SaaStr

OCTOBER 24, 2023

I remember interviewing Todd McKinnon, founder CEO of Okta (now at $2B+ ARR), saying it wasn’t until $30m ARR or so he felt they weren’t going to fail : You will never, ever feel Failing With 100% Responsibility as a “mere” employee. It often doesn’t leave you until $20m, $30m ARR, or sometimes much later, even in SaaS.

Entrepreneurship 284

Entrepreneurship Interviewing Scaling SaaS 284

FastSpring

MARCH 4, 2024

After being at FastSpring for nearly 9 years, it comes at no surprise that Jon Tewes has won the Q4 2023 Springie Award! Keep reading for an abridged version of the interview with Jon: Louise Cherry Barber: Jon, congratulations on winning our Springie award. This is much overdue. Jon Tewes: Absolutely, I was incredibly surprised.

Merchant Services 158

Merchant Services Interviewing Engineering Onboarding 158

SaaStr

NOVEMBER 2, 2023

Hiring a VP of Sales Who Never Really Understands Your Product During The Interview Process Ok I know some even many will disagree, but I’m right here :). jasonlk) October 25, 2023 #3. I recently interviewed a seasoned VP of Sales that lived in the South Bay in the Bay Area (San Jose). Sales is hard.

Sales Hiring 303

Sales Hiring Sales Recruiting Sales Interviewing 303

SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. Interview personally and define hiring values to build your team. Listen to your team.

Sales Hiring 274

Sales Hiring Payment Services SaaS Payments Scale 274

SaaStr

SEPTEMBER 7, 2023

This may not need to be a strict rule, but if you push here in the interview process, I find it shows who really goes the extra yard, and who doesn’t. Do this inorganically, and no one wants to talk to Customer Success. More here. -> Maybe Don’t Hire Anyone in Customer Success That Won’t Travel.

Sales Hiring 293

Sales Hiring SaaS SMB Churn 293

SaaStr

MARCH 3, 2023

At SaaStr APAC 2023, Scott Pugh, VP of Sales at Figma, shared how to scale these two sales teams while building culture. A designated partner means lower rejection rates at the very first interview. At Figma, the interview process is the same for salespeople and sales leaders. The CRO gets a demo just like everyone else.

Scale 273

Scale Sales Recruiting Sales Hiring Scaling 273

SaaStr

OCTOBER 28, 2022

In the first session of the eye-opening CRO Confidential series, SaaStr CEO Jason Lemkin interviews Founders Fund Partner Sam Blond about the current economic climate. Since the business landscape is very different this year, what strategies should sales prepare for 2023? The 2022 Economic Climate, Barriers to Growth, and Recruitment.

Sales Recruiting 260

Sales Recruiting Sales Hiring Leadership Interviewing 260

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. 2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. A few common themes emerged. Joel Passen , co-founder, Sturdy.

Trends 98

Trends Customer Success Sales Hiring Artificial Intelligence 98

SaaStr

MARCH 27, 2022

Interview at least 20 potential customers. SaaS eSignature Market: From $1 Million in 2006 to $1 Billion in 2018 to $5 Billion in 2023. But give your “get it off the ground” phase an extra few months to find a truly great co-founder. And one you truly trust. 3. Go For It. Build a thoughtful model. All of Them.

Sales Hiring 362

Sales Hiring Scale Venture Capital Startup 362

SaaStr

JUNE 21, 2023

Be clear and careful when interviewing people about what they actually want. Now, in 2023, there’s enough experimentation in the market to make it more viable. If you’re interviewing or thinking about your company, it’s tempting to say, “I want to run the Box or LaunchDarkly playbook.” People weren’t experimenting.

Sales Recruiting 293

Sales Recruiting Sales Hiring Underperforming Technical Team Pricing 293

User Pilot

JUNE 25, 2023

The best product management books to read in 2023 Now that you’ve read the classics and are able to recite the key passages without hesitation when woken up in the middle of the night, it’s time to look at a few slightly less-known yet equally valuable reads. Author: Product School Reviews: Goodreads 4.21/5

Management 98

Management Technical Review Leadership Innovation 98

Kellblog

MAY 18, 2024

“When you read their profiles and interview them, you think one thing: these people are gods.” — European founder on early US hiring. That’s why behavioral interviewing — drilling down into claims, asking “tell me about a time” questions that describe specific moments — is so important in the US.

