SaaStr

DECEMBER 4, 2023

With the turbulence in the market in 2023, sales cycles have only been getting longer and a lot more complicated. About a quarter of customers do churn because of a lack of these options. During that same price increase time period, they reduced churn by 60% because of this flexible pricing structure.

SaaS Payments 276

SaaS Payments Payment Services Payments Payment Features 276

SaaStr

OCTOBER 20, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. Join these incredible companies to experience all the value of SaaStr!

Scale 198

Scale compliance Healthcare Education 198

SaaStr

JANUARY 11, 2024

and so deeply embedded in the fabric of our customers’ businesses that they’d never churn. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. Well, we do all track NRR, churn and hopefully GRR too. To be so valuable, so cost-effective. But in SaaS?

Retention 311

Retention B2C B2B Churn 311

SaaStr

MAY 10, 2024

I.e., folks aren’t churning or leaving. We did a recent Workshop Wednesday with the CEO of RevenueCat, which manages the mobile subscriptions for over 10,000 paying mobile apps — 30% of all U.S. mobile subscriptions. But 2023? But it’s a lot harder to close them. Still, even now.

B2C 276

B2C Mobile B2B Payment Features 276

SaaStr

OCTOBER 18, 2023

So in 2023, Josh came back as CEO again to return the company to growth. Still Structuring Consumption-Based Deals as Subscription Contracts, Smoothing Out the Revenue In a slower-growth environment, this can help make sure lower usage doesn’t dramatically drag down a quarter. #5. 30% of the Sales Team Churned in 2022.

Entrepreneurship 293

Entrepreneurship Enterprise Pricing Churn 293

Clouded Judgement

MARCH 10, 2023

Growth Deceleration of Consumption Companies So far, 2023 guides have not been pretty for consumption software companies. What excites me is the strength of these platforms are reflected in new customer adds and stable gross churn. Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 244

Cloud Trends Subscription Payment Features 244

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Kellblog

MARCH 29, 2023

Just a quick post to share the slides from the presentation I gave today at the KiwiSaaS conference to discuss the SaaS metrics that matter in 2023 and 2024. Note that I also did a Balderton webinar ( Balancing Growth and Burn in 2023 ) on this topic with David Thevenon.

Metrics 133

Metrics Compensation Benchmarks Interviewing 133

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure. So that gets complex.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Kellblog

FEBRUARY 2, 2023

Some believe that capital won’t flow again until after an extinction-level event for startups in 2023/2024. Kellblog Predictions for 2023 With that warm up, here are my predictions for 2023. In 2022, that great ( fka master ) pendulum started to reverse its course and that will continue in 2023. SaaS sprawl.

Software Review 130

Software Review Development Team Review Underperforming Technical Team Scale 130

Clouded Judgement

JULY 16, 2024

We estimate our total addressable market opportunity across all enterprises and mid-market organizations to be approximately $50 billion as of December 31, 2023. We recognize revenue from our SaaS contracts ratably over the term of the subscription period, which is typically three years but can range from less than one year up to ten years.

Benchmarks 295

Benchmarks Data Machine Learning Artificial Intelligence 295

Baremetrics

SEPTEMBER 15, 2021

We are going to walk you through a couple of the most popular pricing models—perpetual license and annual license, along with its variant subscription model —as well as mention a couple of the other popular ways to monetize software. Payment ii. Using Baremetrics to monitor subscription revenue. Table of Contents.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Chart Mogul

OCTOBER 17, 2024

But as we grew, especially with the introduction of manual invoicing, it became nearly impossible to keep track of our performance.” The solution: ChartMogul’s ready-to-use Subscription Analytics Seeking advice from seasoned founders, Patrick decided that buying an off-the-shelf solution was the best route.

Payment Solutions 52

Payment Solutions Payment Methods Payment Features Payments 52

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Provide electronic invoicing of all transactions.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Clouded Judgement

AUGUST 25, 2023

We built our data store from the ground up to be agile, unbound by specific schema or data structures, and, as of June 30, 2023, we are able to process data from over 300 native integrations and open APIs without friction. The vast majority of our subscription plans today are monthly.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

SaaStr

APRIL 14, 2023

At SaaStr’s APAC 2023, Vertex Ventures General Partner Carmen Yuen, GGV Capital Managing Partner Jenny Lee, Square Peg Capital Partner Piruze Sabuncu, and moderator Arnaud Bonzom (Co-Founder and Managing Director of Black Mangroves) discuss the common pitfalls to look out for when you are raising your Series A.

Development Team Review 258

Development Team Review Technical Review Underperforming Technical Team SMB 258

ChurnZero

FEBRUARY 8, 2023

February 8, 2023 — ChurnZero, the platform and partner for Customer Success, has earned the G2 2023 Best Software Awards for Fastest Growing Product and Best Product Management Product, based on customer reviews submitted to G2. Washington, D.C.,

Software Review 98

Software Review Software Customer Lifetime Value Marketplace as a Service 98

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. customers or their tax ID for customers in other countries to process the tax refunds and/or apply tax exemption to subscriptions. Customized by you, hosted by FastSpring. case study.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

User Pilot

NOVEMBER 27, 2023

Improve business valuation Your company’s valuation is tied closely to its revenue performance, especially because you’re a subscription business. CAC = ($50,000 / 100 customers) x 100 = $500/customer Churn rate The churn rate measures the percentage of customers who stop using your product or service over a specific period.

