SaaStr

JULY 14, 2022

This led to our first meet-ups in 2013 and 2014, the first SaaStr Annual in 2015 , the industry’s leading podcast in 2016, the first SaaS founder coworking space in 2017, and SaaStr Pro , the first learning management system for SaaS founders in 2018. And now, SaaStr is turning 10 right as we gear up for SaaStr Annual 2022.

Scale 313

Scale Sales Recruiting CTO Hire New CTO 313

Intercom, Inc.

FEBRUARY 10, 2022

59% of companies say their incoming support volume has increased over the past 12 months, 52% had to decrease their headcount due to COVID 19, and 48% say the decrease negatively affected the customer experience. We’ve actually ripped up our KPI systems multiple times to match the needs of the team and the needs of our customers.

Customer Support 211

Customer Support Trends Technical Review Headcount 211

SaaStr

FEBRUARY 27, 2023

In due time, this paid off and unlocked new phases for the company. However, they found a Human Resources Information System (HRIS) to be a better option for growth. When StoryBlok got to this stage, they made the switch from a self-service to an enterprise model. They also hired a VP of Partners who knew how to scale B2B software.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

SaaStr

APRIL 30, 2024

2022 was a foundation-building year, fixing a very leaky bucket where the product crushed it with the right customers, but they were closing a lot of poor-fit customers. For context, once Kyle started implementing a lead quality system, Owner said no to about 40% of prospects who 15 days prior would have been closed-won.

Scale 307

Scale SMB Sales Hiring Sales 307

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. 2022 has provided us with some truly great series.

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. We will do our due diligence and understand what that is. A [Rob]: We do both.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Intercom, Inc.

JUNE 22, 2021

These platform dynamics have led to the emergence of API-first apps that are designed to connect and deeply integrate with your existing messaging, CRM, and prospecting technology to streamline communication and enhance each touchpoint of the sales motion – without having to “rip and replace” entire sales systems. billion by 2022.

Technical Review 233

Technical Review Scale Technology Trends 233

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. That's the main question we'll be seeking to answer starting 2022. If you're with a company in sales or you're an individual Sales Professional, this is where you get your insight on the tools that can make you selling more faster in 2022.

Scale 113

Scale Payment Methods Payment Solutions Sales Recruiting 113

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business. This is due to what’s known as performance obligations.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 134

Systems Review Compensation Benchmarks Scale 134

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 134

Systems Review Compensation Benchmarks Scale 134

SaaStr

NOVEMBER 4, 2022

Since the start of 2022, the focus of SaaS leaders has changed from growth at all costs to sustainable growth and being default alive. Post PMF, when you start scaling your business, burn multiple is inflated due to R&D costs, a necessity for infrastructure and platform companies. But why not both? .

Scale 49

Scale Growth Hacking Systems Review Finance 49

Clouded Judgement

AUGUST 25, 2023

” Product Overview At their core, Klaviyo is a marketing automation solution that covers email, SMS, mobile push, and reviews, tying it all together in a customer data platform. Our data store synchronizes unaggregated, historical profile data with real-time event data in a single system-of-record. ” “Data Layer.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

Intercom, Inc.

JUNE 13, 2022

Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., In June 2021, the Australian government outlined a plan to fully mandate all governmental data to be hosted within Australian borders by 30 June 2022. and Fred Reichheld. Net Promoter Score? are service marks of Bain & Company, Inc.,

Data 197

Data Software Review Systems Review Mobile 197

Payrix

FEBRUARY 22, 2024

Tsigankov sites the IBM Data Breach Report that finds the average cost of a data breach reached an all-time high in 2022, rising to around $4.3 Twenty percent of those breaches were due to compromised credentials. 3) Control and monitor access for all users and regularly review permission levels. million each.

Payments 130

Payments Embedded Payments Payment Solutions Payment Methods 130

ChurnZero

JANUARY 13, 2022

This is in part due to a rise in the standing of the Chief Customer Officer role. Following the trends from the last few years, we fully expect to see an acceleration in the number of Customer Success leaders who join the ranks of the C-suite over the course of 2022. Here’s our watchlist of Customer Success leaders to follow in 2022.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

User Pilot

JULY 13, 2022

Startup product managers will learn a lot from the Review – blog from the First Round. 20 best product manager blogs you need to follow in 2022. First Round’s The Review. The First Round Review delivers great articles on a variety of topics for startup founders, product managers, investors, and marketers.

Technical Review 98

Technical Review Management Leadership Systems Review 98

Frontegg

NOVEMBER 25, 2021

SSO providers handle all authentication activities and save the business valuable development time since no proprietary authentication system is required. We have shortlisted the top options you must consider in 2022. Top 10 Single Sign-On Solutions for 2022. Interested in implementing a SSO solution? 6 – WorkOS.

B2C 98

B2C Scale Identity management Enterprise readiness 98

All that Saas

DECEMBER 24, 2021

Today, we are going to review Fyle , an online expense management software for modern businesses. Well, in 2022, Fyle has you covered! We decided to check out this expense management software and give its readers a detailed Fyle review. Fyle Review (2022) – Expense Management Software. Enterprise. Annual: $4.99/active

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52

All that Saas

JUNE 11, 2022

In this ManageEngine NPMS review, we will have a closer look at the features/functionalities, customer support, and certifications of this leading software. To find more interesting features and details about the software, we are here with a detailed review of this powerful monitoring tool. System Health Monitoring.

