Sales Hacker

SEPTEMBER 15, 2022

Why your sales team is losing deals in 2022. 43% cited poor timing or insufficient data on when to reach out. 33% had poor sales demos. Recent Gartner research suggests that 75% of B2B sales organizations will adopt AI tools by 2025 to better analyze data and further develop best practices. . The bottom line.

Scale 127

Scale Technical Review Development Team Review Underperforming Technical Team 127

SaaStr

JUNE 13, 2024

Every week, there are significant new developments in tech. If you go to a team and say, “I can do 70% of what your team is doing now automatically and at a fraction of the cost.” Companies overspent and overbought in 2021 and maybe overcut and underspent in 2022. It’s a playbook you’re developing, and it’s not easy.

Scale 306

Scale AI Sales Underperforming Technical Team 306

User Pilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

SaaStr

JULY 15, 2022

Jason Lemkin: You certainly can hire a whole content team and build 10,000 pieces of content, but I will tell you what I have always seen work is one incredible piece a week. Jason Lemkin: But usually your teams can’t do that. So you’re going to need at least three of those in the sales ops team. This always works.

Scale 293

Scale Outsourcing Services Sales Hiring VP of Engineering 293

Neil Patel

JANUARY 18, 2023

With that in mind, here’s a look back at some big trends that made 2022 a wild year in search and the things that will make huge waves in 2023. What Search Engine Trends Shaped 2022? Every year sees new trends and priorities for SEOs, and 2022 was no exception. Google pushed several key algorithm updates throughout 2022.

VP of Engineering 113

VP of Engineering AI Search Engineering Social Media 113

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business. And this trend will continue.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo. It’s where you develop the customer relationship and where the renewal really happens.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Join us at SaaStr Europa 2022. The second constituent there is the developer. Why do developers love SaaS products? Want to know what to expect at SaaStr Europa? & a few others.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? In this article, we share three Customer Success trends to look out for in 2022: NRR becomes red hot (watch out). Once you do, you’ll get allotted more budget, you’ll get more space in the decision-making rooms, and you’ll get more time from internal teams to dedicate to customer needs.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

Baremetrics

JANUARY 12, 2022

In this article, we are going to summarize the six tools you should consider for cash flow modeling in 2022. Unlike revenue, where more is basically always better, and expenses, where lower is basically always better, cash in is not necessarily good and cash out is not necessarily bad. Table of Contents. What is cash flow modeling?

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Lighten the load CSM’s normally carry.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. It’s not much worse than 2019, and it wasn’t that bad then. The Proverbial Napkin What does it take to raise capital in SaaS in 2023?

AI 205

AI Underperforming Technical Team Cloud Strategy 205

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond. Martin Kõiva , Founder & CEO of Klaus.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

SaaStr

JULY 29, 2022

And we’re about to add basically a team collaboration tier on top of the product. The second question is more about, given that we’re basically users would be self qualifying into team management offering like a project management, et cetera. And you have to allow that, in fact, you have to support that in your sales team.

Scale 273

Scale Scaling Sales Hiring Enterprise 273

User Pilot

NOVEMBER 20, 2023

Inconsistent data formats and different terminology (definitions) between teams or analytics tools can also result in discrepancies. First, data discrepancies can lead to poor decision-making. In a 2022 survey by Validity , 44% of respondents said that low-quality data was responsible for a loss of 10% of annual revenue.

Data 104

Data Underperforming Technical Team Government Metrics 104

Clouded Judgement

JANUARY 6, 2023

If we rewind back the clock to the start of 2022 the big debate was rates. We know software is impacted from macro - but how bad will it get? Cloud Downgrades This week UBS came out with a couple research reports citing concerns in AWS / Azure growth. Inflation was starting to run rampant and we knew rates were going up.

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

Point Nine Land

JUNE 18, 2023

March 2022, April 2022, etc.): You can also see right away that, for instance, month 5 was an unusually bad month for the April 2020 cohort. a churn or retention rate you’d be happy with), red for “bad” values, yellow for “OK”, and gradients for values in between. Or, to see how NPS score correlates with churn rate.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

BetterCloud

JUNE 16, 2022

In our latest SaaSOps Automation Report 2022: The Rise of Zero-Touch IT, we explore the growing imperative to automate SaaS operations, its massive impact, and what it all means for IT. SaaSOps Automation Report 2022: The Rise of Zero-Touch IT. Since IT teams are so stretched, employees are waiting too long for IT to resolve tickets.

Underperforming Technical Team 59

Underperforming Technical Team Operational efficiency. Innovation Retention 59

Stax

MARCH 18, 2025

If your product is amazing, but you have a poor onboarding process, chances are high you’ll have a low activation rate. While you should always be working to improve product weaknesses from feedback customers have provided, you should use your SaaS operations cancellation flow to minimize churn.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Intercom, Inc.

