SaaStr

NOVEMBER 17, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. We track your progress and provide monthly executive level reporting on achievement against industry-recognized benchmarks and best practices. We are not like other banks.

Banking 263

Banking Payment Features Venture Capital Subscription 263

SaaStr

MAY 23, 2024

So Emergence Capital put together a great report here on B2B startups, “Beyond Benchmarks 2024” , with a ton of great data across 664 software startups. One piece I loved is how 2023 growth rates compared to 2022 for Top Quartile Software Startups. But the median is only growing 53%. A huge gap.

Startup 342

Startup Benchmarks B2B Pricing 342

SaaStr

MAY 25, 2023

So ChartMogul pulled together some nice data and statistics across its 2,100 SaaS customers and users for its 2023 Benchmarks report here. But They Did Rebound A Smidge in 2023. The crazy growth of the 2020-2021 period peaked in Q1’21, and then just started falling right after that. appeared first on SaaStr.

SaaS 246

SaaS Benchmarks Startup Pricing 246

SaaStr

JULY 27, 2023

Founders of 2023 ask themselves, “What does it take to raise money right now in this uncertain market environment?” 2023 is a bit more cautious and awkward. You can see how the market builds up until Q4 of 2021 with almost $63B of cash raised, and then fell to around $43B raised in Q1 of 2022 and $10B in Q1 of 2023.

AI 243

AI Trends Banking Benchmarks 243

Tom Tunguz

NOVEMBER 12, 2023

Compare that to the benchmarks in 2013! Company RPE 2013, $k RPE 2023, $k CAGR CRM 325 375 1.4% In 2023, these companies added about $37k in revenue per employee, but the range spans $18-71k. Snowflake is second, pushed by their best-in-class net dollar retention (NDR). In addition to the dated charts! VEEV 200 880 15.9%

Software Review 331

Software Review Trends Revenue Software 331

FastSpring

OCTOBER 25, 2023

The post Cyber Weekend Benchmarking Data: 2023 SaaS and Software Holiday Spend Report appeared first on FastSpring. FastSpring provides an all-in-one payment platform for SaaS, software, video game, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

SaaS Payments 158

SaaS Payments Payment Solutions Software Review Merchant Services 158

SaaStr

SEPTEMBER 2, 2023

Figure 5 comes from our 2023 SaaS Retention Benchmarks for Private B2B Companies and highlights the relationship between growth and retention. The higher a company’s retention, the easier it is to grow, as the company doesn’t have to replace as much lost revenue.

Startup 296

Startup SaaS SMB Banking 296

SaaStr

NOVEMBER 15, 2023

jasonlk) November 13, 2023 Not every area of SaaS and Cloud is seeing big “macro” impacts. Consistently Strong NRR — And Higher Than 2022 Crowdstrike has targeted a 120% NRR benchmark and it’s interesting to see how it’s fluctuated blow over the past 5+ years. 5 Interesting Learnings: #1.

Cybersecurity 296

Cybersecurity AWS Benchmarks Cloud 296

Kellblog

MAY 12, 2023

With the able help of Michael Lavner , we did a special, live presentation and discussion of my KiwiSaaS talk, Metrics That Matter in 2023 , for Balderton portfolio executives. The importance of understanding the composition of the data set when benchmarking. Some data sets mix these three groups, others don’t.

Metrics 123

Metrics Benchmarks Social Media Retention 123

SaaStr

FEBRUARY 14, 2024

You Mon Tsang, CEO and co-founder of ChurnZero, Colleen O’Sullivan, VP of Integrated Customer Experience at Hubspot, and Jason Lemkin, SaaStr founder and CEO, give their take on where the customer success industry is headed and shares data from the Customer Success Leadership Study done by ChurnZero at the close of 2023.

Customer Success 302

Customer Success Sales Hiring Scale Headcount 302

SaaStr

FEBRUARY 27, 2024

In 2023 alone, Sapphire saw AE sales quota attainment drop in H2 to 60% from 90% in H2 2021. Benchmark and iterate. Benchmarks are the starting point, not the endpoint. Use benchmarks to start conversations internally and leverage the other two guiding principles for why you’re out of benchmark.

VP of Engineering 276

VP of Engineering Scale Marketing Benchmarks 276

Sales Hacker

NOVEMBER 29, 2024

According to HighAlpha’s 2024 SaaS Benchmarks Report , 76% of founders are most concerned about go-to-market execution. For the six-month period ending July 31, it pulled in $348 million in revenue, up 26% from the same period in 2023. The future is so much bigger than SaaS for SaaS.

