User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Account Managers: They serve as the lead point of contact for all customer account management matters. What to do before building a team for your SaaS company You can’t just jump into hiring without some forethought, or you’ll make many mistakes.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Sales Hacker

AUGUST 11, 2023

Before we get into it, curious to hear your thoughts on last weeks Sales Hacker/GTMnow announcement ?! This week I sat down and interview the VP of Sales at Crunchbase , Ang McManamon. Ang shares her 5 P’s of Sales Leadership: Professionalism Preparation Process Performance Play More on these below.

Scale 82

Scale Leadership Sales Hiring Sales 82

Buffer Resources

SEPTEMBER 18, 2023

Since Elon Musk took over Twitter, or X as it’s now called, a number of new social media apps have either come into the limelight or been developed to capture the users that have been leaving. It’s one of the most popular alternatives and hit 1 million users in September 2023. What is Bluesky? Here are some of them.

Social Media 139

Social Media Underperforming Technical Team Scale User Experience 139

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. These companies can scale really efficiently. They need fewer sales as a percentage of overall employees.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

Sales Hacker

SEPTEMBER 2, 2023

Share Alright, AI continues to be the biggest talking point of 2023 ( are we sick of talking about it yet? ) – with every SaaS company on the face of the earth looking to experiment with some kind of AI integration into their software; It’s become quite apparent that less is more in today’s world.

AI 96

AI Revenue Scale ChatGPT 96

yoursales

NOVEMBER 8, 2023

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for Professional Sales SALES STACK 2023: Sales Tools for Professional Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

Unbounce

JUNE 24, 2020

According to them, AGI “controls itself autonomously, with its own thoughts, worries, feelings, strengths, weaknesses, and predispositions.” ” Teams across the world are working on AGI, but the closest to a consensus from researchers is that we might see it sometime within our lifetime. What can you do?

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo is currently developing AI features to enhance experience personalization , product discovery and accelerate product-led growth. In short, the feature allows teams to collect and prioritize feature requests at scale.

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

ChurnZero

DECEMBER 21, 2022

May they inspire you to take on whatever 2023 hurls warmly sends your way. Get Dave’s rapid-fire takes on whether startups should track customer lifetime value, if time to value is actually worth monitoring, how to comp both sales and CS on expansion, and much more. 3/ Drive customers to value during onboarding, at scale.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

Andreessen Horowitz

SEPTEMBER 25, 2023

Given we’re still at the beginning of this paradigm shift, however, it can be tough to envision where these initial breakthroughs will lead and how they’ll transform our world. It looks like it’s scaling very, very well, and without any breakthroughs, it’s going to get massively better. Noam Shazeer, Character.AI

Artificial Intelligence 139

Artificial Intelligence AI Scale ChatGPT 139

Clouded Judgement

SEPTEMBER 19, 2023

If you want features in your lakehouse (on top of open source Iceberg) for ingestion, CDC, streaming (file loading, Kafka connect, etc), schema evolution, compaction, optimization, time travel, snapshots, auto-scaling, maintenance (no more writing spark jobs to delete snapshots!), But, Hive does not provide a true table specification.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Andreessen Horowitz

NOVEMBER 17, 2023

Sales wants more features. In this conversation recorded at ELC 2023, Segment’s former CRO Joe Morrissey and former chief product development officer Tido Carriero discuss how they turned sales-product tension into a successful $3.2B The problem is the sales team. Progress and growth grinds to a halt.

Sales Hiring 96

Sales Hiring Scale Sales Underperforming Technical Team 96

User Pilot

AUGUST 15, 2023

Go-to-market and pricing strategies that detail your marketing plan and preferred sales process. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. Online marketing strategies for social media, emails, press releases, etc.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

ChurnZero

OCTOBER 28, 2022

The good news is Customer Success teams are growing both in size and budget. The bad news is they’re not growing enough. Many teams remain woefully underfunded. Q: Though sales and CS are different functions, they’re often viewed as the same. Do those activities in the way that scales the best.

VP of Engineering 52

VP of Engineering Customer Success Scale Underperforming Technical Team 52

User Pilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention.

SaaS 96

SaaS Underperforming Technical Team Churn Scale 96

User Pilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. Develop creative “what-if” scenarios to design potential blue ocean offerings. Leverage first-mover advantage and partner ecosystems to scale rapidly after launch. New capabilities and skill sets will need development.

Strategy 90

Strategy Technical Review Business Innovation 90

Unbounce

SEPTEMBER 2, 2024

Depending on the features and scale you need, the price can increase as well. Again, plenty of variables that can lead to these numbers increasing as well. If you need any truly custom elements, those will need to be carefully developed if you can’t find any off-the-shelf solutions. Image courtesy Zola.