JULY 7, 2022

So why is it that accessibility is not a priority when developing software? Accessibility lies at the foundation of the product development pipeline. “Why is it that accessibility is not in line with how software is being built in 2022?” Why was a system like that not in place already? Where did the idea come from?

Underperforming Technical Team 118

Underperforming Technical Team Education Engineering Innovation 118

Neil Patel

NOVEMBER 21, 2022

As a small business owner, digital marketer, or website developer, you can improve your Core Web Vitals to enhance your website’s user experience. Reduced search performance is the clear result of a poor page experience in terms of CWV metrics. As of February 2022, Google added the ranking signal of page experience from desktop.

Business 93

Business Underperforming Technical Team Mobile User Experience 93

ChurnZero

JANUARY 6, 2022

In this article, we cover how profit centers and cost centers differ, as well as how Customer Success teams can position themselves to be viewed as a profitable function by: Emphasizing their value with the right metrics. Customer Success teams that own one or both of these revenue sources get viewed as a profit center by the business.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

User Pilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot is a product growth platform that allows product teams to: Create different UI patterns for in-app marketing campaigns.

Product Marketing 104

Product Marketing Marketing Scale Underperforming Technical Team 104

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

All that Saas

DECEMBER 24, 2021

Well, in 2022, Fyle has you covered! Fyle Review (2022) – Expense Management Software. Customer Advisory Group for feature suggestions and direct facetime with the Product and Engineering teams with priority access to features and planned deployments. Don’t trust technology with your finance expenses? Enterprise.

Software Review 52

Software Review Systems Review Technical Review Payment Methods 52

Audacix

NOVEMBER 14, 2023

While your development teams strive to protect sensitive information and your users' data, using automated vulnerability testing tools can help in fixing security loopholes in web applications. What is a secure software development framework? This naturally will help your sales team sell more, faster.

Software Development 40

Software Development Software Review Underperforming Technical Team Development 40

Audacix

NOVEMBER 14, 2023

While your development teams strive to protect sensitive information and your users' data, using automated vulnerability testing tools can help in fixing security loopholes in web applications. What is a secure software development framework? This naturally will help your sales team sell more, faster.

Software Development 40

Software Development Software Review Underperforming Technical Team Development 40

Clouded Judgement

SEPTEMBER 19, 2023

Iceberg is an open table format developed by Ryan Blue and Dan Weeks (2 of the 3 co-founders of Tabular) while they were at Netflix. Iceberg leaned into the git functionality that software developers have become accustomed to. This prevents bad data from leaking downstream. But, Hive does not provide a true table specification.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. Meeting your team.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

User Pilot

NOVEMBER 23, 2023

Automation frees up PMs’ time so that they can focus on activities that make the biggest difference, like product strategy development. 92% of the PMs who took part in the 2022 study on the impact of AI on product management believed that AI is going to have a significant impact on product management. Customer empathy map.

AI 105

AI Management Data Analysis Technical Review 105

Sales Hacker

SEPTEMBER 2, 2023

Pipeline analytics: Offers sales managers a view of their teams’ pipelines that goes beyond what’s available in their native SFA applications. I am super unimpressed with the current Go-to-market tech stack options…If I found the right team to start a company to take out all of them I would. A couple of big challenges & trends.

AI 97

AI Revenue Scale ChatGPT 97

OPEXEngine

MARCH 9, 2022

How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? In 2022, we are improving the depth of our R&D benchmarks into efficiency and ROI and will be rolling out a new R&D benchmarking aimed at CTOs and Engineering management.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Intercom, Inc.

DECEMBER 21, 2021

Thank you all for listening over this past year – we hope you enjoy this episode and we’ll see you in 2022. Make sure you don’t miss any 2022 highlights by following Inside Intercom on iTunes , Spotify , or grabbing the RSS feed in your player of choice. Later’s Farhan Virji on adapting B2C support strategies for B2B teams.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. It’s going to be the growth team, and we’re going to put three to four headcount on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Frontegg

DECEMBER 30, 2021

Let’s take a closer look at the rise of Passwordless SSH authentication and also get you started with the top 10 vendors you must check out in 2022. As per Gartner , 60% of large organizations and 90% of midsize enterprises (MSEs) will be using passwordless authentication in over 50% of use cases by 2022. SecureAuth.

Underperforming Technical Team 64

Underperforming Technical Team Identity management Software Review Scale 64

Valuize Consulting

AUGUST 4, 2022

A recent Gartner survey shows that nearly 60% of organizations are pursuing, on average, 4or more hyper-automation initiatives at the same time ( 2022 ). Launch your plan in bite-sized pieces as you’re going to be working with many team members to ensure they are able to successfully adopt the software. Mistake #2: Using Bad Data.

Technology 52

Technology Customer Success Underperforming Technical Team Investment 52