Investment 113

Investment Technical Review Development Team Review Scale 113

Chart Mogul

JUNE 1, 2023

This is your guide to customer retention in 2023. In this post, we will explain customer retention, how to calculate it, why it matters, and what a good customer retention rate looks like in 2023 based on a study of over 2,100 businesses. After all, acquiring a new customer can cost much more than retaining an existing customer.

Retention 90

Retention Metrics Benchmarks Scale 90

Clouded Judgement

APRIL 12, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. We’re undoubtedly set up for a very interesting 2023. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention.

Cloud 167

Cloud Software Benchmarks Retention 167

Chart Mogul

MAY 24, 2023

I couldn’t be more excited to launch the 2nd edition of the ChartMogul SaaS Benchmarks Report. In this report, we analyze anonymized and aggregated data from over 2,100 SaaS businesses to bring you the latest SaaS benchmarks and growth trends. Businesses with over $1m in ARR are seeing an acceleration in new business ARR in Q1 2023. “In

Benchmarks 52

Benchmarks SaaS PayPal B2C 52

ChurnZero

JUNE 23, 2023

The reports benchmarks are segmented by annual contract value (ACV) and annual recurring revenue (ARR) for relevance. Watch the webinar in full here, and scroll down to dig intothree customer retention benchmarks that stood out. For companies with ACVs on the high endthat is ACVs greater than $250,000the median NRR is 110%.

Benchmarks 52

Benchmarks Retention SaaS Outsourced Development 52

Clouded Judgement

JUNE 20, 2023

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 167

Cloud Software Benchmarks Scale 167

Andreessen Horowitz

MARCH 21, 2024

Generative AI took the consumer landscape by storm in 2023, reaching over a billion dollars of consumer spend 1 in record time. In 2023, the average spend across foundation model APIs, self-hosting, and fine-tuning models was $7M across the dozens of companies we spoke to. Budgets for generative AI are skyrocketing.

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145

FastSpring

DECEMBER 13, 2023

We are thrilled to announce that Danica Larsen is the recipient of the Q3 2023 Springie Award! Keep reading for an abridged version of the interview with Danica: Louise Cherry Barber: Danica, you are our Springie Award Winner for our Q3 of 2023! So please tell me what does it mean for you to win this Springie Award here at FastSpring?

Benchmarks 78

Benchmarks Interviewing Customer Success Management 78

Chart Mogul

OCTOBER 17, 2024

Like many SaaS companies, their growth rate fluctuated throughout 2020 to 2023, and it was challenging for them to understand what they should do about it. But with Benchmarks, we could compare our performance to industry standards and other companies in similar positions. We realized that others were struggling too.”

Payment Solutions 52

Payment Solutions Payment Methods Payment Features Payments 52

Kellblog

AUGUST 30, 2023

I’m excited to say that I’ll be speaking at SaaStr Annual 2023 as part of amazing speaker line up. Do any of these sound familiar: bludgeoning, rat-holing, recalculating, piecemealing, mis-benchmarking, or torturing? I hope that you will be able to attend SaaStr Annual 2023 and be able to join my session.

Metrics 112

Metrics SaaS Benchmarks Strategy 112

Clouded Judgement

DECEMBER 20, 2022

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 130

Cloud Software Review Software Benchmarks 130

Andreessen Horowitz

SEPTEMBER 13, 2023

To begin to answer these questions, we looked at SimilarWeb traffic data (as of June 2023) to rank the top 50 GenAI web products by monthly visits. For companies that made the list that do have a mobile app, we added that traffic, gathered from Sensor Tower as of June 2023, to determine their spot number. Here are our top 6 takeaways.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Chart Mogul

JULY 6, 2023

We’ll also share the latest benchmarks on negative churn among SaaS businesses. Benchmark your churn metrics against 2100+ SaaS businesses How negative churn causes explosive growth How to achieve net negative revenue churn What is churn? If you want, you can learn more about churn basics and benchmarks on our blog.

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52

Chart Mogul

JANUARY 11, 2024

Access the most current SaaS performance benchmarks available on the market. Over the past two years, we’ve shared insights on this data through the SaaS Retention Report , SaaS Growth Report and flagship SaaS Benchmarks Report. Can you build these benchmarks right into your product?

