SaaStr

OCTOBER 20, 2022

Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and assemble solutions to any business challenge. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

Scale 202

Scale compliance Healthcare Education 202

SaaStr

AUGUST 9, 2024

In this AI moment we’re in, there are still many moments in scaling a company where intuition still matters. This was around 2017, and CS became simpler and focused on post-sales, retention, and reduced churn. During the IPO process, they had to look at things related to audit and compliance. This isn’t new.

Scale 296

Scale Sales Hiring Scaling Startup 296

User Pilot

OCTOBER 20, 2024

Increases customer retention : It creates a sense of accomplishment and connection to the product, significantly enhancing customer loyalty. Attention Insight — an AI tool for heatmap analysis — encountered a roadblock with user activation during its free trial, where only 47% of users completed a heat map analysis.

Onboarding 102

Onboarding Engagement Software Review Retention 102

Blulogix

MARCH 12, 2025

Schedule a Demo Today Why Businesses Are Moving to Usage-Based Billing Better Customer Alignment Customers only pay for what they use, improving satisfaction and retention. How to Implement Usage-Based Pricing Successfully Leverage AI & Data Analytics for real-time consumption tracking.

Payment Features 59

Payment Features AI Search B2B AI 59

BetterCloud

FEBRUARY 3, 2025

Top 5 SaaS governance best practices As you build your SaaS governance framework, youll want to consider the following best practices to not only streamline operations, but to also cultivate a culture of compliance and unlock greater value from your SaaS investments. Security: Security posture, compliance risks, and potential vulnerabilities.

Government 52

Government Technical Review Systems Review Software Review 52

Clouded Judgement

NOVEMBER 10, 2023

When I think about the monetization of AI (and which “layers” monetize first) I’ve always thought it would follow the below order, with each layer lagging the one that comes before it. Model providers (OpenAI, Anthropic, etc as companies start building out AI). 2024 will be the year of AI applications!

Cloud 190

Cloud Artificial Intelligence GCP(Google Cloud Platform) AI 190

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Customer Success 98

Customer Success AI ChatGPT Management 98

SaaStr

MARCH 28, 2025

Regulatory compliance can be a moat, not just overhead Spending five years securing money transmitter licenses across 50 states created a significant barrier to entry that competitors can’t easily replicate. The compliance risk is significant,” Ren says. SMB customers. Founded in 2006, Bill.com has grown to: $1.4

SMB 130

SMB Payments Payment Services SaaS Payments 130

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. At SubscriptionFlow, we take care of all your billing scenarios, with AI-driven mechanisms.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Talk to sales What is a Payment Processing System?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

ChurnZero

MARCH 24, 2025

Whether this discrepancy points to budget cuts or misaligned strategies, its critical for a CS team to have the right technology for managing customers and building revenue through retention and expansion. 5: Youre not taking advantage of AI yet. Its a common refrain now: integrate AI to make things easier, save time, do more.

Technology 52

Technology Customer Success Scale ChatGPT 52

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85

User Pilot

APRIL 2, 2025

Protect customer data with the highest compliance standards Every data point you collect represents actual people, so safeguarding it is a must. Onboard users, make announcements, and boost retention with mobile-first UI patterns. Thus, you have a single platform that addresses everything you need, from onboarding to retention.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

User Pilot

MARCH 9, 2025

Ensure legal compliance: Obtain security certifications, like SOC2 Type II, and ensure industry-relevant compliance, such as with GDPR or HIPAA, all of which Userpilot’s security standards provide. Try AI assistance to get tips for creating and improving your surveys. Retention: Churn rate, customer lifetime value.

SaaS 83

SaaS Social Media Interviewing Scale 83

Valuize Consulting

NOVEMBER 19, 2024

This technology is elevating B2B relationships, enabling companies to build lasting, profitable partnerships with a focus on both retention and expansion. Tools like Gong and Gainsight’s Starcase AI are using conversational intelligence to raise flags based on keywords and sentiment from everyday client interactions.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

How To Buy Saas

JULY 31, 2024

In today’s rapidly evolving digital landscape, artificial intelligence (AI) and financial technology (Fintech) intersection has become increasingly significant. Incorporating AI in Fintech is pivotal for businesses aiming to stay competitive in an era where data-driven insights and personalized experiences are paramount.

Artificial Intelligence 52

Artificial Intelligence AI Development Business 52

User Pilot

SEPTEMBER 2, 2024

Their month 1 retention rate (34.5%) and NPS (25.6) 1 Month Retention Rate. That’s considerably lower than the overall average (37.5%) and a long way behind the AI & ML companies (54.8%). Yoel Eilat , a growth and product consultant, recommends analyzing feature usage and correlations with user retention.

Healthcare 105

Healthcare Benchmarks Metrics Onboarding 105

Blulogix

DECEMBER 31, 2024

Enhance Retention: Customers are more likely to stay with a service that adapts to their changing needs over time. Technological Advancements: AI and machine learning are enabling more precise usage tracking and predictive analytics.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

User Pilot

AUGUST 27, 2024

Personalization : Personalizing the user journey increases customer satisfaction , retention, and revenue—it’s no longer optional. AI adoption : Despite mixed trust in AI, its adoption is growing as companies leverage it to increase productivity and improve their offerings. Userpilot ’s AI writing assistant.

Trends 104

Trends Technical Review Software Review Social Media 104

Payrix

DECEMBER 10, 2024

It will be important for software companies to look for software payments partners who can implement effective fraud monitoring and security technology, protocols, and ongoing support to ensure data is secure and ongoing PCI compliance is maintained. compliance to let this be your reminder to do so.

