SaaStr
SEPTEMBER 5, 2024
Dear SaaStr: How Should I Pay Sales Reps When Our Customers Pay Monthly? There are basically two options — really three, by blending the two: The first is to pay monthly commissions. I generally don’t recommend this. I.e., if you pay the reps a 10% commission on what they close … and the customer pays say $500 a month … you pay the rep $50 a month.
Clouded Judgement
SEPTEMBER 6, 2024
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Kingmaking in the Era of AI When too many kings vie for the crown, you’re left with a brutal game of thrones. Can anyone truly win in a game of thrones? And will the end justify the means? I’ve been thinking about this a lot recently.
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Predictable Revenue
SEPTEMBER 5, 2024
Entrepreneurs often struggle with stepping back, especially when their identity and value have been tied to being on the front lines. The post Lead-Gen Quarterly Check-in with Martin Adey appeared first on Predictable Revenue.
USIO
SEPTEMBER 4, 2024
Usio vs. Stripe Stripe is well-known for its comprehensive suite of payment solutions, which are often the first choice for startups and large enterprises. However, as businesses scale, they may find that Stripe doesn’t always align with their evolving needs. This is where Usio steps in, offering a more customized, partner-centric alternative that can be particularly advantageous for small to mid… Source The post The Best Kept Secret in Payments & The Perfect Stripe Al
Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage
Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.
Tom Tunguz
SEPTEMBER 4, 2024
The AI Demo isn’t easy. Many of the major AI companies have demoed their AI systems, first starting with pre-recorded, & now pushing into live demos. They don’t always work. Multiply Murphy’s Law by a non-deterministic system & it’s not unreasonable to expect AI demos to nearly always hiccup. Demo disruptions aren’t disaster.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Payrix
SEPTEMBER 4, 2024
Consumers reported losing close to $8.8 billion to fraud in 2022, an increase of over 30% from 2021, according to the latest Federal Trade Commission data. The top reported frauds included imposter scams, with losses of over $2.6 billion, and online shopping. For software companies embedding payments into their platform, being aware of payment fraud is critical for several reasons.
The Moz Blog
SEPTEMBER 5, 2024
Are Google’s Helpful Content Updates affecting your rankings in unexpected ways? It might not be just about your content. As the August update rollout wraps, we can expect some winners and some losers, but why? Tom Capper digs into the data and reveals the surprising reality of what sites impacted by the Helpful Content Update have in common.
User Pilot
SEPTEMBER 4, 2024
Picture this: Your social media followers are skyrocketing, your website traffic is through the roof, and your free trial sign-ups are off the charts. Sounds great, right? Well, sorry to disappoint you, but you might be getting excited about the wrong marketing metrics. Vanity metrics. From the article, you will learn what vanity metrics are, how to identify them, and how to choose more actionable alternatives to drive product growth.
Inturact
SEPTEMBER 6, 2024
SaaS marketing is a complex, ever-evolving field. Get equipped with practical, proven strategies to tackle the most persistent SaaS marketing challenges.
Speaker: Jamie Bernard
Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.
SaaStr
SEPTEMBER 5, 2024
So there’s a mistake I see a lot of founders make again and again, especially when cash is tight. In fact, these days cash is tight for most, even if you’re at $20m, $50m, $100m ARR, since everyone’s trying to get more efficient and profitable. And the mistake they make is they finally hire a great VP of Sales, Marketing, CS, Product, etc. that they really believe in … and then … they sort of veto or don’t quite believe in their first hire.
Scytale
SEPTEMBER 3, 2024
Many organizations struggle to find a clear path to HIPAA compliance. They are constantly led off course by trying to understand the complicated terminology, policies and requirements surrounding compliance. They frequently fall short due to misinterpreted jargon or changes in policies and ‘close enough’ is becoming good enough. Unfortunately, when it comes to HIPAA compliance organizations can no longer afford to stay out of the loop and they’re either 100% compliant, or not at all.
Sales Hacker
SEPTEMBER 3, 2024
Dennis Lyandres is currently an Advisor at Iconiq Capital. Before that, Dennis spent 8.5 years with Procore during which time Procore grew from $10m to over $900m+ in revenue and went public on the NYSE. Dennis started at Procore as EVP of Sales in 2014, before moving to the CRO role in 2018 where he was responsible for driving revenue across all customer-facing functions including Sales, Marketing, Customer Success, Rev Ops, Procore.org and Business Development.
User Pilot
SEPTEMBER 4, 2024
A robust business process design enhances efficiency, reduces overheads, increases project success rates, and facilitates innovation. From the article, you will discover the principles of effective process design and learn how to design streamlined processes for your product , marketing, customer success, sales, and design teams. But let’s cover a few basics first.
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Discover what B2B SaaS needs to know to become a Payment Facilitator. This guide includes: Earning Revenue from Payments Bank Sponsorship, Underwriting Risk Requirements In depth Descriptions of Staff Requirements Detailed Timeline Itemized Cost List Case Study And more!
Buffer Resources
SEPTEMBER 4, 2024
I like to joke that my company was a 15-year overnight success story. I never set out to start a business. As an early adopter of digital photography, I regularly had friends and family turn to me for help. They’d bring over bags of memory cards, asking what to do with them, or hoped to digitize the boxes of printed photos gathering dust in their basement.