Benchmarks 52

Benchmarks Marketing Social Media Subscription 52

Chart Mogul

DECEMBER 20, 2023

In January, venture capitalist Fred Wilson wrote “Surviving is thriving in 2023” and I think he couldn’t have been more right. SaaStr CEO Jason Lemkin referencing ChartMogul research in his opening keynote, SaaStr 2023 Our SaaS Retention Report exposed that companies with best-in-class retention grow at least 1.5

Scale 52

Scale Subscription Payment Features Benchmarks 52

Subscription Flow

DECEMBER 26, 2023

SubscriptionFlow Product Updates for 2023 Every day, development and product teams at SubscriptionFlow come up with innovative ideas, however, a few of them get approved and enter the development phase. There are many features enhancements and add-ons introduced and launched by SbscriptionFlow in 2023.

Payment Methods 52

Payment Methods SaaS Payments Payment Services Merchant Services 52

Kellblog

JANUARY 7, 2024

Benchmarks are always useful, but you can’t make this decision based on them. Churn It may not be down — and it might well be up — because most companies reported increased churn in 2023. Is Or churn being above or below benchmarks. It’s Some examples: Is our churn above or below industry averages?

Customer Success 125

Customer Success Sales Hiring Benchmarks Churn 125

Chart Mogul

JUNE 9, 2023

What can be said about growth in the SaaS marketplace in 2023? Our data shows an uptick in 2023, possibly a … What can be said about growth in the SaaS marketplace in 2023? Our data shows an uptick in 2023, possibly a light at the end of a long slow-growth tunnel. It’s unique. It’s challenging.

Trends 52

Trends SaaS Payments Payment Solutions 52

Buffer Resources

JANUARY 25, 2024

We evolved our calculation for base salary so that beyond just a different number for each role, we incorporated market benchmarks, too. This is also where we introduced some flexibility into the formula to enable us to deviate from market benchmarks where we had a different belief in the value of the role.

Systems Review 134

Systems Review Compensation Benchmarks Scale 134

Buffer Resources

JANUARY 25, 2024

We evolved our calculation for base salary so that beyond just a different number for each role, we incorporated market benchmarks, too. This is also where we introduced some flexibility into the formula to enable us to deviate from market benchmarks where we had a different belief in the value of the role.

Systems Review 134

Systems Review Compensation Benchmarks Scale 134

Unbounce

AUGUST 7, 2024

Image courtesy RedEye CRO is a way of combining different elements to produce a repeatable system of continual testing and analysis, where you’re constantly benchmarking your performance. It’s about following basic principles and most importantly setting up the benchmarks correctly from the start. Where to start with CRO goals?

SaaS Payments 98

SaaS Payments Payment Services Payment Methods Benchmarks 98

Unbounce

JUNE 24, 2020

Juniper Research estimates that by 2023, retail chatbots will save the industry $11.5 Our Conversion Benchmark Report crunched the data from 34 thousand landing pages. Sample benchmarks for home improvement landing pages. billion in costs, and generate over $112 billion in revenue. AI Ain’t Perfect (and That’s Okay).

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

ChurnZero

NOVEMBER 11, 2022

Related: Which Customer Success best practices should you keep or let go in 2023? of Customer Success teams have fewer than 50 team members, and most teams surveyed fall well below industry benchmarks on CS team headcount. Which Customer Success best practices should you keep or let go in 2023? However, 76.5%

Leadership 98

Leadership Trends Customer Success Investment 98

Totango

DECEMBER 20, 2023

Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process. Not a Totango customer just yet?

Software Review 115

Software Review Technical Review User Experience Enterprise 115

ChurnZero

JANUARY 10, 2023

Whether you’re an experienced Customer Success professional looking for a new role, or you’re a newcomer hunting for your first Customer Success position, these are the hiring trends to anticipate and leverage in 2023. However, most teams surveyed fell well below industry benchmarks on CS team headcount—an area of improvement for 2023.

Trends 52

Trends Customer Success Headcount Scale 52

User Pilot

SEPTEMBER 4, 2023

Adopting a blue ocean strategy requires shifting from competitive benchmarking to a market-creating strategy. Bias toward competition – Companies cannot shake off competitive mindsets and benchmarks. What remains constant are the principles of breaking trade-offs and not benchmarking competitors.

Strategy 90

Strategy Technical Review Business Innovation 90