Payment Services 100

Payment Services Merchant Services Payments Payment Solutions 100

User Pilot

MARCH 24, 2025

A person who has 5+ years of experience managing mobile products, ideally in AI-powered or field service solutions. A professional with a strong grasp of app performance, security, compliance, and platform guidelines. A job seeker who is unfamiliar with AI/ML applications in operational settings.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Full Session

DECEMBER 23, 2024

In this article, we will help you find the best Mouseflow alternative that can help you dig deeper into user behavior, satisfaction, and retention. We protect your users’ privacy through GDPR, CCPA, and PCI compliance. AI-powered insights: Automatically analyze open-ended responses using natural language processing.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

Neil Patel

OCTOBER 7, 2020

This includes things like labor cost management, employee retention, fatigue management, compliance, and more. The Pro version is designed for high compliance industries like corrections, oil and gas, and petrochemical. Shiftboard actually has two different scheduling tools—SchedulePro and ScheduleFlex. Best of all?

Software Review 145

Software Review Software Systems Review Sales Recruiting 145

User Pilot

FEBRUARY 29, 2024

Tableau is a business intelligence platform that offers data visualization and AI capabilities. InMoment is an AI-driven customer experience platform best suited for analyzing feedback. Retention tables. Userpilot features retention tables to help monitor retention rates for your users. AI analytics.

Artificial Intelligence 105

Artificial Intelligence Social Media Software Review AI Search 105

User Pilot

MAY 9, 2024

TL;DR Amplitude Analytics is a product analytics platform best known for its superb event-tracking and digital analytics capabilities used in conversion optimization and customer retention. Heap is a digital analytics platform with tools that facilitate digital experiences, user journeys, conversions, feedback, retention, and other tools.

Payment Services 105

Payment Services Payments Payment Solutions SaaS Payments 105

User Pilot

AUGUST 22, 2024

Effective client onboarding sets the tone for relationships , ensures regulatory compliance, improves efficiency through digitization, and can serve as a key product differentiator. Moreover, effective onboarding helps companies meet compliance requirements, like Anti-Money Laundering (AML) checks. User segmentation.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

Blulogix

FEBRUARY 27, 2024

Regulatory Landscapes: Navigating the legal aspects of subscription billing and monetization, the whitepaper offers insights into ensuring compliance across different jurisdictions while maintaining agility in business practices. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Machine Learning Artificial Intelligence Blockchain 97

Panintelligence

JUNE 19, 2024

In today's rapidly evolving financial landscape , the integration of Artificial Intelligence (AI) has become a game-changer for the Fintech industry. AI is revolutionizing how financial institutions operate, making them more efficient, secure, and customer-centric. AI adapts to emerging fraud tactics.

Artificial Intelligence 52

Artificial Intelligence AI Systems Review Technical Review 52

User Pilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. InMoment is the best AI-based user feedback analytics software. Retention tables. The retention table tool allows teams to analyze retention over time.

Social Media 105

Social Media AI Retention Pricing 105

User Pilot

AUGUST 23, 2024

A step-by-step digital onboarding process in banking : Select customer onboarding software with engagement features, analytics, automation, integrations , and compliance certifications. This directly impacts customer satisfaction, loyalty, retention , and, consequently, customer lifetime value. Let’s explore two main ones.

Banking 105

Banking Onboarding compliance Scale 105

Sales Hacker

APRIL 1, 2025

Why retention isn’t just a CS metricand how to build a sales team that cares about it. The revenue leader needs to have an overwhelming amount of focus on retention. Rudimentary AI to, to then be able to extend it extensibility that you can bring to other apps. It was, it’s the tip of the spear.

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

User Pilot

AUGUST 27, 2024

FullStory : FullStory offers more detailed session replays and AI-built predictive analytics , making it a strong choice for companies focused on AI-driven insights. Just like LogRocket, Userpilot also features reports to analyze funnels , paths, trends, and retention analysis. Marker.io : Use Marker.io G2 rating : 4.5/5

AI 105

AI Enterprise Pricing Engagement 105

User Pilot

MAY 8, 2024

In-app messaging tools are powerful communication channels that improve app retention and enhance brand loyalty. MoEngage – the best AI-powered in-app messaging solution. AI writing assistant : With Userpilot’s AI writing assistant , teams can enhance and personalize the in-app messages to boost engagement.

Engagement 105

Engagement AI Search Software Review AI 105

How To Buy Saas

FEBRUARY 25, 2025

Einstein AI adds predictive automation (lead scoring, etc.). Increasing AI assistance for content and timing. AI & ML Features Einstein AI offers lead scoring, opportunity insights, forecast predictions, and now Einstein GPT for generative AI (e.g., auto-generated emails, AI chatbots in service).

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

JULY 29, 2024

Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Salesforce is an AI-powered customer platform uniting marketing, sales, and service in a single app. Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences.

Customer Success 105

Customer Success Software Management SaaS 105

User Pilot

MARCH 7, 2024

Amplitude is the best product insights tool with AI-based event analytics. Retention tables. Userpilot lets you conduct retention analysis. Create retention tables to track your users’ retention rates based on cohorts. A retention table in Userpilot. AI analytics. Analytics dashboards.

Social Media 105

Social Media AI Search Mobile AI 105

User Pilot

FEBRUARY 28, 2024

However, you'll need to upload language CSVs manually since Pendo doesn't have AI localization. Pendo's analytics are divided into paths, funnels, and retention — with the lattermost being able to track cohort churn over time. AI-assisted user guides. Use AI to refine your copy. Retention cohort tables.

Software Review 105

Software Review Engagement Technical Review AI 105