Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. That company would go on to be acquired by TaskRabbit, where he helped 3x core business volume as co-head of marketing. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

ProfitWell

JANUARY 2, 2020

Subscriptions are built on ongoing relationships with customers, so companies selling subscriptions need to understand how to monetize this relationship on a recurring basis. We’ll talk through the importance of audience targeting, the kinds of resources that are helpful, and the ways to differentiate between B2C and B2C sales.

B2C 52

B2C Subscription Payment Features Payments 52

ProfitWell

NOVEMBER 8, 2019

Scheduled payments, aka recurring billing. Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. Expansionary revenue.

Merchant Services 68

Merchant Services Payment Features SaaS Payments Payment Services 68

SaaStr

NOVEMBER 21, 2019

We’re a team of former investors and operators from the likes of Facebook, Deliveroo, and the Swedish payments company Klarna. If I look at where we’ve invested in companies, we’ve done a Series A where there’s no revenue and we’ve done a Series A where there’s mid-single digit recurrent revenue.

New CTO 176

New CTO Sales Hiring B2C CTO Hire 176

FastSpring

JUNE 19, 2019

Data is now fundamental to how people work & the most successful companies have intelligently integrated it into everyone’s daily workflow,” he said. Alibaba Executive Vice Chairman Joe Tsai said millions of small businesses are now using the platform. 50% of the world’s population is now using the Internet.

Payment Methods 104

Payment Methods Trends Payments Payment Services 104

FastSpring

APRIL 16, 2019

The best thing about a subscription program is the reliable revenue it generates. The worst thing about it is that a healthy chunk of that “reliable” revenue is actually pretty unreliable. Customer churn happens when an existing customer stops doing business with you. Yes, we’re talking about churn. What is churn? Probably not.

Payment Methods 96

Payment Methods Churn Subscription Payment Features 96

FastSpring

JANUARY 8, 2019

A type of performance-based marketing in which a business rewards partners (also known as affiliates) for each visitor or customer brought by the affiliate’s marketing efforts. The largest 3rd party ecommerce platform. They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost.

Payment Methods 84

Payment Methods Merchant Services Payment Services Outsourcing Services 84

OpenView Labs

JULY 2, 2020

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. B2B and B2C SaaS and Subscription Report. Don’t leave revenue on the table, drive growth by optimizing your pricing.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Navint

FEBRUARY 20, 2019

Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. Navint clients expect vendor-neutral recommendations and best practices in implementations and integrations.

Payments 53

Payments Technology Scale Revenue 53

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. As a result, we could not collect as many data points as we do for our SaaS napkin. Team ???????????

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

FastSpring

APRIL 1, 2021

Because the ultimate goal of using free trials for acquisition is to increase the number of paid users, your program’s success is based on looking at how often people upgrade from a free plan to a paid one. It is a concrete way to optimize customer acquisition. What does “Free Trial Conversion Rate” mean? Types of Free Trials.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

User Pilot

APRIL 18, 2024

Userpilot is a product onboarding platform that can help you with that. In addition to SEO, other popular lead acquisition methods include: Paid advertising (like Google AdWords). You can do it by embedding a testimonial or a list of known clients. Book the demo to find out more! So that users can find it. Email marketing.

Payment Methods 105

Payment Methods Marketing SaaS Payments Payments 105

User Pilot

AUGUST 30, 2021

Product analytics platforms provide crucial information that enables you to optimize your user experience and make informed decisions when it comes to what to develop/improve in your product. Product analytics can be utilized by any industry with a digital platform – in 2021, that's 99% of them. Integration with other tools.

Product Marketing 98

Product Marketing Payment Solutions SaaS Payments Software Review 98

OPEXEngine

AUGUST 17, 2021

If you fall into this camp or feel like your financial operations could use some help, we’ve found these best practices to work time and again for growing B2B SaaS businesses: Ditch the spreadsheets. When you move away from spreadsheets to a subscription management platform, make sure it is tailored for B2B SaaS. Use them.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

FastSpring

APRIL 4, 2024

Are you looking for a merchant of record that will partner with you to grow your business internationally? FastSpring provides an all-in-one payment platform for SaaS, software, video game, and other digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Scale 158

Scale Sales Payment Methods Merchant Services 158

ProfitWell

NOVEMBER 14, 2019

This knowledge makes it easy to predict revenue growth for the future and track how customers’ perception of value changes over time. When you see how the subscription-based economy helps both companies and customers, it’s easy to understand why this business model is continuing to gain traction across the board.

Payment Features 49

Payment Features Payments Subscription Trends 49

ProfitWell

MAY 21, 2020

How B2B and B2C companies can insulate themselves. For SaaS specifically, because most companies follow a recurring revenue model with long-term relationships, it's extremely difficult to acquire new customers. You may not acquire new customers and see an increase in revenue, but maintaining what you have is more important than ever.

