SaaStr

JANUARY 19, 2023

In June 2023, we’re heading back to London for SaaStr Europa and we wanted to give a special shout-out to some of the companies that will be there with us! The post Thanks to Cyclr, Gainsight, Globalization Partners, Greenhouse, and Vendr for Sponsoring SaaStr Europa 2023! Grab tickets here. With over $1.5B

Sales Hiring 261

Sales Hiring Scale Cloud Churn 261

SaaStr

JUNE 1, 2023

In June 2023, we’re heading back to London for SaaStr Europa and we wanted to give a special shout-out to some of the companies that will be there with us! Outreach is the only company to offer sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. Grab tickets here.

Scale 245

Scale Payments Payment Solutions Artificial Intelligence 245

Tom Tunguz

DECEMBER 3, 2023

These are the top 10 posts by engagement for 2023 at tomtunguz.com. The next five posts all mentioned major exits : Klaviyo, Loom, & the many take-privates in 2023. The Typical Startup Saw a 24% Increase in Sales Cycle in 2023. How Markets Value SaaS in 2023. Operating in the Dark.

Artificial Intelligence 192

Artificial Intelligence ChatGPT Generative AI AI 192

SaaStr

DECEMBER 15, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. The post Thanks to A-LIGN, Captivate Talent, Mozart Data, Mutiny, and Subskribe for Sponsoring SaaStr Annual 2023! appeared first on SaaStr.

Cybersecurity 49

Cybersecurity Data compliance AI 49

Intercom, Inc.

MARCH 28, 2022

That is, in order to stay competitive, businesses need to put customers first by creating engaging, personalized customer experiences. But in order to stay successful in this new landscape, businesses need to run with customer engagement in mind. But this is where many companies are struggling. Here’s what you need to know.

Scale 228

Scale Engagement Technical Review Business 228

SaaStr

OCTOBER 20, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed. appeared first on SaaStr.

Scale 200

Scale compliance Healthcare Education 200

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. TL; DR Customer engagement refers to the active interaction between customers and products. What is customer engagement?

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

SaaStr

MARCH 10, 2022

Be Back Bigger in 2023!! We’ll go bigger in 2023! There clearly aren’t enough VP candidates there, and not quite enough of an engaged community in SaaS. But it feels like it will be there in 2023. We’ll be back for the biggest, best SaaS Miami Meet-Up again in early 2023! Dominates, not B2B.

Technical Review 293

Technical Review B2B SaaS Engagement 293

SaaStr

JUNE 29, 2023

Vendr SaaS Consultant Katie Oates and Vendr Vice President of Customer Team Jeff Swank share eye-opening data and insights into buyer trends from 2023. SaaS Market Snapshot In Q1 of 2023, Vendr gathered data on SaaS Spending and yielded some pretty interesting results. In 2023, prices are increasing for SaaS solutions.

VP of Engineering 293

VP of Engineering Trends Cybersecurity Sales Hiring 293

SaaStr

MARCH 18, 2025

Colin oversaw Wiz’s unprecedented growth from $0 to $100M ARR in just two years, helping the company achieve a $10 billion valuation and “decacorn” status by 2023. He now serves as President of Sublime Security.

Scale 185

Scale Sales Hiring Scaling Headcount 185

SaaStr

DECEMBER 26, 2022

As a marketer or software seller, you can lean into this trend by finding community, championing advocates, and showing up where your customers want to engage with your brand. . The rise of third-party buying . Software buying is increasingly moving beyond vendors. Previously, most buyers would make a purchase directly from the company.

Software Review 245

Software Review Software Azure Cloud 245

Sales Hacker

SEPTEMBER 29, 2023

Over the past year, we’ve had tons of founders ask where they should be prioritizing their marketing dollars and resources considering the wild economic year that 2023 has unfolded as. The annual Gartner 2023 CMO Spend and Strategy Survey was conducted in March and April 2023. Thanks for reading The GTM Newsletter!

