FastSpring

OCTOBER 24, 2024

The data below come from 2019-2023, and we use a seasonal index to highlight each month’s or quarter’s sales against the year’s monthly or quarterly average (more on that below). Get Started With FastSpring FastSpring is the leading full-stack merchant of record service for growth-stage SaaS and software businesses.

Payment Solutions 157

Payment Solutions SaaS Payments Merchant Services Software Review 157

SaaStr

MAY 25, 2024

Lesson #1: Invest In Customer Support Early Cloudinary strongly believes that customer success and support are enablers of PLG growth and aren’t just a cost center. The founders had a consulting company, and in consulting, if the customer isn’t happy, you don’t get paid. They have to make developers successful.

Scale 316

Scale Sales Hiring SaaS Payments Development 316

SaaStr

OCTOBER 4, 2024

Not only is Klaviyo a rocketship but also the first to IPO in over 2 years (since December 2021) when it went public in September of 2023. When you go to a customer, you want them to already know how awesome you are because they’ve spoken to their peers and partners. The bet paid off. If you’re at $100M or $200M, that should be plenty.

Revenue 312

Revenue Scale Underperforming Technical Team Sales Hiring 312

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

FastSpring

JANUARY 9, 2023

Authorize.net (a Visa solution) is a payment service provider that supports mobile payments, phone payments, and ACH. They also provide a card reader for in-person payments and support online purchases. Other features offered by Authorize.net include: 24/7, live customer support. Digital invoicing. Recurring payment tool.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

Sales Hacker

NOVEMBER 29, 2024

For the six-month period ending July 31, it pulled in $348 million in revenue, up 26% from the same period in 2023. The number of shares to be offered and the price range for the proposed offering have not yet been determined. However, ServiceTitan did shed some light on its financials.

Investment 113

Investment Technical Review Development Team Review Scale 113

User Pilot

MARCH 20, 2023

One of the foremost customer service trends today is offering self-service options. According to a Zendesk survey, 69% of customers try solving their problems themselves before they contact any support agent. Self-service customer support is growing Good customer service today hands the initiative to the customer.

Trends 98

Trends Artificial Intelligence Social Media AI Search 98

User Pilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Community-based onboarding relies on existing users supporting new ones. Should you follow customer onboarding trends? Book the demo!

Onboarding 97

Onboarding SaaS Payments Trends Payment Methods 97

User Pilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Marketplace as a Service 97

Marketplace as a Service AI Search Social Media SaaS 97

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. AI chatbots can help you save time and resources by automating customer engagement.

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

Stax

APRIL 8, 2025

Merchants paid a record $172 billion in payment processing fees in 2023. Choosing a credit card processor that offers transparent pricing, strong customer support, and top-tier security is the key to lowering processing costs. Not only is this model difficult to understand but also lacks transparency.

Payment Services 88

Payment Services Merchant Services Payment Methods Payments 88

FastSpring

NOVEMBER 16, 2023

In case you missed it, our recent 2023 SaaS and Software Holiday Spend Report highlights how, whether your business focuses on B2C, B2B, or both , SaaS and software Q4 sales bumps are significant around the globe. It’s also a great time for shoppers like you to take advantage of those deals! Set up a demo or check out our platform yourself.

Payment Solutions 88

Payment Solutions Software Review Payment Methods SaaS Payments 88

User Pilot

JULY 31, 2023

Crisp is a standout choice for managing customer support tickets , featuring a website chat widget and live translation. Limited customization. High cost – Intercome charges per team member seats and the number of customers you reach, which builds up quickly.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

Tom Tunguz

NOVEMBER 8, 2023

LLMs are fantastic first-pass filters and phenomenal classifiers that extract insight or build machine learning features from unstructured data like customer support conversations or sales calls. Cost Pressures Continue : The dominant theme of 2023 is doing more with less. 80% of data is unstructured within organizations.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

Tom Tunguz

APRIL 25, 2024

” Much of the AI spend is at the enterprise, where a 50% reduction in customer support cost or a 75% increase in engineering capacity filters billions to the bottom line. A one percentage point share shift represents about $750 million of spend or about $5b in market cap.

Azure 213

Azure AI Search Marketing ChatGPT 213

User Pilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? Reviewers praise it for its functionality, intuitive user interface, ease of implementation, and exemplary customer support. From the ease of implementation to the intuitive UI to the friendly, responsive support by the lovely Elise! Userpilot has an average rating of 4.6

Software Review 98

Software Review Underperforming Technical Team Technical Review Onboarding 98

Frontegg

DECEMBER 21, 2022

G2’s Winter 2023 Reports are here and we are thrilled to announce that Frontegg has been awarded a total of 42 badges including Leader rankings in the CIAM (Customer Identity and Access Management) category for Best Support, Easiest To Do Business With, and Highest User Adoption amongst many others.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

Intercom, Inc.

DECEMBER 14, 2022

We’re fast approaching a new year, with major changes in customer support trends and customer expectations. So what does “good customer support” look like for 2023? We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries.

Business 129

Business Customer Support Communication Trends 129

SaaStr

JANUARY 17, 2024

They want to use AI to improve the products they sell to their customers. Some of the biggest use cases for AI in the enterprise are across customer support, sales and marketing, and engineering — ie helping developers test code and troubleshoot issues.

AI 298

AI Enterprise Artificial Intelligence compliance 298

Chart Mogul

JUNE 1, 2023

After all, acquiring a new customer can cost much more than retaining an existing customer. This is your guide to customer retention in 2023. Then, we’ll share some practical advice for tracking retention metrics and suggest 4 strategies SaaS businesses can use to improve customer retention.