Payment Features 68

Payment Features Subscription SaaS Payments Data 68

Baremetrics

MAY 13, 2021

If customers can’t find what they’re looking for on their own or get access to the assistance they need, they’ll take their business to one of your competitors. This model is most effective for lower price point and B2C SaaS products with a high volume of transactions rather than larger, more expensive products.

SaaS Payments 66

SaaS Payments Payment Services Payment Methods Strategy 66

ProfitWell

OCTOBER 16, 2019

Some companies report revenue churn, others only share customer or user churn numbers, and often there’s no distinction between whether churn numbers are annual or monthly. I mean, just take a look at all these different surveys: A 2018 KBCM Technology Group survey reported a median annual revenue churn rate of 13.2% Image via Recurly.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ProfitWell

DECEMBER 4, 2019

And with the field having undergone a couple of “ knockout expansion years ,” with more revenue pouring into SaaS than ever, it has never been a better time for a young SaaS company. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

User Pilot

APRIL 20, 2022

While the benchmark for freemium to premium conversion is reliant on the size of businesses you work with, the free trial conversion rate benchmark mostly depends on the type of trial involved, product complexity, and your users. With this technique, Customer Acquisition Costs may be on the high side, but conversion rates will increase.

SaaS Payments 98

SaaS Payments Payment Solutions SaaS Benchmarks 98

ProfitWell

APRIL 30, 2020

Now more than ever, given the COVID-19 pandemic, acquisition becomes harder and harder with each day. In this article I’ll explain why customer loyalty is more important than acquisition, some metrics you need to be tracking, and how to build customer loyalty in just a few steps. Customer loyalty: more important than acquisition?

SaaS Payments 52

SaaS Payments Payments Payment Methods Payment Services 52

ProfitWell

MARCH 12, 2020

But since there are so many to choose from—we’re talking Nuuly, Haverdash, Stitch Fix, the list goes on—RTR is looking to a new membership option to convince shoppers to get on board with its platform over others. In both B2B and B2C, as you increase the number of plans within a company, you actually see an increase in ARPU.

SaaS Payments 52

SaaS Payments Payment Services Payments Venture Capital 52

OPEXEngine

AUGUST 9, 2022

By benchmarking critical go-to-market KPIs, like the Magic Number – which measures how many new dollars of revenue growth are obtained getting from your sales and marketing investment compared to your competitors. One industrial company, for instance, makes account assignments in a cloud-based sales planning platform.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Allison Pickens. Amarachi Ogueji. Anika Zubair.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

SmartKarrot

AUGUST 10, 2021

It is especially true of SaaS products – where the value in an intangible implication that adoption could lead to better practices and revenue growth. It goes without saying you also need business insights, so your business analytics tools should be able to integrate business data to give you a complete picture.

Payment Methods 10

Payment Methods SaaS Payments Payments SaaS 10

Incredo

NOVEMBER 1, 2019

8 Smart tactics for your SaaS customer acquisition strategy. When you’re looking to generate significant revenue as a newbie in the SaaS market, your product prices shouldn’t go above $5000. In order for this model to work, both your product and your customer acquisition strategy need to be absolutely frictionless. SaaS Pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

User Pilot

MARCH 24, 2024

Here’s a user flow example depicting the user journey from login to successful credit card payment. For a B2C company like Spotify, they’ll need a music app user flow, an e-commerce payment flow, and so on. For new users, the flow details the registration process. User flow example. Miro’s flow chart templates.

Payment Solutions 105

Payment Solutions Payments Software Review SaaS Payments 105

User Pilot

JUNE 19, 2023

Education-related SaaS platforms come second with 7.5% Education-related SaaS platforms come second with a 7.5% Customer churn benchmarks SaaS churn rate varies greatly across businesses and industries, so in reality, there is no universal “average” churn rate. adoption rate. adoption rate. Churn rate by industry.

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98

Sales Hacker

DECEMBER 10, 2024

Martin Roth is the former CRO of Levelset, where he led the company from its first dollar in ARR to a $500 million acquisition by Procore in 2021. Highlights: (08:58) Building the first SaaS product and transitioning to recurring revenue. (14:58) 29:06) The importance of sales playbooks and codifying the sales process. (35:30)

Scale 115

Scale Sales Hiring Scaling CTO Coach 115

Sales Hacker

FEBRUARY 11, 2025

Jordan demonstrates how to use the FIND (Focus, Investigate, Narrate, Deploy) process for your go-to-market strategy and how to speed this up with OpenAI’s Deep Research AI tool. Jordan also shares the prompts and processes he uses when researching target accounts, messaging buyers, and driving revenue. com slash GTM.

ChatGPT 83

ChatGPT AI Payment Methods Payment Services 83