SaaStr

FEBRUARY 6, 2025

Thread AI’s founder and Palantir alum Maya Gonimah has cracked the code on enterprise AI implementation through their strategic partnership with Google Cloud. Here’s the AI playbook that’s actually working in production today. Trying to create entirely new AI-centric workflows.

AI 166

AI Cloud Enterprise Technical Review 166

Tom Tunguz

JUNE 4, 2025

1 Over the weekend, I decided to migrate this workflow to use AI tools, & the process taught me something important about how we’re actually integrating AI into our work. Tools are small programs that expand AI capabilities. Deterministic workflows with AI components represent my current setup.

AI Search 153

AI Search AI Systems Review Software Review 153

SaaStr

JANUARY 26, 2025

The KPI Alignment System Have customers email explicit performance expectations Build custom reporting dashboards Weekly cross-team optimization meetings Formal performance reviews 2. Weaponize Customer Success Align on specific metrics Build education systems Create community Drive organic growth 3. Black Friday playbook) 3.

Technical Review 252

Technical Review Payment Solutions Scale Payment Services 252

Clouded Judgement

FEBRUARY 7, 2025

Subscribe now “Grouping + AI” for Triage One area I’m quite excited to see AI revolutionize is “grouping + triage” workflows. Many of them AI based. Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Perfect for a LLM!

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

SaaStr

NOVEMBER 8, 2024

CRO Confidential podcast host Sam Blond chats with the CEO and co-founder of Clay, Kareem Amin, about two major topics: The evolution of Go-To-Market systems: where we are today with the incorporation of AI, and where we’re headed. They’ve achieved this due to the systems they’ve set up and the profiles they’ve hired for.

AI Search 271

AI Search Sales Hiring AI Systems Review 271

TechEmpower SaaS

MARCH 4, 2024

Generative AI is revolutionizing how corporations operate by enhancing efficiency and innovation across various functions. Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

MARCH 18, 2025

Joselyn Goldfein , Managing Director at Zeta Venture Partners, which invests in AI and data infrastructure-focused startups from inception through seed stage And see everyone at 2025 SaaStr Annual, May 13-15 in SF Bay!! What VCs Are Funding in AI Today The AI funding landscape has evolved rapidly in 2023-2024.

Technical Review 166

Technical Review Artificial Intelligence AI Marketplace as a Service 166

SaaStr

JANUARY 3, 2025

If you missed part 1 of this interview, you can catch up on their conversation about the current state of SaaS, evolving board meeting formats, and how AI is reshaping the industry. They implemented a panel-style interview process and a scoring system of 1-4, with 4 being the highest. ’ It’s a bet.”

Sales Hiring 281

Sales Hiring Scale Systems Review Interviewing 281

SaaStr

APRIL 4, 2025

So we’ll have ~20 of the latest AI start-ups from YCombinator at a special YC Demo Pod area at 2025 SaaStr Annual! Come meet them (and also watch 100+ present live at our first AI Demo Stage ) at 2025 SaaStr Annual, May 13-15 in SF Bay!! 3) Generate high-quality training data that continuously improves AI performance.

AI Search 160

AI Search AI Startup Scale 160

Payrix

DECEMBER 18, 2024

Takeaway #3: The omnichannel experience Despite the focus on eCommerce and online payment innovations, 2024 saw a renewed interest in modernizing card-present payment systems. I mean, you know, based on the customer type, some of them just, they’re doing some due diligence. There is a lot of material out there.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

SaaStr

APRIL 9, 2025

So who will benefit the most from AI in B2B? Or … the established leaders, who can add AI onto their apps and not just expose vastly more functionality, but leverage all that existing customer data, to create something brand new and fresh? How is The of AI changing it? 30% of All Customer Expansions Involved AI Products.

Outsourcing Services 269

Outsourcing Services Scale Systems Review AI 269

Clouded Judgement

JUNE 6, 2025

This “misuse of ARR” trend has accelerated in the age of AI, as business models have evolved (into more usage/success-based vs. seat-based), and everyone is tinkering with new AI products. It’s hard to know which AI features will become consumer staples, so you try a lot and stick with what works.