Software Review 52

Software Review Systems Review Technical Review Payment Services 52

Clouded Judgement

JULY 17, 2024

ChatGPT was released to the public in 2022. This loss is primarily due to the resistance in the transmission wires, which converts some of the electrical energy into heat. They handle tasks like running programs, processing requests, and managing system operations. From 110 > 90 > 55 years between industrial revolutions.

Artificial Intelligence 196

Artificial Intelligence Systems Review Technical Review AI 196

BetterCloud

DECEMBER 16, 2024

In fact, the 2022 G2 Software Buyer Behavior Report , said that 56% of North American organizations actually prefer using a credit card to buy SaaS. All too often, with no SaaS system of record, those licenses linger unused with only an invoice to pay while a new employee steps in and probably buys yet another new license.

Artificial Intelligence 52

Artificial Intelligence compliance Systems Review Technical Review 52

Unbounce

JANUARY 4, 2022

2021 brought us plenty of marketing trends to watch for in 2022, including color palettes to use in your marketing materials. Color Palettes Trending in 2022. We’ve seen these four types of color palettes gaining steam in marketing going into 2022. The Importance of Color Palettes in Marketing. Earth tones.

Trends 81

Trends Marketing Strategy Technical Review 81

FastSpring

SEPTEMBER 9, 2021

Fully compliant pre-notifications have the following ingredients: Appropriate notice period (typically 14 calendar days) Amount, due date, mandate reference, and creditor ID Merchant’s contact information. The last payment will be taken on September 22, 2022. Reduced admin: Reduces the admin time involved in collecting payments.

Payment Methods 148

Payment Methods Merchant Services Payment Solutions Payment Services 148

Chart Mogul

DECEMBER 20, 2022

If you thought 2021 was a busy year for product development at ChartMogul, we shifted into hyperdrive for 2022. And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . That’s a wrap on 2022.

Systems Review 52

Systems Review Payment Solutions Payments Azure 52

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond. Martin Kõiva , Founder & CEO of Klaus.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Frontegg

JANUARY 7, 2022

Product-Led Growth (PLG) is taking center stage in 2022, with more and more SaaS companies realizing the importance of self-served applications with increased in-app freedom. 7-9 February, 2022 (Virtual). 7-9 February, 2022 (Virtual). 16 February, 2022 (Virtual). 3 – LTP Digital 2022. 2 – ProductCon.

Artificial Intelligence 69

Artificial Intelligence Technical Review PayPal Software Review 69

IT World

JUNE 27, 2022

We’ve reached the mid-point of 2022 and when it comes to security, I feel like we’re not making much headway. So now is a good time to review your browsers, and any extensions you’ve installed to beef up security. (I In fact, it’s good to think of your browser a separate operating system, and act accordingly to protect it.

Systems Review 115

Systems Review Enterprise Business 115

User Pilot

AUGUST 18, 2022

In our State of SaaS Onboarding report, we reviewed the onboarding flows of over 100 SaaS applications. We could definitely spot the difference and confirm frictionless signup flows are one of the customer experience trends in 2022. A frictionless signup flow makes it fast and easy for users to jump straight into the product dashboard.

Trends 98

Trends SaaS Onboarding Software Review 98

FastSpring

SEPTEMBER 12, 2024

In the recent years, we’ve seen the cross -border e -commerce market, especially in China, facing saturation due to intense competition from large platforms like Temu.com. And to this requires significant changes to data handling practices and systems to avoid hefty fines and reputational damage.

Merchant Services 193

Merchant Services Payment Services Payment Methods SaaS Payments 193

Frontegg

DECEMBER 21, 2022

G2’s momentum grid takes multiple factors into account including social, web, employee, and review data. This award is a testament to the growing adoption we’ve experienced from enterprise clients throughout 2022, and we are grateful to our customers for their trust and support. . The Leading Solution for Startups and SMBs.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

Scytale

AUGUST 6, 2024

And you’ve heard the buzz about the latest 2022 update. Well, the newest version brings some key changes that could impact your information security management system (ISMS). The name’s still the same, but ISO 27001:2022 has new specifics that matter. So what’s the scoop? Bottom line? Ready to dive in?

Technical Review 52

Technical Review Cybersecurity Systems Review Government 52

CustomerSuccessBox

APRIL 18, 2022

That is due to the changes instilled by the technological revolutions in the industry. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. Think 2022, IBM. Startup Grind. CXO Summit.

Technical Review 52

Technical Review Scale SaaS Systems Review 52

Buffer Resources

JANUARY 29, 2024

The platform became popular as users looked for alternatives to Twitter/X in 2022. Moderation system features Bluesky constantly reviews and evolves its content moderation to maintain a respectful and safe online environment. Specify the reason for the report, which the moderation team will then review. 

Social Media 124

Social Media Systems Review User Experience Mobile 124

Valuize Consulting

NOVEMBER 25, 2024

Example: Introducing a customer health monitoring system may require substantial initial funding. Example: Enterprise customers may have a higher NPV due to larger contract values and longer retention periods. By quantifying the long-term value of each segment, companies can tailor their Customer Success strategies more effectively.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. We will do our due diligence and understand what that is. A [Rob]: We do both.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

IT World

AUGUST 12, 2022

Apple's Freeform collaboration tool, due out "later this year," is designed to give remote teams a limitless virtual whiteboard within which they can work together.

Systems Review 82

Systems Review Management 82