Interviewing 133

Interviewing Finance Management Startup 133

User Pilot

JULY 18, 2023

15 best product management software solutions of 2023 Here’s our list of product management software tools that can help you achieve your product goals. Zoom – for conducting interviews to help with user research Zoom is a video conferencing solution that grew in popularity during the Covid-19 pandemic.

Software Review 98

Software Review Software Management Azure 98

Buffer Resources

SEPTEMBER 27, 2023

After weeks on tenterhooks while I went through the application and interview process for my dream job — checking my phone at every available moment for a ‘You’re through to the next round’ email — it’s a tough habit to break. They ruled me out after my interview with Joel. It’s over.”

Systems Review 125

Systems Review Software Review Onboarding Interviewing 125

Buffer Resources

JULY 6, 2023

In this article, we’ll highlight the key points from the team’s interview about the LinkedIn algorithm and share practical tips for applying this knowledge to your content. Understanding the LinkedIn Algorithm Unlike YouTube and Instagram , LinkedIn feeds you content primarily from one place – your Feed.

Engagement 134

Engagement Interviewing Metrics Marketing 134

Clouded Judgement

JANUARY 20, 2023

ServiceNow CEO Commentary Bill McDermott gave an interview this week where he sounded very bullish on the year ahead. You can listen to the full interview in the link above (it’s short, only ~5 minutes). ” Overall, he painted a different picture about 2023 than the consensus narrative.

Cloud 130

Cloud Interviewing Subscription Payment Features 130

SaaStr

JULY 5, 2024

Jason has sat in on interviews with 50-100 VPs of Sales, and many of them don’t even know what the product was in their 4th or 5th interview. The transition from 2021 to 2023 was brutal. They hire a VP of Sales who doesn’t want to sell or learn the product. Sales is hard, and it can burn you out.

CTO Hire 209

CTO Hire Sales Hiring New CTO Venture Capital 209

FastSpring

DECEMBER 13, 2023

We are thrilled to announce that Danica Larsen is the recipient of the Q3 2023 Springie Award! Keep reading for an abridged version of the interview with Danica: Louise Cherry Barber: Danica, you are our Springie Award Winner for our Q3 of 2023! So that would be my pro tip number one: just to listen to people.

Benchmarks 78

Benchmarks Interviewing Customer Success Management 78

Neil Patel

JANUARY 25, 2023

Use These 10 SEO Strategies for Your Franchise Now that we understand the differences between franchise and regular SEO, let’s look at 10 SEO strategies to help franchises succeed in 2023 and beyond. Videos, podcast interviews, infographics, and other types of multimedia content are great ways to keep people engaged with your brand.

Strategy 100

Strategy Engineering Branding Entertainment 100

User Pilot

JULY 27, 2023

Employee satisfaction score : Satisfaction and engagement among employees are typically measured through anonymous employee surveys and one-on-one interviews. The post 11 Key SaaS Roles and Responsibilities in 2023 appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Andreessen Horowitz

MARCH 21, 2024

Generative AI took the consumer landscape by storm in 2023, reaching over a billion dollars of consumer spend 1 in record time. In 2023, the average spend across foundation model APIs, self-hosting, and fine-tuning models was $7M across the dozens of companies we spoke to. Budgets for generative AI are skyrocketing.

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145

Sales Hacker

MARCH 1, 2025

Logo Churn: <5%low churn reflects high customer satisfaction and product stickiness.

Scale 67

Scale SaaS AI Search Sales Hiring 67

FastSpring

AUGUST 19, 2022

According to an OpenView survey, by 2023, 56% of SaaS companies will be using or expecting to test usage-based pricing, which they define as “a pricing model that enables customers to pay for a product according to how much they use it.”. Live Interview With Kurt Smith on Pricing Strategies to Combat Stagflation.

Pricing 148

Pricing SaaS Technical Review Forecasting 148

Buffer Resources

JUNE 27, 2023

Mastodon reports over 1.3million monthly active users as of June 2023 💡 Check out this guide to Mastodon on the blog Mastodon is a decentralized network that allows users to create accounts in distinct communities while being able to access others. 💡 You can schedule posts to Mastodon in Buffer.