SaaStr
SEPTEMBER 2, 2024
Dear SaaStr: Should You Always Ask a Co-founder to Invest Their Own Money? No. Especially if they haven’t really made any money yet, and you have more. In both my start-ups, I was the only founder to contribute cash. It didn’t matter. Yes, you need money one way or another to startup. But writing code, bringing in the first customers, raising seed funding, recruiting the team, and almost anything else is more important than money.
Kellblog
SEPTEMBER 5, 2024
“You’re fired,” said the general counsel (GC) of the public, multi-billion-dollar software company and I wasn’t just happy, I was ecstatic. I’d known this company for a long time. I’d helped their VCs with diligence. I’d worked with them in the early days as an advisor, and received a stock option as compensation. So when I contacted the company to sell the shares (from the option I’d exercised long ago), I was surprised to find a folder called “Grant 2.” They’d given me a second gra
The Moz Blog
SEPTEMBER 6, 2024
In this episode, Navah reminds us that long-term relationships with customers are fostered through communication and value alignment. With budget and consumer behavior in mind, learn how and where can you best serve your customers the content they are looking for.
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Explore various models of Embedded Payments, uncovering their benefits, drawbacks, and impacts on customer experience. Gain valuable advice for evaluating and implementing the best payment strategy for your business needs. This concise overview equips software companies with the insights needed to optimize their payment ecosystems effectively. Download today to learn more!
User Pilot
SEPTEMBER 2, 2024
Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. What are the reasons? That’s what we try to explain in the article. You will also learn how healthcare companies can improve their product metrics. Companies by industry analyzed in our Product Metrics Benchmark Report 2024.
Nimble - Sales
SEPTEMBER 6, 2024
Real estate transactions are complex processes involving multiple steps, parties, and legal requirements. Whether you are a buyer, seller, or a real estate professional, understanding how to manage these transactions effectively is crucial for ensuring a smooth and successful deal. The post How to Manage Transactions in Real Estate appeared first on Nimble Blog.
SaaStr
SEPTEMBER 3, 2024
Dear SaaStr: When My Startup Raises $10m, Would It Be Appropriate to Take a $170k Salary (no co founders)? Yes, not a problem. You should take a “market correct” salary as soon as it’s economically immaterial to the company. I don’t write $10m checks. I write, typically, $1m-$5m checks, the stage before that. But. As soon as I do write a check > $1m — I want to at least make sure the founders get paid.
Inturact
SEPTEMBER 4, 2024
In this blog, we'll look at five practical strategies to improve customer retention. Whether you're losing customers faster than you'd like, or just want to improve your retention rates, you'll find valuable insights here. Let's dive in and start turning your churn problem around.
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The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.
ChurnZero
SEPTEMBER 6, 2024
Outcomes-based customer success is a strategy focused on ensuring that customers achieve their desired outcomes with your product. It sounds straightforward but it’s easier said than done. It takes a focused team with strong listening and coaching skills, a deep understanding of your product, a curiosity to understand customer goals, and a proactive, strategic approach to engagement.
User Pilot
SEPTEMBER 2, 2024
Think of your favorite coffee shop. It’s not just the aroma of freshly brewed coffee that keeps you coming back—it’s the way the barista greets you with a smile, knows your usual order, and even suggests new blends based on your tastes. This personal touch turns each visit into an experience rather than a transaction. Now, imagine applying this level of understanding and customization to your marketing strategy.
SaaS Metrics
SEPTEMBER 6, 2024
Get ready to discover the top metrics for measuring SaaS customer satisfaction that could transform your approach and elevate your customer experience! The post Top Metrics for Measuring SaaS Customer Satisfaction first appeared on SaaS Metrics.
SaaStr
SEPTEMBER 6, 2024
There’s so much discussion on LinkedIn and social media about how folks especially VPs of Sales should negotiate hard on the way in. Maybe. Go for it, by all means. But I think these posts miss a key second post. There’s an even better time to negotiate hard in many cases — around Year 2, when you’ve totally crushed it: When you’ve now built up a great team When things have accelerated When you outperformed everyone’s expectations This is so rare, especially t
Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms
Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.
Chargebee
SEPTEMBER 6, 2024
Pricing isn’t a static element but a dynamic lever for growth. For CFOs and CEOs of SaaS companies, mastering the art of pricing strategy can impact revenue, customer satisfaction, and how quickly you are able to grow.
Cobloom
SEPTEMBER 5, 2024
As a SaaS (Software as a Service) founder, ensuring the financial health of your company is crucial for growth. When aiming for sustainable expansion, it’s essential to understand key financial metrics that provide insight into your company’s liquidity—your ability to meet short-term obligations. Two of the most important financial ratios for measuring liquidity are the current ratio and the quick ratio.
User Pilot
SEPTEMBER 2, 2024
Is Microsoft Clarity vs Hotjar a better choice for your product analytics needs? Both tools are quite popular and come with their unique sets of advantages and drawbacks. Ultimately, you should choose the one that better suits your specific business requirements and budget. In this guide, we’ll go into the specifics of each tool and give you side by side comparison, making it easier for you to pick one.
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