SaaStr

OCTOBER 5, 2022

Moving away from a subscription to a consumption-led model can bring several benefits to your business. The consumption-led model enables you to recognize customer revenue based on actual usage versus the subscription contract and associated promise of usage. . “It Promote a consumption-based culture. Share the logic behind changes.

VP of Engineering 245

VP of Engineering Scale Scaling Sales Hiring 245

Intercom, Inc.

NOVEMBER 30, 2021

Subscription payment and management: Stripe. When a customer wants to change or upgrade their subscription plan, they’ll often reach out to your trusted support team. Your team can initiate subscription upgrades and accept secure payments via the Messenger, which empowers them to boost trial and upgrade conversions with ease.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

SaaStr

MAY 10, 2024

We did a recent Workshop Wednesday with the CEO of RevenueCat, which manages the mobile subscriptions for over 10,000 paying mobile apps — 30% of all U.S. mobile subscriptions. That’s a lot of apps.

B2C 282

B2C Mobile B2B Payment Features 282

Clouded Judgement

MARCH 10, 2023

Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA. Net new ARR is simply the ARR of the current quarter, minus the ARR of the previous quarter.

Cloud 244

Cloud Trends Subscription Payment Features 244

SaaStr

OCTOBER 18, 2023

After decades running SaaS companies, it was time for a break in 2022, and Josh eventually stepped down as CEO. Still Structuring Consumption-Based Deals as Subscription Contracts, Smoothing Out the Revenue In a slower-growth environment, this can help make sure lower usage doesn’t dramatically drag down a quarter. #5.

Entrepreneurship 300

Entrepreneurship Enterprise Pricing Churn 300

SaaStr

NOVEMBER 15, 2022

In 2022, founders and investors must be ready to pivot strategy at any moment. SaaS Subscriptions as Annuities: It’s common to consider subscription contracts as annuities with an upfront cost. The unpredictable 2022 market requires resiliency and a flexible mindset. The Evolution of Language For SaaS Business.

Metrics 272

Metrics Machine Learning Artificial Intelligence Technical Review 272

SaaStr

OCTOBER 13, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! ChartMogul is an analytics platform to help you run your subscription business. Our mission is to build powerful and secure cloud software for subscription businesses of all sizes, with a strong emphasis on good design and ease of use.

GCP(Google Cloud Platform) 257

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 257

SaaStr

NOVEMBER 2, 2022

While the average Cloud stock has fallen almost 50% in 2022, Duolingo’s has stayed up, and is down just 10% in the past 6 months. The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. So it’s doing what Wall Street wants today. But is Duolingo SaaS?

Scale 318

Scale B2C SMB B2B 318

SaaStr

NOVEMBER 10, 2022

We’ll see 2,500+ of the best SaaS founders, execs, and VCs June 6-7 at 2022 SaaStr Europa ! Chargebee is a recurring billing and subscription management tool that helps SaaS and SaaS-like businesses streamline Revenue Operations. Grab tickets here. . Join these incredible companies to experience all the value of SaaStr!

Payment Features 257

Payment Features Payments SaaS Payments Payment Solutions 257

SaaStr

DECEMBER 2, 2021

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. Chargebee is a recurring billing and subscription management tool that helps SaaS and SaaS-like businesses streamline Revenue Operations. Join these incredible companies to experience all the value of SaaStr!

Payment Features 259

Payment Features Payment Services Payments Sales Hiring 259

Kellblog

OCTOBER 30, 2022

Forecast 2022 ARR growth of 36%, so they’re planning to accelerate. Margin profile of 77% subscription, 73% blended. The post Key Takeaways from the 2022 KeyBanc SaaS Metrics Survey appeared first on Kellblog. That said, let’s meet the Joneses , who have median: ARR growth of 31%, lower than I’d hope.

Metrics 143

Metrics SaaS Benchmarks Churn 143

SaaStr

NOVEMBER 8, 2023

As we’ll see below, folks aren’t cancelling their subscriptions so much as trying just to downgrade and buy less. #2. Expecting NRR to Fall Below 90% This Year, From 104% in 2022. New sales have gotten harder, and NRR is down as existing customers stay, but have worked hard to spend less. Billion in ARR.

Scale 286

Scale Cloud Scaling Subscription 286

SaaSOptics

MARCH 16, 2022

2022 B2B SaaS Trends [Webinar Recap]. That’s why we sat down with SaaSOptics and Chargify executives Caitlin O’Neil, CFO , and Matt Downs, CRO , to weigh in on the biggest trends of 2022. However, 64% of these participants considered expansion into new pricing models in 2022. Trends in Subscription Management .

Trends 98

Trends B2B Scale Payment Features 98

SaaStr

AUGUST 3, 2022

Payments still materially accelerating overall growth to 16%, and predicting revenue growth from payments and merchant solutions to more than double that of subscriptions and SaaS. But in 2022 we rebounded back to a new version of the old world, instead. So it looked like Shopify in late 2020 and 2021 would dominate a new world.

