Trending Articles

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The $10M to $1B Vertical SaaS Playbook: Key Lessons from Procore’s Chief Product Officer Wyatt Jenkins

SaaStr

Meet Wyatt Jenkins: From Construction Sites to Chief Product Officer If you want to understand how vertical SaaS companies scale to $1B+ in revenue while staying true to their customers, there’s no better person to learn from than Wyatt Jenkins, Chief Product Officer at Procore Technologies. Wyatt’s journey is uniquely suited to leading product at a construction technology company.

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What Is Revenue Forecasting and How Can You Use it?

Predictable Revenue

Learn what revenue forecasting is and why it's crucial. Here's a guide for building accurate forecasts for better financial planning. The post What Is Revenue Forecasting and How Can You Use it? appeared first on Predictable Revenue.

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Why Traditional Customer Success is Dead with CCOs of Slack, Mulesoft and OpenAI

SaaStr

The New Era of Customer Success: Deep Insights from Slack, Mulesoft and OpenAI Leaders What happens when you get customer success leaders from three of tech’s most iconic companies in one room? You get a masterclass in how modern SaaS businesses are transforming CS from a cost center into their secret weapon for hypergrowth. Why Traditional Customer Success Is Dead The old playbook of treating CS as your renewals team is officially obsolete.

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Transforming Your Business Payments Ecosystem with API Solutions

USIO

An efficient, flexible, and scalable payment ecosystem can drive growth, reduce costs, and improve customer satisfaction. APIs (Application Programming Interfaces) are at the heart of this transformation, enabling businesses to create customized payment workflows that meet the unique demands of their operations. The Role of APIs in Modern Payment Systems APIs act as bridges between different software systems, allowing them to communicate and share data seamlessly.

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Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

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Clouded Judgement 2.7.25 - "Group + Triage" AI Systems

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now “Grouping + AI” for Triage One area I’m quite excited to see AI revolutionize is “grouping + triage” workflows. There are so many of these workflows out there today, and many of them are quite manual.

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How SaaS Pricing Evolves Across Different Company Stages

Sales Hacker

SaaS pricing isn’t static – it’s a living strategy that grows with your company. In this article we dive into a playbook for pricing across different stages of company growth, inspired by Geoffrey Moore’s Crossing the Chasm. Each growth stage demands its own pricing approach, and getting it right can mean the difference between stagnation and explosive growth.

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How to Decide Between One Domain or Many for SEO — Whiteboard Friday

The Moz Blog

Join Peter Richman from Plug and Play as he tackles a common marketing dilemma: should you maintain multiple domains or consolidate them? Learn the key factors affecting this decision, including SEO impact, resource management, and audience targeting. Discover why larger websites often have greater pull for attracting links and traffic, and when maintaining separate domains might make strategic sense.

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How to Conduct a Root Cause Analysis in SaaS: Step-by-Step Process

User Pilot

Every SaaS company faces problemsproduct performance issues, low NPS, churn. The real question isnt if issues will happen, but how quickly and effectively you solve them. Thats where root cause analysis (RCA) comes in. Instead of firefighting the same problems over and over, RCA helps you dig deeper, find the real cause, and fix it permanently. This guide breaks down a simple, step-by-step RCA process designed for SaaS teams.

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How to Track and Address Cart Abandonment With FastSpring

FastSpring

Cart abandonment is a significant challenge for online businesses, with many potential customers leaving their carts without completing their purchases. Fortunately, FastSpring offers tools and integrations to help you track and recover abandoned carts, ultimately boosting your conversion rates. Below is a step-by-step guide to using FastSpring to address cart abandonment effectively.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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The 5 Signs of a Great New VP

SaaStr

Every great hire starts before their first day And often even during the interview process — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) January 12, 2025 #1. The Best VPs Start Before They Start The best sales leaders start reaching out to a few great customers they already know. The best marketers are already building out a spreadsheet to increase pipeline and show it to you for feedback.

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Returning to Profitability: Buffer's 2024 Profit Share & Formula

Buffer Resources

Last year was Buffer’s first profitable year after two years of losses. This turnaround has been a huge accomplishment for our team. Given our focus on long-term sustainability and growing through revenue from customers rather than funding, it was a symbolic achievement in service of the path we’ve chosen. We closed 2024 with a net profit of $202,459.

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12 Client Onboarding Tools To Scale Your SEO Agency

The Moz Blog

Looking for resources to scale your SEO agency? Check out this list of client onboarding tools to automate manual tasks.

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Why Your B2B Company Should Start a Video Podcast (Even If No One Listens to It)

Adhere Creative

When most B2B leaders think about starting a podcast, they imagine a long-form, hour-long conversation uploaded to YouTube, Apple Podcasts, and Spotify.

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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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The Chief Customer Officer’s Guide to Partner-Led Customer Success

Valuize Consulting

For years, B2B technology companies have leveraged partners to drive customer acquisition and product implementation. However, in todays recurring revenue economy, the role of partners must evolve. Partners are no longer just sales and implementation allies; they are a critical force in ensuring customer retention and expansion through value realization.