Social Media 145

Social Media Blockchain Trends Branding 145

Buffer Resources

SEPTEMBER 28, 2023

So here's what I am doing & how I set this up: — Chenell Basilio (@chenellco) March 17, 2023 Chenell uses a mix of automated systems and genuine human interaction to keep her brand and content authentic. "Every Find all past interviews 5. (I'm not) • How am I doing cold outreach? (I'm

Social Media 122

Social Media AI Branding Trends 122

Sales Hacker

APRIL 18, 2023

Table of contents Joel’s background: 80% interview rate, 0 sales experience Burn your resume! Here’s why Statistics: Video pitches vs. resumes How to make a video pitch Video pitch + follow-up cadence Real success stories Hone your mindset My story: How I landed an 80% interview rate with 0 sales experience It was early 2020.

Sales Recruiting 102

Sales Recruiting Sales Hiring Sales Interviewing 102

User Pilot

SEPTEMBER 15, 2023

Hotjar offers 1:1 interview functionality that automates the process of recruiting test participants , scheduling the test, as well as recording and transcribing the interviews. You could arrange interviews with participants, either face-to-face or over video calls, or use dedicated testing tools like UXtweak.

Interviewing 102

Interviewing Scale ChatGPT AI 102

FastSpring

AUGUST 3, 2022

and decrease again in 2023. Another place to get fresher takes are industry thought leader interviews and posts. According to the International Monetary Fund, the global economy is expected to slow by nearly 3 percentage points this year from 6.1 Inflation rates are expected to remain high.

Scale 146

Scale Revenue Sales Compensation 146

Buffer Resources

JUNE 29, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices. Offering valuable content, like interviews or podcast episodes, can provide a win-win situation for both parties. 💡 To keep up with Stew, check out his newsletter , Twitter and LinkedIn.

AI 128

AI Social Media Technical Review Travel 128

Sales Hacker

JANUARY 27, 2024

Running qualitative interviews with your ICP is an effective way to gauge how clear your messaging is. In 2023, Max acquired the company he once founded, SalesHacker, bringing it under the GTMfund umbrella and rebranding it as GTMnow. Sponsor shoutout: This newsletter is brought to you by Common Room—the modern buyer journey platform.

Technical Review 121

Technical Review Venture Capital Social Media Generative AI 121

FastSpring

AUGUST 2, 2023

The Croatia-based company was started around the time Croatia joined the European Union, but the country also wouldn’t start using the euro until 2023. Additionally, TestDome is launching a service for live interviewing as part of a skills test , which allows hirers to interact with candidates live via video or chat during the assessment.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

BetterCloud

FEBRUARY 22, 2023

How is IT responding to these pressures and challenges in 2023? In our 2023 State of SaaSOps survey, we interviewed 700 IT practitioners of all levels about their challenges, how they measured their work, and their plans for the coming year. Read on to find out.

Headcount 52

Headcount Metrics Interviewing SaaS 52

User Pilot

OCTOBER 20, 2023

Apart from customer interviews and in-app surveys , they will have to rely even more heavily on user behavior analytics to identify customer needs accurately. 92% of PMs interviewed for the recent Airfocus report believe that AI will have a long-lasting effect on their work. Funnel analysis in Userpilot.

Trends 105

Trends Artificial Intelligence Management AI 105

ChurnZero

DECEMBER 14, 2022

We recently published the “ 2023 Customer Intelligence Index.” ” Throughout our interviews and research, we learned that leaders are looking for ways to do more with fewer resources while maintaining a high customer satisfaction rate. How SaaS businesses use customer intelligence. Understanding relationships.

Artificial Intelligence 98

Artificial Intelligence Scale Systems Review Technical Review 98

Buffer Resources

SEPTEMBER 5, 2023

On the hunt for guidance about how to build a career as a social media executive, I interviewed all three. The March 2023 CMO Survey revealed companies spend 17 percent of their marketing budget on social media. “I learned about Yanko Design from a family friend,” Chi said in a previous interview.

Social Media 122

Social Media Sales Hiring Branding Technical Review 122

Chart Mogul

NOVEMBER 24, 2022

So, what’s the best way to drive retention and mitigate churn in 2023? So, what’s the best way to drive retention and mitigate churn in 2023? Analyze your churn data for any patterns Identify who your best-fit customers are Extend your cash runway Develop a customer health score Build customer feedback loops Conduct exit interviews.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

Buffer Resources

MARCH 16, 2023

Through in-depth interviews with various creators, the series seeks to provide a deeper understanding of the creative process and the challenges of being a content creator. 📬 This interview was already published in our newsletter, so to get your hands on these before anyone else, subscribe here ! Q: Welcome, Jayde!

Social Media 127

Social Media Interviewing Branding Education 127