Payments 105

Payments Revenue Payment Features SaaS Payments 105

Clouded Judgement

APRIL 12, 2023

We’re undoubtedly set up for a very interesting 2023. It is calculated by taking the annual recurring revenue of a cohort of customers from 1 year ago, and comparing it to the current annual recurring revenue of that same set of customers (even if you experienced churn).

Cloud 167

Cloud Software Benchmarks Retention 167

Kellblog

OCTOBER 13, 2022

I’m writing this post to help readers who (like me) grew up in an annual subscription SaaS world adapt to the new and increasingly popular world of usage-based pricing [4], including month-to-month contracts and variable fees [5]. What’s your churn rate? Hence, the revenue recurred. compute, storage, API calls).

Metrics 141

Metrics SaaS Payments SaaS Payment Features 141

Chart Mogul

JUNE 1, 2023

A low churn rate means more loyal customers that contribute to sustainable business growth. This is your guide to customer retention in 2023. In this post, we will explain customer retention, how to calculate it, why it matters, and what a good customer retention rate looks like in 2023 based on a study of over 2,100 businesses.

Retention 90

Retention Metrics Benchmarks Scale 90

Blulogix

OCTOBER 11, 2023

5 Advantages of Using the Right Automated Billing System for Subscription Businesses By BluLogix Team In the fast-paced world of subscription-based businesses, managing recurring revenue streams efficiently and effectively is essential for sustained growth and success. Subscription Billing 1.

Payment Features 52

Payment Features Payment Solutions Payment Services Subscription 52

Kellblog

NOVEMBER 23, 2022

The proposed operating plan (2023). The last point is critical for several reasons: The oldest trick in the book is to hit 2023 financial goals (e.g., burn) by failing to invest in the second half of 2023 for growth in 2024. The best way to prevent that is to show the 2024 model teed up by the proposed 2023 plan.

Technical Review 127

Technical Review Software Review Forecasting Churn 127

Clouded Judgement

JUNE 20, 2023

It is calculated by taking the annual recurring revenue of a cohort of customers from 1 year ago, and comparing it to the current annual recurring revenue of that same set of customers (even if you experienced churn). To calculate implied ARR I take the subscription revenue in a quarter and multiply it by 4.

Cloud 167

Cloud Software Benchmarks Scale 167

Stax

JANUARY 17, 2024

Unlike payments facilitated by card networks like Visa or Mastercard, ACH payments are managed by a body called the National Automated Clearing House Association (NACHA). In Q3 of 2023, the total volume of payouts on ACH networks reached 7.8 Security Payment processing involves the exchange of sensitive customer data.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

User Pilot

SEPTEMBER 21, 2023

This insight allows you to optimize the trial experience, increasing users’ likelihood of transitioning from free trials to paid subscriptions. Reduce customer churn : By monitoring behavior over time, you can detect signs of disengagement or dissatisfaction.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

Clouded Judgement

DECEMBER 23, 2022

As I’ve said many times before, in 2023 the focus for software valuations will completely shift from interest rates (and multiples) to fundamentals. Here are the four data points: Net New ARR: Net new ARR added in a quarter represents new customer ARR + expansion ARR - churn / contraction ARR. Q3 was a tough quarter.

Cloud 130

Cloud Sales Hiring Trends Payment Features 130

Clouded Judgement

DECEMBER 20, 2022

It is calculated by taking the annual recurring revenue of a cohort of customers from 1 year ago, and comparing it to the current annual recurring revenue of that same set of customers (even if you experienced churn). To calculate implied ARR I take the subscription revenue in a quarter and multiply it by 4.

Cloud 130

Cloud Software Review Software Benchmarks 130

Point Nine Land

JUNE 18, 2023

By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts? Both can be used to report on customers, subscriptions, and revenue. What’s the difference between customer churn and revenue churn? And both can be cohorted.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payment Features 104

User Pilot

JULY 27, 2023

Code churn: This metric quantifies the amount of code added, modified, or removed, within the first 2-3 weeks of writing. High code churn is normal in the early days of the software development lifecycle, but this should reduce as your release date approaches. The average Product Manager makes $111,208 per year, according to Glassdoor.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? Hubspot) 12 Best digital adoption tools to explore in 2023 Now that we know what to look for in digital adoption platforms, let’s look at our top 12 picks. Maybe something completely else?

SaaS 98

SaaS Onboarding Pricing Mobile 98

Subscription Flow

DECEMBER 15, 2023

The essence of the Subscription Economy lies in its ability to forge lasting relationships between businesses and consumers, transcending traditional transactional models. For instance, subscription businesses observe customer retention rates, customer acquisition, and whatnot.

Payment Features 59

Payment Features Subscription Healthcare Technical Review 59

Subscription Flow

MAY 10, 2024

To keep up with the modern donors’ purchasing habits, nonprofit organizations or NPOs can set-up recurring donation systems in-line with these donors’ spending preferences. Subscription-based business models have increased in number as media streaming platforms like Netflix and delivery services like Amazon have risen in popularity.

Payment Solutions 105

Payment Solutions Payment Methods Payments Payment Services 105

Subscription Flow

DECEMBER 1, 2023

Recurring revenue models, or subscription models , can be a great way for businesses to generate income while providing customers with the options they want. However, a distinct set of metrics is needed for the subscription business model in order to track and keep an eye on the company’s health.

Payment Features 59

Payment Features Subscription Metrics Business 59

FastSpring

MAY 25, 2023

FastSpring previously presented on SaaS fees pricing and packaging to combat stagflation in 2022, but this article is based on an updated presentation delivered in March 2023 by David Vogelpohl. Increasing acquisition, increasing conversion rates, and reducing churn are all possible options. How FastSpring can help.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148