Intercom, Inc.

JULY 15, 2021

Being responsible for the design of AI services used by millions of people is a huge responsibility, and Arin is deeply aware of that. According to him, good design doesn’t need to sacrifice transparency, and imperceptible AI isn’t ethical AI. For Arin, explainability is a key element when it comes to ethical AI.

AI Search 245

AI Search AI Scale Artificial Intelligence 245

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. SVB collapsed, market multiples are down, yet the IPO window is re-opening, and we have a platform shift to AI that’s exciting everybody. What does this mean for Cloud companies?

Cloud 312

Cloud Payments Software Review Payment Solutions 312

Tom Tunguz

NOVEMBER 12, 2023

Recently, I was on the HR Heretics podcast and we talked about the increasing efficiency of software companies (in addition to other topics including the implications of AI for executives, how to diligence a candidate, & what board members expect of their people leaders). Compare that to the benchmarks in 2013!

Software Review 331

Software Review Trends Revenue Software 331

Tom Tunguz

JANUARY 28, 2025

AI follows the same pattern & it’s accelerating. The first birds of AI soared with sheer scalemassive datasets and vast transformer architectures. Heres a rough timeline of how AI evolution has compressed in just the last two years: GPT-4 set a new performance benchmark in ELO, an overall AI benchmark.

AI 130

AI Benchmarks Innovation Trends 130

Clouded Judgement

JUNE 19, 2024

Through these interactions, I’ve built up mental benchmarks for metrics on which I place extra emphasis. I’ve looked at thousands of private companies, and over time have come up with benchmarks for best-in-class, good, and subpar net revenue retention. net retention and CAC payback).

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

Unbounce

APRIL 15, 2021

That’s where industry benchmarks come in—and that’s why we’re thrilled to bring you a fresh (and free) Conversion Benchmark Report for 2021. Introducing the 2021 Conversion Benchmark Report. We found this reduces the impact of outliers (like pages that convert five times better than the rest) on the final benchmarks.

Benchmarks 145

Benchmarks Artificial Intelligence Machine Learning AI Search 145

SaaStr

MARCH 12, 2025

So at SaaStr Annual, Dave Kellogg did a great deep dive on “5 Things Every B2B CEO Needs to Know about Marketing” In the Age of AI it’s even more true today, so I wanted to update our SaaStr take-aways from the deep dive.

Sales Hiring 208

Sales Hiring Marketing Technical Review Underperforming Technical Team 208

User Pilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024.

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105

Tom Tunguz

JULY 21, 2024

Here’s a recent evaluation table for Codestral, Mistral’s open-source code generation AI. All of these benchmarks are machine-generated : HumanEval & HumanEvalFIM are not human testers - but open-source projects that evaluate AI code. Or a marketing AI needs to be culturally sensitive to a particular region?

Sales 212

Sales Artificial Intelligence Machine Learning Generative AI 212

SaaStr

AUGUST 26, 2024

With so much change in SaaS, Cloud, and AI the past few years, it’s albeit become much harder to predict so many things — including how events will go. The 10th Annual!! Sep 10-12 in SF Bay Area, once again across our 40+ acre indoor-outdoor campus at the San Mateo County Events Center.

Benchmarks 300

Benchmarks Finance Business Model Forecasting 300

Sales Hacker

NOVEMBER 29, 2024

Feeling that AI FOMO? That’s why HG Insights created The Next Generation of Sales AI report — to calm the FOMO and help you bring AI to your GTM teams. It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. Plus, an analysis of the top 75 trending sales AI tools.

Investment 113

Investment Technical Review Development Team Review Scale 113

User Pilot

JULY 14, 2024

That’s one of the questions about user activation rates that we explore in our Product Metrics Benchmark Report 2024. Companies analyzed in the Product Metrics Benchmark Report by industry. The average activation rate across the companies we studied for our SaaS Product Metrics Benchmark Report was 37.5. Book the demo!

Benchmarks 105

Benchmarks Scale Onboarding Metrics 105

FastSpring

APRIL 26, 2022

In part one, we cover benchmarks and common churn formulas. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part I: SaaS Churn Benchmarks. When we set churn benchmarks for SaaS companies, there’s so much to consider.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

User Pilot

JULY 18, 2024

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. But how does your business fare against these product metrics benchmarks? Let’s explore our product metrics benchmark and learn: What NPS is and why it’s important for SaaS businesses. You can download our product metrics benchmarks here.

