Tom Tunguz

APRIL 14, 2019

Since writing The AI Agency: A Novel GTM for Machine Learning Startups , I’ve been meeting many companies who operate this way. If you’re operating an AI Agency, I’d love to hear from you. This is an early strategic question, perhaps the first strategic question an AI Agency will face.

AI 203

AI Sales Recruiting Underperforming Technical Team Artificial Intelligence 203

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. According to him, good design doesn’t need to sacrifice transparency, and imperceptible AI isn’t ethical AI.

AI Search 245

AI Search AI Scale Artificial Intelligence 245

SaaStr

MARCH 12, 2025

So at SaaStr Annual, Dave Kellogg did a great deep dive on “5 Things Every B2B CEO Needs to Know about Marketing” In the Age of AI it’s even more true today, so I wanted to update our SaaStr take-aways from the deep dive. You assembled a talented team, built an amazing product, and established a growing SaaS business.

Sales Hiring 202

Sales Hiring Marketing Technical Review Underperforming Technical Team 202

SaaStr

OCTOBER 26, 2023

AI in the Real World AI has burst on the scene, and everyone’s rushing to add a ChatGPT-like thing to their product. Of course, when you have a paradigm shift of an old version and new version, before the internet and after the internet, before AI and after AI, things eventually get folded down into the main stack.

Sales Hiring 281

Sales Hiring AI SMB Scale 281

User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. Userpilot is perfect for non-technical teams.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

Stax

MARCH 16, 2025

This means having the right technology team in place, setting up ample customer support options, and ensuring that your team is available and trained to address software challenges when they occur. Bad software user experience User experience is everything when it comes to SaaS platforms. This helps alleviate confusion.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Intercom, Inc.

AUGUST 13, 2019

Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human. As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

Tom Tunguz

JANUARY 23, 2023

I’m watching public company earnings to identify early weaknesses in the software market. Machine Learning is a Secular Platform Change & a Growth Driver for Software The age of AI is upon us, and Microsoft is powering it. About 70% of commercial Office subscribers use Teams. Yesterday, Microsoft announced earnings.

Azure 256

Azure Underperforming Technical Team Artificial Intelligence Machine Learning 256

SaaStr

MARCH 22, 2024

The highs and lows always come, usually involving the people on your team. For Erica, the bad days are when they’re not executing or achieving growth the way they want. But you don’t carry any numbers, so your success is predicated on your team’s success. Automation and AI could solve for that.

Scale 300

Scale Underperforming Technical Team SMB Finance 300

FastSpring

JANUARY 23, 2025

And the AI matching connected them up with that opportunity. Yeah, it’s interesting that AI is a key driver, at least if I infer that from that example where, because of course, I mean, it’s the problem of all digital world that we live in. You’ve got different asset types. And there’s so many stories of that.

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

SaaStr

DECEMBER 29, 2022

With Merge’s Unified API, developers integrate just once and give their customers access to over 150 HR Information Systems (HRIS), Applicant Tracking Systems (ATS), Accounting, Ticketing, and CRM integrations. Empower your inside sales team by automating the hardest parts of outbound calling. Instant live customer conversations!

Scale 272

Scale Underperforming Technical Team B2B AI 272

User Pilot

AUGUST 17, 2024

“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. AI enables product teams to achieve more with fewer resources.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. This will allow teams to identify at-risk accounts and prioritize proactive outreach.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Totango

MAY 17, 2024

Some believe AI is overhyped. A recent poll taken during the Higher Logic Super Forum SPARK conference in April says 61% of CS professionals sometimes use AI platforms alongside other systems, while 11% always leverage AI in various instances and workflows. But there are proven, compliant ways to drive impact with AI today.

Innovation 101

Innovation AI Underperforming Technical Team Scale 101

SaaStr

NOVEMBER 1, 2022

They are hiring leaders, building teams, and attracting advisors in the US while devouring the SV SaaS playbook. AI is likely the next platform, dev tools are strategic given the scarcity of developers, cybersecurity is front and center for enterprises, and the data stack is still going strong. Proximity to customers helps too.

Scale 293

Scale Sales Hiring Underperforming Technical Team Cybersecurity 293

Andreessen Horowitz

SEPTEMBER 25, 2023

And the broad impact of this wave of AI is already creating the sort of massive value we’ve seen with other platform shifts, like the internet, mobile, cloud. AI today 1. But there will be more breakthroughs because now all the AI scientists in the world are working on making the stuff better. Noam Shazeer, Character.AI

Artificial Intelligence 139

Artificial Intelligence AI Scale ChatGPT 139

Intercom, Inc.

