Team 10

Underperforming Technical Team Business Scale Social Media 10

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. In fact, in some form or another, he’s been working in sales for most of his career. The journey to sales is a bit of a random one.

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Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

Sales Hacker

DECEMBER 6, 2024

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ to scale their companies and careers. This is the second part of our State of GTM Jobs series (read Part 1 about Sales on GTMnow or Substack ). The purple line indicates the growth rate of retention and renewal roles as a percentage compared to January 1, 2022.

Customer Success 109

Customer Success Technical Advisors Sales Hiring Scale 109

SmartKarrot

JUNE 3, 2022

This will, in turn, help you create a better product and thus lead towards success. These insights can be used to improve product development and customer service. An efficient analytics team. Having good quality data is important, but the right insights can be derived from it only when you have a dedicated data analytics team.

Underperforming Technical Team 10

Underperforming Technical Team Scale Customer Lifetime Value B2B 10

Intercom, Inc.

DECEMBER 18, 2018

The retail sales emails are obvious, but email marketing also includes things like: Review reminders for recent purchases. Researchers predict that by 2022, each user will have close to two email accounts, as more people get a work-only email address. Pretty straightforward, right? Recommendations for similar products.

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Underperforming Technical Team Marketing Scale Software Review 150

Frontegg

SEPTEMBER 9, 2021

With organizations scaling up exponentially in a matter of months and end-users expecting nothing but the best user experience (UX), passwords are being seen as the next big casualty, and rightfully so. With password authentication, there is always additional stress on IT and support teams. Customer Ops and Product Enablement.

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Underperforming Technical Team Scale Technical Review Software Review 98