Benchmarks 105

Benchmarks Healthcare Technical Review Scale 105

User Pilot

JUNE 11, 2024

That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users.

Benchmarks 102

Benchmarks Product Marketing Metrics Marketing 102

SaaStr

FEBRUARY 14, 2024

Team Size Compared to Benchmarks If your CSM owns a million-dollar book of business or if you’re a $500M business, you should have 500 CSMs. And that’s where AI comes in. If You Haven’t Embraced AI, You’re Falling Behind Organizations are being asked to become more efficient and to do that, they’re looking to AI.

Customer Success 305

Customer Success Sales Hiring Scale Headcount 305

User Pilot

JULY 18, 2024

MarTech companies had the lowest onboarding c completion rates of all the industries we studied for our SaaS Product Metrics Benchmark Report. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Martech Success Metrics Benchmark: Customer activation rate. Martech Success Metrics Benchmark: Time-to-value.

Benchmarks 102

Benchmarks Metrics Onboarding Retention 102

Andreessen Horowitz

SEPTEMBER 13, 2023

It’s been 9 months since ChatGPT was released and 7 months since it became the fastest consumer application to reach 100 million monthly active users , ushering in a new era of generative AI. But other than ChatGPT, how are consumers interacting with generative AI (GenAI) products? Who might be the next “big winner”?

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Buffer Resources

AUGUST 14, 2024

Buffer's AI Assistant is available on all plans, including free, and there's no limit on how many ideas or posts you can create. Hootsuite's OwlyWriterAI is also available on all paid plans, but there is a limit to how much you can use it.

Social Media 111

Social Media Management AI Pricing 111

Buffer Resources

SEPTEMBER 25, 2023

Ogilvy's Creative Director, David Raichman, called AI “ a force multiplier for creative expression,” and I couldn’t agree more. It is at these times AI steps in, rescuing me from the creative rut. AI content creation tools can help you here, especially when saving time in social media post creation.

Social Media 131

Social Media AI Search AI Artificial Intelligence 131

User Pilot

JUNE 27, 2024

Learn more about industry benchmarks in our latest SaaS Product Metrics Report. Activation rate benchmarks for various industries in 2024 range from 54.8% for AI & Machine Learning to 5% for FinTech & Insurance. User activation rate benchmarks in 2024. User activation rate benchmarks per industry.

Benchmarks 105

Benchmarks SaaS Social Media Onboarding 105

Unbounce

MAY 29, 2020

” That’s where industry benchmarks come in—and that’s why we’re thrilled to bring you a fresh (and free) new version of our Conversion Benchmark Report. . Benchmarks can energize your digital marketing strategy in three big ways: They’re a form of competitive intelligence. Introducing the 2020 Conversion Benchmark Report.

AI 145

AI Artificial Intelligence Machine Learning Benchmarks 145

Buffer Resources

OCTOBER 2, 2024

Here’s a list of the seven best competitor analysis tools to help you get detailed data on your rivals, analyze trends they use, and get a wholesome picture of competitor performance — benchmarked against yours. RivalIQ has the best use case for social media agencies that need to provide benchmarking reports to their clients.

Social Media 115

Social Media AI Search Benchmarks Software Review 115

Andreessen Horowitz

MARCH 21, 2024

Generative AI took the consumer landscape by storm in 2023, reaching over a billion dollars of consumer spend 1 in record time. Over the past couple months, we’ve spoken with dozens of Fortune 500 and top enterprise leaders , 2 and surveyed 70 more, to understand how they’re using, buying, and budgeting for generative AI.

Generative AI 145

Generative AI Enterprise AI Artificial Intelligence 145

User Pilot

JULY 21, 2024

These are the key questions we explore in the article based on our recent Product Metrics Benchmark Report 2024 which investigates company performance in 6 different metrics across 7+ industries. Companies analyzed in the SaaS Product Metrics Benchmark Report 2024 by industry. Check out our Product Metrics Benchmark Report 2024.

