SaaStr

DECEMBER 31, 2024

So I caught up the other day with the CTO of a leading SaaS company with tens of thousands of customers, growing quickly. AI is all over their homepage and website and comms. I asked him about a particular use case for AI, and his answer shocked me a bit: Honestly, our AI is basically still in beta. Its rolled out to about a tenth of the customers we plan to, and the uses cases are pretty simple today.

AI 266

AI CTO Hire Sales Hiring CTO 266

The Daily Egg

DECEMBER 30, 2024

User experience (UX) analytics is the process of tracking, analyzing, and interpreting how users interact with your product or service (like a website or an. The post UX Analytics: 8 Benchmarks That Say Your UX Is Top Tier appeared first on The Daily Egg.

Benchmarks 130

Benchmarks User Experience 130

The Daily Egg

DECEMBER 26, 2024

We rounded up our top five favorite website optimization tools, starting with the multi-tool pocketknife of web optimization: Mangools. We love Mangools because its so. The post The 5 Best Website Optimization Tools Compared appeared first on The Daily Egg.

239

239

The Moz Blog

DECEMBER 27, 2024

In this Whiteboard Friday, Jon discusses how to identify, fix, and prevent cannibalization. He identifies three specific types of cannibalization: internal, international, and subdomain.

105

105

Advertisement

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

Payment Solutions

User Pilot

DECEMBER 30, 2024

Have you been looking for Chameleon alternatives? While the product adoption platform offers decent user onboarding and engagement features, it lacks advanced analytics capabilities and is quite expensive. Weve compared the best Chameleon alternatives and compiled a list to help you make the right choice. Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users.

AI Search 86

AI Search Software Review Pricing Onboarding 86

SaaStr

DECEMBER 27, 2024

SaaStr CEO and Founder Jason Lemkin recently sat down with HubSpot Chairman and co-founder Brian Halligan , who shared valuable insights on the current state of SaaS, evolving board meeting formats, and how AI is reshaping the industry. Here are the key takeaways from part 1 of this interview. Reflecting on Company Outcomes as a Founding CEO We started with Brian flipping the tables a bit and asking Jason a question to kick off the interview: “I know this is a podcast supposed to be interv

AI 215

AI Marketing SaaS Interviewing 215

The Daily Egg

DECEMBER 26, 2024

Have you looked at websites from the 1900s lately? As in, from the 1990s, when websites were born? The very first website launched on August. The post 6 Classic 90s Websites (+ 6 that Are Still Up) appeared first on The Daily Egg.

235

235

The Moz Blog

DECEMBER 30, 2024

Noticed a sudden drop in direct traffic? Discover 5 key reasons for the decline and learn how to diagnose the issue effectively to keep your analytics on track.

89

89

User Pilot

DECEMBER 31, 2024

If youre looking for Userpilot competitors, theres no better place than our post. You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. Helping prospects find the right product is a win-win situation. You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!).

Technical Review 78

Technical Review Underperforming Technical Team Software Review Onboarding 78

Advertisement

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

Blulogix

JANUARY 1, 2025

By Inga Broerman Simplifying Complex Provisioning with Advanced Billing Systems In the fast-paced subscription economy , customer expectations are evolving rapidly. Todays subscribers demand more than just a product or servicethey want tailored bundles that align with their specific needs. This shift has made complex provisioning a non-negotiable aspect of subscription billing.

Scale 52

Scale Marketplace as a Service Payment Features Subscription 52

SaaStr

DECEMBER 26, 2024

Gong has its 2025 State of Revenue out. You can grab it here. In general, the report ties to what were seeing everywhere in SaaS. Were ending the year in general with stronger growth that the prior year. Gong also looked across its entire customer base to measure deal velocity. The findings arent much different from what weve discussed before at SaaStr, but still very helpful to see, given how much data they are pulling from: On average, $100k deals take about 70 days to close.

Scale 236

Scale Benchmarks B2B Enterprise 236

The Daily Egg

DECEMBER 26, 2024

Average analytics blogs present data in a dry and monotone way. The contents there, but you dont feel any kind of enjoyment, motivation, or excitement. The post The 12 Analytics Blogs Every True Pro Follows appeared first on The Daily Egg.

Data 200

Data 200

Full Session

DECEMBER 30, 2024

Are you looking to optimize your website’s performance but unsure if VWO is the right choice? You’re in luck! We’ve compiled a list of this year’s top 10 VWO competitors that can help you improve your site’s user experience and conversion rates. We’ll break down their use cases, key features and pricing and explain how each alternative compares to VWO.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

User Pilot

DECEMBER 29, 2024

At Userpilot, NPS is an integral part of our product. But lets be honest, NPS sucks at times. This is mainly because NPS was sold as a quantitative metric that is the ultimate indicator of growthespecially in product management. The sad truth is: its not. This metric ended up being adopted by companies in every industry. And now, a group of people see it as a vanity metric rather than a valuable indicator of customer sentiment.

Scale 85

Scale Metrics Churn Trends 85

Blulogix

DECEMBER 26, 2024

By Inga Broerman Building a Competitive Edge Through Channel Partnerships In an increasingly competitive subscription economy, channel partnerships have become a beacon for businesses seeking scalable growth and sustainable revenue streams. As industry consolidation accelerates and large players dominate market share, strategic partnerships offer an essential way to expand reach, tap into new markets, and drive innovation.