Cloud 144

Cloud Technical Review Software Review Technical Advisors 144

How To Buy Saas

JUNE 18, 2025

The global AI race is heating up as nations race to develop full-stack AI systems – integrated pipelines from data and hardware to models and applications. AI is already everywhere: in 2024, 78% of organizations reported using AI ( up from 55% in 2023 ). billion into AI in 2024 (about 12× China’s $9.3B).

AI 69

AI Scale Technical Review Software Review 69

Tom Tunguz

AUGUST 4, 2024

Call it AI agents or agentic systems. There’s a brewing idea that AI will complete human labor especially in white-collar work. Toil is repetitive work : reviewing alerts, triaging leads, data entry. Call it Service-as-a-Software. What attributes of a market make it attractive to pursue?

AI 203

AI Software Review Marketing Systems Review 203

SaaStr

MARCH 1, 2024

Generative AI is a platform shift where models can take inputs such as text, image, audio, video, and code and generate new content into any of the modalities mentioned. The Pace of AI is Increasing Dramatically Something ground-shifting has been happening over the last five years — the pace of innovation. Now, it’s 100+ times.

Generative AI 289

Generative AI Outsourcing Services AI Software Review 289

SaaStr

JUNE 22, 2025

They go broader, and it encompasses many slower growing start-ups. A nd it excludes many AI high-fliers. This isn’t your typical “here’s what public companies are doing” report – this is real data from real private companies dealing with real challenges in 2025.

B2B 173

B2B Data Scale Startup 173

SaaStr

MARCH 12, 2025

So at SaaStr Annual, Dave Kellogg did a great deep dive on “5 Things Every B2B CEO Needs to Know about Marketing” In the Age of AI it’s even more true today, so I wanted to update our SaaStr take-aways from the deep dive. You assembled a talented team, built an amazing product, and established a growing SaaS business.

Sales Hiring 186

Sales Hiring Marketing Technical Review Underperforming Technical Team 186

Tom Tunguz

APRIL 24, 2024

The security operations center (SOC) reviews these alerts. Fewer than 10% of alerts are ever reviewed. Dropzone provides AI SOC analysts that never sleep. Leveraging the power of LLMs, Dropzone’s analysts collect alerts, fetch relevant information from other systems, and then triage alerts.

AI 199

AI Systems Review Innovation Enterprise 199

TechEmpower SaaS

JULY 24, 2023

Can you provide specific examples of different types of customers, what they need, and what the system will do for them? What’s the state of those systems? If so, will you also have your own account system? Artificial Intelligence Does your application leverage AI in any way? Who are the customers? in place?

Innovation 780

Innovation Development CTO Hire Technical Review 780

Stax

MARCH 18, 2025

To address evolving customer demands and accept electronic payments, you need a payment processing system. A good system plays a vital role in managing cash flow, alleviating fraud risk, and enhancing customer satisfaction. This article dives into what a payment processing system is, how it works, and its benefits.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

How To Buy Saas

MAY 21, 2025

In the fast-paced hiring landscape of 2025, an Applicant Tracking System (ATS) has become an essential tool for companies of all sizes and sectors. Importantly, ATS platforms have evolved with AI-driven features , diversity and bias reduction tools , and deep analytics to meet todays hiring challenges.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Stax

JANUARY 23, 2025

Key steps include application review, risk assessment, credit checks, and compliance verification. This process involves reviewing the businesss structure, financial health, industry type, and compliance with regulations. Learn More What is Merchant Account Underwriting? This step is especially critical for e-commerce businesses.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Sales Hacker

NOVEMBER 29, 2024

Feeling that AI FOMO? That’s why HG Insights created The Next Generation of Sales AI report — to calm the FOMO and help you bring AI to your GTM teams. It includes a breakdown of the Sales AI landscape, adoption of GenAI and Sales software across buyer groups. Plus, an analysis of the top 75 trending sales AI tools.

Investment 109

Investment Technical Review Development Team Review Scale 109

Buffer Resources

AUGUST 27, 2024

With this setup, you’re not just ticking off the Distribution to-do on your list — you’re building a system that keeps your social media presence in lockstep with your content strategy. With Zapier and Notion, you can set up a system that ensures every piece of content gets a second (or third!)

Social Media 111

Social Media Systems Review AI Strategy 111

Neil Patel

SEPTEMBER 16, 2020

Practically every business, regardless of size or industry, needs to have a business phone system. After spending countless hours researching and testing different business phone systems, I’ve picked the top six that I can recommend with conviction. The Top 6 Options For Business Phone Systems. Physical Phone Systems.

