Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I wouldn’t say I have an exact metric, but-. Excited to be back emceeing.

CTO Coach 164

CTO Coach Sales Hiring Sales Recruiting CTO Hire 164

Panintelligence

JUNE 7, 2024

In this blog, we asked Panintelligence CEO Zandra Moore and CTO Ken Miller what they think are some of the most frequent mistakes in SaaS development and offer actionable insights to help you steer clear of them. Make sure the key stakeholders are involved in the definition of those metrics. Ken: measuring the wrong thing.

CTO Hire 98

CTO Hire SaaS Business Underperforming Technical Team 98

ProfitWell

FEBRUARY 4, 2020

MRR is the best way to start measuring revenue but as you grow, different metrics will come into play. They will help align teams and all the different metrics. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. You need a RevOps team or manager focused on revenue.

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CTO Hire Sales Hiring New CTO CTO 98

OpenView Labs

JULY 2, 2020

Time and time again SaaS companies are promising customers that they will save hundreds of thousands of dollars, but their pricing strategies are only capturing a tiny fraction of that savings. The Value Metric: Optimize Your Pricing Strategy for High Growth. There are Only 3 Pricing Strategies for Your Startup.

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Pricing SaaS Payments Payments SaaS 135

OPEXEngine

FEBRUARY 13, 2020

The siloed management structure paralleled the key components of Operating Expense, making it easy to report backward-looking Income Statement expenses and recognized revenues, but not cross-functional customer and product lifecycle metrics, critical to managing a SaaS company. Chief Product Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

Baremetrics

DECEMBER 7, 2023

The main benefits of categorizing your SaaS company’s expenses are more accurate metrics and forecasts, and getting a better understanding of your company’s overall spending. While not a GAAP-metric, it’s widely adopted and understood (examples here , here and here ). This is a v2.0 Don’t forget the payroll’s subaccounts).

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

ProfitWell

JANUARY 2, 2020

Because the contracts are typically much higher in these sales agreements, B2B subscriptions often require a much longer sales process before your customer will consider making a purchase. Traditional sales teams live mainly on the acquisition stage in the cycle. Contract length. B2C contract length. B2B contract length.

B2C 52

B2C Payment Features Subscription Payments 52

ChurnZero

DECEMBER 9, 2022

More and more people are hiring leaders, not for past experience, but for capability and capacity. They have a core philosophy that you cannot have a successful high-growth software company if your core metrics around Customer Success are not strong, including NPS. We hire a third-party firm. They give us NPS goals.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. Economics and Acquisition ?? Economics and Acquisition ?? Market Characteristics ??

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Mucker Capital

APRIL 6, 2023

Obviously if you target enterprise customers, you usually have a very large ACV (Annual Contract Value) and the product usually is complex. We talk about using the product complexity, your target customer size, your contract value, and whether there's individual use case–those four things--to help you decide if PLG is a fit.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Outseta

NOVEMBER 19, 2019

The challenge in each case is the same—the company is hiring you at a lower level of commitment than a full-time hire, usually with the expectation that they will see some ROI relatively quickly. Full-time Head of Marketing I’ve been hired to lead marketing teams at four companies in a full-time capacity now.

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Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

SaaStr

MAY 27, 2024

Public valuations are still at a fraction of their 2021 peaks, but seed rounds are more expensive than ever. He says that there are three main reasons for this: The cost of customer acquisition has gone up. The Qualities of Great CTOs (00:15:54) To identify great CTOs, it may take interviewing 20 candidates.

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CTO Hire Development Team Review Software Review Technical Review 297

SmartKarrot

FEBRUARY 16, 2022

She is active on LinkedIn, where she helps SaaS companies optimize their customer acquisition, demand generation, product positioning , and growth plans. You can follow Ben to manage your SaaS startup finances and calculate growth metrics accurately. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot.

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VP of Engineering Scale SaaS Venture Capital 10

SaaStr

DECEMBER 3, 2020

As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader. When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire?

Scale 252

Scale Sales Hiring Sales Recruiting Sales 252

SaaStr

JANUARY 10, 2020

Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. What were the core mistakes that he made with RJ Metrics? How does Bob think about when is the right time to hire a Head of Partnerships? Loving our podcast content?

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Sales Hiring Outsourcing Services Scale CTO Hire 162

OnStartups

JULY 7, 2021

And I think part of it's because you've been in the game for a while and you're incredibly successful. Is your title CTO? Dharmesh: Yes, CTO. How do you have time to have your hands in all this different stuff? HubSpot has not done a lot of acquisitions in the past. We can switch off The Hustle acquisition.

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Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

And I think part of it's because you've been in the game for a while and you're incredibly successful. Is your title CTO? Dharmesh: Yes, CTO. How do you have time to have your hands in all this different stuff? HubSpot has not done a lot of acquisitions in the past. We can switch off The Hustle acquisition.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

Sales Hacker

MARCH 11, 2025

Why executive compensation should align with key business metrics for better team alignment. 15:53 Driving alignment through northstar metrics and incentives. Pursuit helps companies hire elite go-to-market talent on a non-retainer basis. Driving alignment through northstar metrics and incentives.

Scale 83

Scale Technical Advisors Sales Hiring Technical Review 83

SaaStr

MARCH 30, 2025

Co-founders Dharmesh Shah (CTO) and Brian Halligan (Chairperson) shared at SaaStr Annual the unfiltered truth on building an SMB powerhouse, pivoting to product-led growth, and why the “M” segment is SaaS gold. It took 12 years to fix these metrics. Eventually shift from sales-led to product-led.

Scale 200

Scale SMB Sales Hiring Scaling 200

Sales Hacker

DECEMBER 10, 2024

Martin Roth is the former CRO of Levelset, where he led the company from its first dollar in ARR to a $500 million acquisition by Procore in 2021. I feel like from selling flip-flops to half a billion dollar acquisition by Procore feels like a pretty damn good title for this episode. Let’s go hire somebody. I love it.

Scale 116

Scale Sales Hiring Scaling CTO Coach 116

Sales Hacker

FEBRUARY 4, 2025

You are the customer service representative for our CRO, our CTO. It’s like, there’s a metrics they share us and the metrics they create. What go to market creates for metrics. What kind of metric is that? Uh, and we’re going through a hiring cycle for a new associate right now.

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Sales Recruiting Scale Finance Underperforming Technical Team 89