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It was a tough growth environment, but it feels like it’s changing in 2023. A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. What are companies doing today to scale efficiently? 80% of companies are slowing hiring. Sign up HERE!
However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. First, digital CS will become a way of life due to flat or reduced headcount. 2023 will be a big year gaining market traction in new customer intelligence platforms.
According to early 2023 CFO magazine research , 84% said they expect to be more involved in developing technology strategy than they were in 2022. Even though Gartner revised their 2023 projection downward, they still expect the average company IT budget to grow in the 4.5% Now, those days are gone.
One of the key takeaways mirrored the insights we found in our 2023 State of SaaSOps report. With many organizations facing a growing SaaS portfolio and little to no addition in IT headcount, being able to automate a large number of SaaS management tasks with an easy-to-use workflow builder is essential to improving operationalefficiency.
He excels in creating unified product ecosystems and improving operationalefficiency through data-driven insights. Product Manager Salesforce (20172019): Led a redesign of the headcount tracking software, reducing auditing time by 70%. She will optimize business models for profitability and operationalefficiency.
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