Scale 129

Scale Marketing AI Search ChatGPT 129

SaaStr

FEBRUARY 14, 2024

You Mon Tsang, CEO and co-founder of ChurnZero, Colleen O’Sullivan, VP of Integrated Customer Experience at Hubspot, and Jason Lemkin, SaaStr founder and CEO, give their take on where the customer success industry is headed and shares data from the Customer Success Leadership Study done by ChurnZero at the close of 2023.

Customer Success 299

Customer Success Sales Hiring Scale Headcount 299

Buffer Resources

OCTOBER 3, 2024

“The most I’d pay a freelance writer for a 1,500 word article is __” — Brooklin Nash (@realBrookNash) February 24, 2023 This question can help him spark conversation with his audience on a broad topic, which will eventually lead to the discovery of unique content ideas. on Instagram Stories.

Social Media 131

Social Media Trends Forecasting Engineering 131

SaaStr

NOVEMBER 16, 2023

So … #1 We all spend too much time on complaining customers and #2 We spend too much time looking at usage and even engagement metrics. jasonlk) November 13, 2023 A related post here: Measure Your Churn. They’ve already gone somewhere else. So pure usage meters don’t really work. They matter.

Churn 295

Churn Customer Success Metrics Engagement 295

SaaStr

JULY 15, 2022

And there’s still always at least a small but engaged group of customers looking for a better solution. Gartner is still predicting epic growth in CIO spend in 2023. Even if that market is slowing down a little bit of buying, in the aggregate, that shouldn’t stop you stealing 0.1% They are still growing like a weed.

Marketing 357

Marketing Startup Cloud Churn 357

SaaStr

JUNE 4, 2024

As a consequence of this very manual process, the output was a low volume of emails and engagement and a fairly high CAC. If we move forward to the end of 2019 towards 2023, that bottleneck of a huge SDR team starts to be identified and solved by platforms handling infrastructure and having ownership within sales but more sales ops.

Scale 292

Scale AI Marketing Advertising 292

SaaStr

DECEMBER 31, 2022

In any event, thank you to everyone and anyone that is part of the SaaStr community — however you engage. Look for a lot more from us in 2023! But thanks in large part to the magic of SEO and our newsletter, the SaaStr Blog continues to grow. Much more soon!

Engagement 273

Engagement SaaS 273

SaaStr

JANUARY 12, 2023

So we’ve been doing SaaStr Annual’s since 2015, and we’re excited for the biggest and best SaaStr Annual 2023 ever, Sep 6-8 in SF Bay Area , as well as 5,000+ at SaaStr Europa 2023 in London in June. Now we sell a lot of sponsorships to these events — over 200 top-tier sponsors. So in we’re biased.

Scale 57

Scale Startup Scaling Branding 57

Buffer Resources

FEBRUARY 23, 2023

In this post, we’ll cover the top seven insights from the 2023 State of Remote Work. Read the full report here: Read the 2023 State of Remote Work Let's take a closer look at what this year's report has to say about the state of remote work. We can prove this isn’t true.

Trends 134

Trends Communication Engagement 134

Buffer Resources

DECEMBER 21, 2023

It was so much fun looking back at the past year, so now I’m back to do it again for 2023! At Buffer, we use engagement rate and impressions as our base metrics, so I’ll be sharing the best posts on Buffer’s LinkedIn, Instagram, X (formerly Twitter), and TikTok for each of these metrics.

Social Media 127

Social Media Trends Engagement Metrics 127

Buffer Resources

DECEMBER 20, 2023

To round up the year, we thought we'd run through the 11 most popular launches we released in 2023.   Over 1 million Buffer fans engaged with our AI launches this year.   Half a million Buffer fans engaged with this launch! New features AI Assistant 🤖 This was a big one. What's next?

ChatGPT 124

ChatGPT AI Mobile Engagement 124

SaaStr

MAY 25, 2024

As developers, they immediately started to think about a PLG, pay-as-you-go motion to get to market and engage with developers quickly. The developers they hire into CS are engaging as peers with customers and people using the product. One of the partners had an idea; you can see the origin email for Cloudinary below.

Scale 312

Scale Sales Hiring SaaS Payments Development 312

SaaStr

MARCH 24, 2023

Is there still room for in-person events in 2023 and beyond? We look at the most efficient ways to drive revenue,” White says, explaining GUIDEcx’s decision to pursue live events in 2023. Since events have consistently produced results for GUIDEcx, they allocated resources to engaging prospects in person at tradeshows and other events.