Retention 90

Retention Metrics Benchmarks Scale 90

User Pilot

JULY 27, 2023

Customer Health Score : This metric factors product usage, engagement, support interactions, and other relevant data points, to determine how likely users are to stay consistent or churn. First Contact Resolution : Measures the percentage of customer inquiries resolved during the initial contact with customer support.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Andreessen Horowitz

MARCH 21, 2024

Generative AI took the consumer landscape by storm in 2023, reaching over a billion dollars of consumer spend 1 in record time. In 2023, the average spend across foundation model APIs, self-hosting, and fine-tuning models was $7M across the dozens of companies we spoke to. Budgets for generative AI are skyrocketing.

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145

Stax

OCTOBER 13, 2024

Research shows that 64% of small businesses use accounting software and the market for accounting software solutions is projected to be worth $4.3billion by 2023. Quicken vs QuickBooks: Customer Support Both companies offer solid customer support options with an emphasis on live support and online resources.

Payment Methods 88

Payment Methods Payment Solutions Payments Payment Services 88

Subscription Flow

DECEMBER 26, 2023

It also needs to be said that customer retention has long been touted to be the most important goal for marketers in the coming years. Keeping that in mind, in this blog we will look towards important customer retention statistics for 2023 that will help you retain your customers the best.

Retention 52

Retention Data Analysis Customer Support Technology 52

Buffer Resources

FEBRUARY 6, 2023

TL;DR Hootsuite is discontinuing its free plan on March 31st, 2023. From March 31st, 2023, Hootsuite users will be encouraged to upgrade to a paid Hootsuite plan (starting at $99 per month) or look for another free tool. And if you ever need help, our 24/7 customer support team is always there for you.

Social Media 22

Social Media AI Engagement Mobile 22

Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Announcing ‘The Intercom Customer Support Trends Report for 2022’. P.S. Keen to get ahead of the competition in 2023?

Technical Review 118

Technical Review Scale ChatGPT Innovation 118

Intercom, Inc.

JULY 15, 2022

By the end of the year we will also fully localize our Contacts, Articles and Reporting products and will finish full product localization in early 2023. Our new Inbox 2 with real-time dashboards is now available in French, German, Spanish, and Brazilian Portuguese.

Scaling 118

Scaling Communication Customer Success Customer Support 118

FastSpring

MARCH 3, 2023

Metrics for tracking the lifetime value of a customer. Support for one-time and subscription-based products. The post 6 Best Zuora Competitors and Alternatives: In-Depth 2023 Guide appeared first on FastSpring. Highlights of Revenue Cloud include: Step-by-step process for helping sales reps build the right deal.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Stax

MARCH 18, 2025

On top of that, 69% of Americans online in 2023 said they used digital payment methods to make a purchase. Youll be locking out a significant customer segment with high purchasing power to propel your business forward. According to the US Federal Reserve in 2022, general-purpose card payments reached $153.3 trillion in value.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

IT World

APRIL 10, 2023

If you are on Windows 10, version 21H2, its end of servicing is coming up on June 13, 2023. For Windows 10 Enterprise and Windows 10 Education customers, support for 21H2 lasts another year.) Why should you upgrade to a new feature release if your existing machines are working just fine?

Education 87

Education Customer Support Enterprise 87

All that Saas

JUNE 11, 2022

In this ManageEngine OpManager review, we will have a closer look at the features/functionalities, customer support, and certifications of this leading software. ManageEngine Network Performance Management Solution Review (2023) 1. Today businesses of all scales rely heavily on networks for all their tasks.

Software Review 52

Software Review Systems Review Technical Review Payment Services 52

Point Nine Land

SEPTEMBER 6, 2023

Every B2B SaaS startup established in 2023 or beyond will be designed with AI in mind, and nearly all existing SaaS companies will seek to enhance their software by integrating AI features. ticket deflection in customer support, AI-based contract drafting in legal, or automated creation of medical notes in health).

AI 119

AI SaaS Payments Payment Solutions Artificial Intelligence 119

Totango

DECEMBER 20, 2023

Data-oriented and customer-centric approach : Totango’s commitment to a data-oriented and customer-centric approach enhances user experiences and fosters long-term relationships. Excellent customer support : Users appreciate the responsive customer service, including the attentive sales team and supportive helpdesk.

Software Review 115

Software Review Technical Review User Experience Enterprise 115

Chart Mogul

MARCH 23, 2023

How good is your business at retaining customers? Are you effectively expanding revenue from your existing customer base? And, is your poor retention the reason for your slower growth in 2023? Are you effectively expanding revenue from your existing customer base? If you’re unsure, check your retention metrics.

Retention 52

Retention Metrics Revenue Scale 52

How To Buy Saas

FEBRUARY 25, 2025

Its the go-to choice for many large and mid-market companies that need extensive customization and scalability. Salesforce boasts 150,000+ customers and $31.4billion in 2023 revenue , making it the worlds #1 CRM by market share (holding about 21.7% of the CRM market in 2023 more than the next four competitors combined).

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

AUGUST 20, 2024

Benefits : Userpilot’s all-in-one solution increased efficiency, enabled data-driven decision-making through robust feedback and analytics capabilities, and provided excellent customer support and documentation. Userpilot offers excellent customer support and better product documentation than WalkMe.

Engagement 105

Engagement Education User Experience Customer Support 105

How To Buy Saas

MAY 11, 2023

Looking to boost your Instagram presence in 2023? Check out Star Likes, one of the top-rated Best Like Apps For Instagram in 2023. Key Features Safest App for Instagram Great Customer Support 100% Risk-free Good refund terms. However, be cautious of untrustworthy apps that don’t work. Well, you’re in luck!

Social Media 52

Social Media Engagement Customer Support Trends 52