Benchmarks 105

Benchmarks Onboarding Healthcare Metrics 105

Andreessen Horowitz

SEPTEMBER 25, 2023

And the broad impact of this wave of AI is already creating the sort of massive value we’ve seen with other platform shifts, like the internet, mobile, cloud. AI today 1. But there will be more breakthroughs because now all the AI scientists in the world are working on making the stuff better. Noam Shazeer, Character.AI

Artificial Intelligence 139

Artificial Intelligence AI Scale ChatGPT 139

Unbounce

AUGUST 31, 2021

An AI copywriting tool able to generate content at the push of a button? With AI, meet your new copywriting assistant that takes care of tedious writing tasks so that you can focus on what really matters: getting campaigns to convert. Yeah, an AI copywriter can help with that. What is AI Copywriting?

Artificial Intelligence 145

Artificial Intelligence AI Search AI CTO 145

Tom Tunguz

AUGUST 26, 2023

Klaviyo is a customer data platform company which ingests marketing data & empowers their customers to automate their marketing with data & AI. It’s a marvel of business with strong growth, great efficiency & the potential to reignite interest in SaaS IPOs.

Benchmarks 188

Benchmarks Venture Capital Marketing SMB 188

User Pilot

JULY 21, 2024

According to our benchmark, the average month-1 retention rate in SaaS companies is 46.9%. Let’s explore our product metrics benchmark and learn: The definition of month-1 retention rate and why it matters. Check our product metrics benchmark report. AI & ML : 53.6% Strategies to improve your month-1 retention rate.

Benchmarks 105

Benchmarks Retention Healthcare Scale 105

Andreessen Horowitz

SEPTEMBER 25, 2023

This conversation is part of our AI Revolution series, which features some of the most impactful builders in the field of AI discussing and debating where we are, where we’re going, and the big open questions in AI. Find more content from our AI Revolution series on www.a16z.com/AIRevolution. Ali: Enterprises move slow.

Enterprise 110

Enterprise AI Artificial Intelligence Generative AI 110

Tom Tunguz

AUGUST 26, 2023

Klayviyo is a customer data platform company which ingests marketing data & empowers their customers to automate their marketing with data & AI. It’s a marvel of business with strong growth, great efficiency & the potential to reignite interest in SaaS IPOs.

Benchmarks 184

Benchmarks Venture Capital Marketing SMB 184

Unbounce

MAY 19, 2021

That’s why we’re acquiring Snazzy AI , an AI content generator that takes the pain out of copywriting to help you create those optimized marketing campaigns way faster. Why Snazzy AI Is a Perfect Fit for Unbounce. And we started to pursue partnerships that would let us get powerful AI into the hands of small businesses faster.

AI 136

AI Artificial Intelligence Machine Learning Benchmarks 136

Unbounce

SEPTEMBER 15, 2020

Smart Traffic is a new Unbounce tool that uses the power of AI and machine learning to get you more conversions. Here’s what I learned after taking Smart Traffic for a test drive myself… Shifting Your Mindset to Optimize with AI. But AI is all around us and it’s already changing the way we do marketing.

AI 145

AI Artificial Intelligence Machine Learning Underperforming Technical Team 145

The Angel VC

JANUARY 10, 2017

The ability to gather large amounts of data from the entire user base, and use that data along with AI/ML to make your software smarter, is one of the big themes at the moment. For what it's worth, I know AI and Machine Learning are a hyped topic but I think the hype is justified.

SaaS 262

SaaS Marketplace as a Service Artificial Intelligence Machine Learning 262

Tom Tunguz

MARCH 24, 2024

Technology hadn’t reached the level of sophistication we have attained today where AI is 90% as capable as a high-school student, the MMLU benchmark for AI is precisely this. Copilots, like Github’s, complete their humans’ sentences in code, an AI pair programmer.

Software Engineering 186

Software Engineering AI Benchmarks Startup 186

Sales Hacker

NOVEMBER 8, 2024

Here’s how to drive early value effectively: In-product value Measure TTV : Set a quantifiable benchmark for how long it should take a new user to reach their first “aha moment.” GTM 120: Avoid the AI Sales Skills Atrophy Trap with Peter Kazanjy Pete Kazanjy is a serial founder, and seasoned early stage Saas executive, advisor, and investor.

Scale 113

Scale Sales Recruiting Sales Hiring AI Search 113

Unbounce

AUGUST 13, 2020

You might not have the same resources as those bigger, enterprise companies you’re competing with—but you do have access to AI and machine learning tools that can help you deliver higher-converting campaigns with fewer resources. For more testing ideas, check out how to create landing page variants and optimize with AI.

Consulting 145

Consulting AI Artificial Intelligence Machine Learning 145