Pricing 90

Pricing Outsourcing Services Outsourced Development Underperforming Technical Team 90

Chart Mogul

NOVEMBER 24, 2022

After all, it’s the customer success teams that drive growth through retention and churn mitigation. So, what’s the best way to drive retention and mitigate churn in 2023? After all, it’s the customer success teams that drive growth through retention and churn mitigation. Naturally, this puts extra pressure on customer success.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Follow this show on our podcast feed so you don't miss an episode.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

User Pilot

OCTOBER 30, 2022

Analyzing customer data lets you understand user behavior, develop customer-focused marketing practices, and increase customer lifetime value. Without data, you’re left with guesswork which has a 50%-50% chance of being either good or bad. Suppose that in Q1 of 2023, your product’s purchase rate is expected to decline.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Retention 98

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. We trust leaders to make decisions on what tools they need to get the most out of their teams.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. Develop creative “what-if” scenarios to design potential blue ocean offerings. Leverage first-mover advantage and partner ecosystems to scale rapidly after launch. New capabilities and skill sets will need development.

Strategy 52

Strategy Technical Review Business Innovation 52

Point Nine Land

JUNE 22, 2023

Software is also a lovely thing to scale. In 2023, it’s difficult to find an industry completely untouched by software or to find someone who doesn’t recognize at least a handful of shiny B2B SaaS logos. But what about hardware? Still, it’s clear that things are different today. In many cases, I understand.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development Wireless 59

User Pilot

APRIL 27, 2023

” and asking them to rate it on a scale from 0 to 10. The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview. Respondents then answer on a scale from 0 to 10, with 0 being “ Not Likely ” and 10 being “ Very Likely ”. Here’s the 2023 average NPS score by industry: NPS average by industry.

Software Review 52

Software Review SaaS Technical Review Scale 52

User Pilot

FEBRUARY 23, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality).

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

User Pilot

MARCH 15, 2023

Rather than reinventing the wheel, your developers should prioritize their efforts around enhancing your software – making it faster or more visually appealing – and regularly shipping updates that delight your customers. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality).

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

User Pilot

DECEMBER 10, 2023

TL;DR Churn analytics entails determining how many customers a business loses over time to develop solutions to keep more people engaged and satisfied. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Let’s dive in!

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

User Pilot

DECEMBER 10, 2023

TL;DR Churn analytics entails determining how many customers a business loses over time to develop solutions to keep more people engaged and satisfied. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Let’s dive in!

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

User Pilot

FEBRUARY 21, 2023

TL;DR Customer feedback refers to the insights you collect from people about their experience in using your product and interacting with your product service teams. Acting on the data you collect will lead to more informed decisions when it comes to product and user experience improvements. – Parita P.

Software Review 52

Software Review Onboarding Underperforming Technical Team Technical Review 52

User Pilot

DECEMBER 12, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It enables product teams to create, implement, and test personalized in-app onboarding experiences. Advanced customization requires working with CSS code, which can be challenging for non-technical teams.

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

FEBRUARY 21, 2023

Collecting customer feedback should be a standard procedure for any product team. You can use only text polls, yes/no polls, numbered scales, or multi-choice polls and add them as building blocks when building the guides. As of Q3 2023, Userpilot will have the same analytics features, with more robust functionality).

Software Review 52

Software Review Technical Review Onboarding Systems Review 52

User Pilot

DECEMBER 12, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It enables product teams to create, implement, and test personalized in-app onboarding experiences. It allows your team to see every moment of the customer experience clearly, so you can make changes that work.

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

Natalia Luneva

APRIL 24, 2025

This is up from $32 billion in 2023. Aspect Registered PayFac PayFac-as-a-Service Setup Time 1218 months 46 weeks Upfront Costs $500,000+ for system development No upfront fees (subscription-based) Compliance Management Full responsibility for PCI DSS, KYC, and AML Handled by provider (e.g., It’s about making money.

Merchant Services 40

Merchant Services PayFac as a Service Payment Services Marketplace as a Service 40

User Pilot

MARCH 14, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Technical Review 52

Technical Review Software Review Churn Systems Review 52

User Pilot

FEBRUARY 21, 2023

Its implementation can be time-consuming and challenging for non-technical team members. The absence of these UX designs will lead to friction, naturally resulting in increased churn. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). But do you need Pendo for this? – Parita P.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

User Pilot

MARCH 24, 2023

The element detection algorithm is poor – With Appcues, you can create different in-app experiences without any code. Not only that, we’ve made Userpilot easier to use, it’s designed for teams that want to create simple and complex user onboarding with more freedom, control, and customization. It’s a little bit confusing, right?

Software Review 52

Software Review Pricing Onboarding Mobile 52

Sales Hacker

DECEMBER 6, 2024

Hello and welcome to The GTM Newsletter by GTMnow – read by 50,000+ to scale their companies and careers. This is the second part of our State of GTM Jobs series (read Part 1 about Sales on GTMnow or Substack ). By late 2023 and into 2024, the earlier volatility stabilizes more than previous years.

Customer Success 109

Customer Success Technical Advisors Sales Hiring Scale 109