Payment Methods 283

Payment Methods Merchant Services SaaS Payments Payment Solutions 283

Tom Tunguz

APRIL 1, 2024

y/y, estimated sales efficiency is 0.11, & contribution margins are negative : Rubrik sells $1 of subscription software for $0.88. It’s a strategic imperative to metamorphose from an on-premises perpetual-license company to a subscription-software company as fast as possible. But overall revenue is growing 4.5%

Data 213

Data Payment Features Subscription Cloud 213

Baremetrics

JANUARY 3, 2022

I’m going to discuss SaaS conferences, why they are worth attending, and which ones are set for 2022. If you are hosting a SaaS conference in 2022 and don’t see it on the list, or you have more information to provide, feel free to get in contact with me ! This list is tentative. How do you choose the right SaaS conference to attend?

SaaS 98

SaaS Payment Methods Payment Solutions Payments 98

SaaStr

OCTOBER 26, 2022

Pure software (“Creative Subscriptions”) has more traditional software gross margins of 61%. But it’s also a sign of how much tougher the public markets have gotten in 2022. It makes sense, as ecomm adds a ton of value to a standard website. But payments can be low gross margin, and they are for Wix. 116% NRR.

Payments 283

Payments Payment Solutions Payment Methods SaaS Payments 283

FastSpring

OCTOBER 13, 2022

At the end of the year, buyers are ready to spend money on software and subscriptions — are you using your marketing dollars wisely? Offer a great discount on a subscription plan or software upgrade. Run a gift promotion encouraging customers to buy subscriptions or software for their friends and family.

Payment Methods 148

Payment Methods Payment Solutions SaaS Payments Software Review 148

Clouded Judgement

DECEMBER 29, 2023

If we rewind the clock back a few years and look at the year end top 10 for 2020, 2021, 2022 and now 2023, there are 4 companies that find themselves on every year end list: Snowflake, Cloudflare, Datadog, and Zscaler. and 99.2%, respectively) And below you can see who ended up in the top 10 at the end of 2022 and 2021.

Cloud 196

Cloud Software Review Subscription Payment Features 196

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. And this trend will continue.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? You’re not alone. How do I reduce churn?

Merchant Services 101

Merchant Services Payment Methods Payment Solutions Payment Services 101

ChurnZero

FEBRUARY 11, 2022

TrustRadius has recognized ChurnZero with a 2022 Most Loved Award , and we couldn’t have done it without the support of our amazing customers and just want to say thank you! ChurnZero is rated as one of the 101 “Most Loved” software platforms for 2022 – placing the company in the top.0004%. We love you too! Head over heels.

Technical Review 19

Technical Review Software Review Technology B2B 19

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Join Steven’s research, take a short survey Growth Strategies in 2022.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. To learn more, view G2’s 2022 Best Software List and read more about G2’s methodology.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Clouded Judgement

MARCH 1, 2024

Funds have gotten quite large and haven’t deployed much in 2022 / 2023. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 317

Cloud AI Investment Metrics 317

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The company plans on doubling its headcount in 2022. entrepreneurs who lead high-growth companies and think big to succeed.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

SaaStr

FEBRUARY 2, 2022

— Jason BeKind Lemkin 2⃣0⃣2⃣2⃣ (@jasonlk) January 31, 2022. Consumers cancel their Netflix and Disney+ subscriptions just 90 days after signing up just for a new hit movie. And so you should obsess about any early signs of losing it. You’ll see it before others do. Finally — you do have time.

Scale 281

Scale Sales Hiring B2C Mobile 281

Totango

APRIL 5, 2022

Six of the Best NPS Software Solutions for 2022. The NPS SuccessBLOC allows you to automatically trigger and send NPS surveys at key points in your customer journey, such as after onboarding or prior to subscription renewal. Not all tools will include all these features. Look for solutions with the features that fit your needs.

Software 108

Software Branding Customer Success Retention 108

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. What’s really most important is your subscription model. How do you stack up against your peers?

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Apply the Lessons of 2021 to Thrive in 2022.

Scale 99

Scale Strategy Technical Review Customer Success 99

Clouded Judgement

JULY 16, 2024

We recognize revenue from our SaaS contracts ratably over the term of the subscription period, which is typically three years but can range from less than one year up to ten years. .” How OneStream Makes Money From the S-1: “Our business model centers on maximizing the lifetime value of a customer relationship. months and 23.4

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

FastSpring

MAY 30, 2019

We’ve all heard how effective subscriptions can be for growing companies. Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. What is Annual Recurring Revenue? How to Calculate ARR.

Finance 86

Finance Subscription Payment Features Payments 86

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! Today, we’re proud and delighted to recognize the following Customer Success teams as 2022 ChurnHeroes.

VP of Engineering 98

VP of Engineering Customer Success Scale Onboarding 98

ChurnZero

JANUARY 13, 2022

Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022. 10 Customer Success Leaders to Watch in 2022. markets at Blackbaud.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Clouded Judgement

AUGUST 25, 2023

We then multiply the total number of companies in each segment by our respective average ARR per customer per segment as of December 31, 2022. Our subscription plans are tiered based on the number of active consumer profiles stored on our platform and the number of emails and SMS messages sent.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

FastSpring

JUNE 13, 2024

Currently, Apple Pay is enabled on 78% of all iPhones and saw 100% growth from 2020 to 2022. How Apple Pay Works Enabled by default on all FastSpring stores for one-time purchases and subscriptions, Apple Pay will be presented to buyers on Safari, Mac, or Chrome for iOS can select Apple Pay during checkout.

Payment Methods 159

Payment Methods Payments Payment Services Payment Features 159