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Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. This presents businesses with an opportunity to enhance their search functionalities for both internal and external users.
From creating instant emails to summarizing customer accounts in seconds, AI is a dream tool for CSMs. ChurnZero’s You Mon Tsang says that while AI’s speed and “wow” factor are impressive, its real value in SaaS comes from applying it to existing workflows to solve ambitious challenges. I need to raise the NPS score of my SaaS company.
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