Payments 52

Payments Payment Features Payment Services Scale 52

SaaStr

DECEMBER 29, 2024

Top Posts of the Week: #1: Salesforce: Actually Were Going to Hire 2,000 Sales Execs Now To Sell AI #2: Gong: $100k Deals Take About 70 Days to Close #3: Why The Greatest Sales Teams Just Kill It On Dec 31. When Everyone Else Has Gone Home. #4: 10 Simple Steps to Improve The Odds You Get VC Funded #5: Pitchbook: 30 VC Firms Raised 75% of All the VC Capital in 2024 Top Videos and Pods: #1: What It Really Takes to Sell To Developers and Engineers with Komodor CRO Jim Hunnewell #2: How to Th

AI 221

AI Sales Hiring Pricing Development 221

SaaS Metrics

JANUARY 2, 2025

Discover how Automotive SaaS transforms car sales with personalized experiences and streamlined processes that could redefine your buying journey. The post How Automotive SaaS Improves Customer Experience in Car Sales first appeared on SaaS Metrics.

52

52

Advertisement

Large enterprises face unique challenges in optimizing their Business Intelligence (BI) output due to the sheer scale and complexity of their operations. Unlike smaller organizations, where basic BI features and simple dashboards might suffice, enterprises must manage vast amounts of data from diverse sources. What are the top modern BI use cases for enterprise businesses to help you get a leg up on the competition?

Enterprise

User Pilot

DECEMBER 31, 2024

Hotjar has long been a go-to tool for understanding user behavior, but its not the only player in the game. In fact, it has been struggling to keep up with others for a while. Whether youre looking for easy-to-use Hotjar alternatives with advanced product analytics and a better pricing structure, we are here to help! In this post, well explore the top Hotjar alternatives redefining how teams collect user insights.

Software Review 52

Software Review Mobile Interviewing Technical Review 52

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Customers increasingly demand pricing models that reflect their actual consumption, offering greater flexibility and perceived value. For businesses, these models present tremendous growth opportunities, but they also introduce operational challenges that require precision, agility, and advanced technology.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

SaaStr

DECEMBER 31, 2024

It’s been a great year for SaaStr videos and podcasts. We’re on the top 1% on Spotify overall and just added video there, and our YouTube has become a great stream of the best of the best in SaaS, Cloud and AI. So to catch-up over the holidays, here are The Top 10 Videos of the Year: #1. How To Perfectly Pitch Your Seed Stage Startup With Y Combinator’s Michael Seibel at SaaStr Annual #2.

Cloud 218

Cloud AI Startup Trends 218

Sales Hacker

DECEMBER 31, 2024

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube To wrap up 2024, we’ve got a spicy episode! Each week, host Scott Barker asks guests two key questions, and this week, we’re diving into their responses to: What is one widely held belief that revenue leaders have that you think is bull$** or no longer serving us?

Sales Hiring 71

Sales Hiring B2B Scale Sales Recruiting 71

Speaker: Jay Allardyce, Deepak Vittal, Terrence Sheflin, and Mahyar Ghasemali

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

SaaS Metrics

JANUARY 2, 2025

Master the differences between DaaS and SaaS in cloud computing to discover which service best suits your business needs and empowers your team. The post How Does DaaS Differ From SaaS in Cloud Computing? first appeared on SaaS Metrics.

52

52

User Pilot

DECEMBER 31, 2024

Lets be honestsupporting your users can feel overwhelming at times. Youre constantly juggling tickets, FAQs, and feedback, all while trying to provide a frictionless experience. Its no small task, especially when your users expect fast, easy answers right at their fingertips. Thats where the Userpilot Resource Center comes in. Moreover, by investing in Userpilots resource center, you not only reduce reliance on your support team but can also take full advantage of it through self-service and enh

AI Search 52

AI Search User Experience Onboarding Branding 52

Blulogix

JANUARY 2, 2025

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. Alongside this expansion, the industry is experiencing significant consolidation , with mergers and acquisitions creating larger, more diversified players.

52

52

SaaStr

DECEMBER 26, 2024

Dear SaaStr: Is it Wisest to Approach One Investor at a Time? No. First, it takes too long. If a VC doesnt know you, and you arent a super hot start-up, even if you do get a term sheet it may take months. Yes, term sheets get done in one day. I havent done that, but Ive done handshake deals in one day in maybe 50% of my investments (i.e, if X, Y and Z are true then Im in).

Investment 199

Investment Pricing Leadership 199

Advertisement

ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Clouded Judgement

DECEMBER 27, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now 2024 Top Performers This year the median software multiple ended at 6.1x. At the start of the year it was 6.3x. Throughout the entire year there was very little multiple expansion or contraction. This year there were 3 cloud software companies that traded up >100%!

Cloud 154

Cloud Software Review Subscription Payment Features 154

SaaS Metrics

JANUARY 2, 2025

Both on-premise and cloud-based CPQ solutions have distinct advantages and challenges; discover which option aligns best with your business needs. The post How Does an On-Premise CPQ Solution Compare to a Cloud-Based One? first appeared on SaaS Metrics.

52

52

User Pilot

JANUARY 2, 2025

If you’re searching for “survey examples”, you probably want to know: What do effective surveys from leading companies look like? What makes a customer feedback survey great? How to design surveys for maximum engagement? Was my guess right? If yes, you’re in the right place. In this article, Ill share examples of 9 excellent surveys from successful SaaS companies, highlight the qualities of successful surveys, and how to design a good survey.

52

52