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Four beliefs shaping our vision for customer support

Intercom, Inc.

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% 44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement”. Support teams are still reactive, not proactive.

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9 Best Onboarding Platforms for SaaS Companies

User Pilot

Known for its code-free onboarding flow creation, Appcues enables personalized in-app experiences focusing on user engagement and retention. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required How can onboarding software improve the customer onboarding process?

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4/29: the ugly side of growth

ProfitWell

By sending tips and tricks for using your software, not only will you avoid customer frustration, but you can learn more about how folks use your product. Drip campaigns are also great for re-engaging leads. LiveChat suggests using snov.io, reply.io, or woodpecker.co to get your first drip campaign dropping. Up top, SalesLoft.

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