Sales 245

Sales Technical Review Systems Review B2B 245

Totango

JANUARY 3, 2024

With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio , engage with customers when and where it matters, monitor and improve the metrics that matter , and scale CS faster with the power of people + AI. Plus, industry experts agree.

Software Review 119

Software Review Scale Customer Success Innovation 119

Buffer Resources

JULY 29, 2024

  YouTube Community Posts are another way the social media platform and video search engine are making YouTube a one-stop-shop for building an audience — a handy tool in your toolbox for keeping your subscribers engaged. This not only boosts engagement but can also grow your subscriber base. Nope, not anymore!

Social Media 107

Social Media Branding Engagement Subscription 107

User Pilot

AUGUST 20, 2024

We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement. Most importantly, Beable realized they needed more effective ways to collect feedback and analyze their user engagement for better-informed decision-making.

Engagement 105

Engagement Education User Experience Customer Support 105

Unbounce

JANUARY 6, 2025

Capture interest using engaging content to encourage further exploration. Use this Unbounce template Quiz pages Quiz pages engage visitors with an interactive quizsometimes simple, sometimes complexthat leads to a call to action like entering an email in exchange for the results. The goal at this stage is to engage your prospects.

Sales Funnel 111

Sales Funnel Payment Methods SaaS Payments Payment Services 111

Buffer Resources

SEPTEMBER 17, 2024

After digging into millions of posts sent through Buffer in 2023, we’ve pinpointed the best time to post on all major  social platforms  for maximum engagement.  The best time to post on LinkedIn for engagement The best time to post on LinkedIn for high engagement is generally between 9 a.m.

Engagement 132

Engagement Social Media Technical Advisors Technical Review 132

Sales Hacker

JANUARY 12, 2023

Multiply, add, and subtract your way into a dreamy 2023. The good people at Sales Hacker were kind enough to let me share some of the more interesting points I learned from the contributors along the way, with the goal of helping you find a few unconventional practices to borrow for your 2023. A better way to engage event leads.

Sales 117

Sales Outsourced Development Technical Review Pricing 117

Buffer Resources

NOVEMBER 29, 2023

To understand how much changed, it’s important to reflect on the year, especially as the end of 2023 comes closer. In the spirit of reflection, I was inspired to look at some of the predictions from our Social Media Predictions for 2023 and check in on their success (or lack thereof). We predicted a lot of it but not all of it.

Social Media 131

Social Media AI Search ChatGPT Technical Review 131

ChurnZero

JULY 31, 2024

And, i f your customers are not, in fact, living inside their email inboxes, why would you rely so heavily on email as a digital engagement channel to interact with them? Here are my top four favorite alternative digital engagement channels for customer success teams. Do you live inside your email inbox? So why would your customers?

Customer Success 105

Customer Success Engagement Technical Review Consulting 105

Sales Hacker

DECEMBER 22, 2022

Related: Sales Enablement vs. Sales Engagement. Here’s a look at their top sales enablement priorities for 2023: Improving the strategic importance of the enablement function within the sales organization: 49%. Creating more seller engagement via gamification, leaders, etc.: See the full breakdown.).

Sales Enablement 116

Sales Enablement Sales Hiring Sales Metrics 116

Sales Hacker

JUNE 15, 2023

According to the HubSpot Sales Trends 2023 Global Report, setting and meeting sales quotas this year will be harder than ever. Bonus: The State of Lead Routing in 2023 Traditional vs dynamic lead routing: What’s the difference? Bonus: 50 Best Lead Generation Tools in 2023 (Ranked & Rated) 2. I’ll start with the basics.

Engagement 98

Engagement Revenue Education Sales 98

Buffer Resources

AUGUST 2, 2024

  The evolution of decentralized social media While it might feel like it burst onto the scene in 2023/24, decentralized social media isn’t all that new.    2023 in particular saw a steep rise in interest in decentralized social media options — and a much talked about phenomenon called the fediverse. 

Social Media 111

Social Media Underperforming Technical Team Government Blockchain 111