Systems Review 145

Systems Review Business Software Review Technical Review 145

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Incredo

DECEMBER 12, 2019

How many software review sites are you present at? Do you know what role your SaaS product reviews can play in your business success? The truth is – product reviews can help you in a number of ways and even be crucial in your sales process. Moreover, people are more likely to leave a negative than a positive review.

Software Review 37

Software Review Systems Review Software Social Media 37

Sales Hacker

JUNE 6, 2025

AI is transforming how go-to-market teams operate. The same is true for cognitive skills—we need to deliberately build them.” — Peter Kazanjy , Co-founder of Atrium AI isn’t a threat, it’s an opportunity. AI as a coach, not a crutch. Then, AI scores or simulates those tasks against the benchmark, reinforcing human judgment.

AI Search 53

AI Search Scale AI Outsourcing Services 53

USIO

JUNE 10, 2025

Brand Loyalty at Stake : Slow or clunky refund experiences can lead to negative reviews or churn. What Modern Solutions Look Like in 2025 Automated Dormancy Tracking : Smart systems monitor inactive funds and trigger workflows before deadlines hit. Fraud Shielding : AI-powered tools help detect and block fraudulent claims.

Payment Solutions 130

Payment Solutions Payment Services PayPal Traceability 130

Stax

MARCH 16, 2025

Aspects can include making sure you have the right ticketing system in place for customer support, sending the right follow-ups at the right time, or even ensuring you have a good feedback loop in place. Sentiment Analysis: AI can analyze customer support tickets, survey responses, and social media interactions to gauge sentiment.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Neil Patel

FEBRUARY 24, 2021

Their 24/7 support comes via a live chat channel, phone support, and a helpdesk ticketing system. Due to the easy scalability of the cloud hosting options (which you’ll learn about shortly), you can confidently start with the Entry plan if it’s your first time using cloud hosting. Here are the contenders I’ve reviewed: 1.

Technical Review 145

Technical Review Systems Review Scale Cloud 145

How To Buy Saas

MAY 27, 2025

Terms like Large Language Model (LLM) and AI tool often get tossed around interchangeably, but they arent the same thing. Because choosing between leveraging a raw LLM versus an AI-powered tool can mean the difference between a groundbreaking feature and a misguided project. In this article, well explore LLMs vs AI tools in depth.

Artificial Intelligence 59

Artificial Intelligence AI Search AI ChatGPT 59

Stax

APRIL 17, 2025

There are a few things a business can do withoutand a retail POS system isnt one of them. Today, POS systems have evolved. But searching for a POS system for your retail business can feel like unraveling a complex web of features, pricing structures, and other considerations. Talk to sales What is a POS System?

Payment Methods 88

Payment Methods Payment Solutions Point of Sale Payment Services 88

Andreessen Horowitz

MAY 6, 2024

In the year and a half since ChatGPT launched a new AI wave, a crucial shortfall has dominated headlines: the insatiable demand for GPU computing resources. It’s also, ironically, a problem uniquely suited for AI to help solve. I believe that in 5 to 10 years, our physical world will be completely transformed by AI.

AI 128

AI Technical Review Telecommunications Transportation 128

Neil Patel

OCTOBER 9, 2020

So, you should make sure your software includes basic ticket management systems to help make the process faster and easier. An efficient ticketing system is crucial, from automatic ticket creation and organization to smart routing and everything in between. This frees up agents and gives them more time to handle less-common requests.

Software Review 145

Software Review Systems Review Software Social Media 145

Buffer Resources

AUGUST 21, 2024

It’s a pretty popular course with over 17,000 raving reviews. 4: The content operating system Best course for newsletter creators who want to build a social media presence Price : $99 for unlimited access. The content operating system is a course that shows the behind-the-scenes of his content creation process.

Social Media 115

Social Media Marketing AI Search Systems Review 115

Tom Tunguz

JUNE 10, 2023

Zendesk AI automates customer support. Salesforce launched AI Cloud. Examples like these illustrate conceptually how AI could unlock 1000x the GDP growth of the PC. Over the past few decades, developers have built systems like this for code : code review, testing, monitoring, isolation.

Software Review 237

Software Review SaaS Systems Review Application Development 237