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You Could Win $500K – $5M in Funding. Announcing the SaaStr and Mayfield AI Demo Stage and Pitch Competition at SaaStr Annual

SaaStr

We have a HUGE announcement that we can’t keep secret any longer. This year, we’re partnering with Mayfield AI to bring you the AI Demo Stage and Pitch Competition to SaaStr Annual 2025: May 13-15 in the SF Bay Area. You could win $500K – $5M in funding from Mayfield AI Garage!! That’s right. This is epic opportunity to showcase your AI Startup.

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Webinar recap: Turning SaaS sprawl into strategic savings

BetterCloud

Last month, IT Brews webinar focused on an all too common issue – rising software costs colliding with sprawling tech stacks. Moderated by IT Brews Reporter, Billy Hurley, and Siri Cosper this event included two key experts: David DiCamillo – Chief Technology Officer at Code and Theory Jesse Levin – Chief Executive Officer at BetterCloud The talk included: The rise of SaaS and its challenges The complexities of identifying and eliminating redundant tools The risks of SaaS spraw

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Navigating PCI DSS Controls: Your Path to Secure Payments

Scytale

Did you know that the total value of losses due to fraudulent card payments worldwide – including both credit and debit cards – is expected to reach $43 billion by 2028? Thats an astronomical number, and businesses accepting card payments must take security seriously to avoid falling victim to fraud. If your SaaS company handles payment card data , understanding and implementing PCI DSS controls is essential – not just for compliance but for protecting your customers, reputatio

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Usage-Based Monetization Musts: A Roadmap for Sustainable Revenue Growth

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

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Best CRM app for Handyman (iOS, Android)

Nimble - Sales

For handymen and small service businesses, managing clients, tracking leads, and organizing workflows is critical. Customer Relationship Management (CRM) tools have evolved to cater to these needs, providing features such as lead tracking, automated follow-ups, and integrations with communication tools. The post Best CRM app for Handyman (iOS, Android) appeared first on Nimble Blog.

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How High-Performing Subscription Businesses Maximize NRR

Blulogix

By Inga Broerman How High-Performing Subscription Businesses Maximize NRR For subscription-based businesses, Net Revenue Retention (NRR) is the ultimate measure of growth and sustainability. Unlike simple revenue metrics, NRR tells you how well your business is retaining and expanding revenue from existing customers a critical factor in long-term success.

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5 Key Learnings from How Top SaaS Companies are Actually Productizing AI with Paragon

SaaStr

The next evolution of AI in SaaS isn’t about better models – it’s about context and action. Here’s what Brandon Fu (CEO, Paragon) and Ethan Lee (Director of Product) shared at SaaStr AI Day about what’s actually working: 1. Why LLM Wrappers Failed – And What Works Instead The first wave of AI products were mostly “LLM wrappers” – simple chatbots built on top of models like GPT.

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TAM, SAM & SOM: How to Choose the Right Market for Your SaaS

Kalungi

Struggling to find the right market for your SaaS? Learn how to use TAM, SAM, and SOM to identify high-value customers and scale efficiently.

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15 Modern Use Cases for Enterprise Business Intelligence

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

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The Ultimate Guide To Off-Page SEO Ranking Factors

Teamgate

As egocentric as it may sound, the whole SEO world can be divided into two core hemispheres: on-page and off-page SEO. The former is everything you do on your page to make search engines like you, while the latter comprises actions you perform outside your page(s).

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Leveraging vendor management strategies for optimal SaaS spend

BetterCloud

Want to get the most bang for your software buck? It’s all about smart vendor management basically, teaming up with your software providers so everyone wins. With software spending to continue to grow at a CAGR of 13.5% in the next five years , its more important than ever to get a handle on your tech stack. Think of vendor management as a partnership with the companies you get your software from.

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Product Stickiness: How to Measure and Interpret It

User Pilot

You log into your dashboard, check your DAU/MAU ratio, and see an upward trend. Great news, right? More product engagement means a stickier product. Not necessarily. Think about Duolingos streak feature users log in daily, but are they actually engaged or just avoiding losing their streak? Or Slack do teams use it because its essential or just because its always open?

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It’s 2025. There Is No “Downturn” Anymore. It’s You.

SaaStr

In 2022, you could blame the markets In 2023, you could blame "macro" impacts In 2024, you could still claim we were in a "downturn" In 2025 — you've run out of excuses — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) February 4, 2025 The downturn is over in SaaS and B2B. Its over if there was one at all in your category.

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4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

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How to combine CSP and CRM data to fight churn

ChurnZero

This guest post is by Manikanda Suthan at Zoho. To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base.

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Four CTA Button Design Mistakes That Are Costing You Conversions (And How to Fix Them)

Teamgate

Investing in your website and its many elements offers excellent returns. After all, website design and optimization hugely determine your ability to attract prospects. They decide whether you’ll be able to engage web visitors. And they directly impact your conversion rates (that is, your sales and bottom line).

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ISO 27001 Certification Costs Stressing You Out? Let’s Break it Down for You

Scytale

While ISO 27001 certification is undeniably valuable, understanding its associated costs is crucial for budgeting and decision-making. But before we explore these expenses and provide insights on navigating them effectively, let’s dip our toes into ISO 27001 and what it entails. What is ISO 27001? There are three main things you need to know when it comes to ISO 27001.