JANUARY 12, 2021

While that doesn’t sound very bad, according to Corey Quinn, the world’s most notorious Cloud Economist, it goes against best practices or “sensible defaults” and is “ the worst practice to be avoided by default.” .” But over time, we noticed that teams hated working on these services.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

SaaStock

FEBRUARY 13, 2019

Their solutions span a wide range of verticals: from E-commerce, HR and Health to collaboration, infrastructure and AI. was created by a team with 25+ years of experience in location-based tech, spanning various services and real-time asset tracking systems. It provides visual search and image recognition solutions based on AI.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

Sales Hacker

MARCH 18, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Jaleh Rezaei is the CEO & Co-founder of Mutiny, a company reimagining the B2B buying experience by transforming transactional relationships into meaningful connections through AI-powered personalization.

Scale 65

Scale AI Marketing Sales 65

Buffer Resources

SEPTEMBER 25, 2023

Ogilvy's Creative Director, David Raichman, called AI “ a force multiplier for creative expression,” and I couldn’t agree more. It is at these times AI steps in, rescuing me from the creative rut. AI content creation tools can help you here, especially when saving time in social media post creation.

Social Media 132

Social Media AI Search AI Artificial Intelligence 132

Unbounce

SEPTEMBER 15, 2020

Smart Traffic is a new Unbounce tool that uses the power of AI and machine learning to get you more conversions. Here’s what I learned after taking Smart Traffic for a test drive myself… Shifting Your Mindset to Optimize with AI. But AI is all around us and it’s already changing the way we do marketing.

AI 145

AI Artificial Intelligence Machine Learning Underperforming Technical Team 145

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

Intercom, Inc.

SEPTEMBER 9, 2022

AI has been quite overhyped in the past. ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. What’s up? The rise of neural networks.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

SaaStr

JANUARY 27, 2024

This is where Matt believes AI is useful and will start to help. WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. Across all of their products, Day One, Pocket Cast, and Text are the most exciting solutions for Matt and team.

Underperforming Technical Team 331

Underperforming Technical Team Social Media Government Subscription 331

User Pilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. A SWOT analysis helps discover gaps and opportunities in your product for new feature development. Why do you need feature ideation in your product development process?

Underperforming Technical Team 105

Underperforming Technical Team Scale User Experience Interviewing 105

User Pilot

NOVEMBER 23, 2023

What is the impact of AI on product management? Malte Scholz: Impacts of AI on Product Management. TL;DR According to a study by Airfocus, 92% of product managers believe AI will have a huge impact on their work in the future. There’s no data indicating that AI might steal your job. There are two basic kinds of AI models.

AI 105

AI Management Data Analysis Technical Review 105

FastSpring

APRIL 24, 2025

Since 2010, she’s been leading teams, building websites, web applications for nonprofits, K through 12, higher education, government, businesses of all sizes. And so I think there are a lot of self-taught developers that just don’t know. And I’m giving that a bad description.

Business 107

Business Software Review Underperforming Technical Team AI Search 107

Unbounce

JUNE 24, 2020

While new AI products are surely on the horizon— self-driving cars are coming any day now, possibly, maybe— AI’s most dramatic effects on your job today lies in adding new features across the tools that you’re already using. But, one day soon, you’ll marvel at all the things AI sneakily helped pull off your plate.

Artificial Intelligence 145

Artificial Intelligence AI Search Machine Learning Marketing 145

SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. Before conducting the survey this year, the expectation was that the napkin could look like this… “If you’re in AI, we’d give you money at any valuation.

AI 205

AI Underperforming Technical Team Cloud Strategy 205

Intercom, Inc.

JANUARY 31, 2023

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. We sketched out a few AI-powered features we thought could be useful, went into production, and put a beta version in front of 160 customers. What have you learned? Fergal: Right.

Generative AI 129

Generative AI AI Search AI ChatGPT 129

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Sales Hacker

DECEMBER 30, 2020

That’s why the team at Sales Hacker decided to put together a statistics round-up showcasing how things changed in this year and where they’re likely headed in the future. Sales teams that invest in remote selling and sales intelligence tools will continue to outperform their peers. READ THIS: Selling From Home?

Sales Hiring 134

Sales Hiring Sales Recruiting Underperforming Technical Team Revenue 134

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? You will collaborate with engineering, design, and business teams to deliver cutting-edge mobile solutions that improve efficiency, user adoption , and overall product performance. Who would be a BAD fit for this job?

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

FastSpring

FEBRUARY 6, 2025

You get to work with a lot of different teams. Is your big company doing a return to office and you have to badge in for four hours every day to sit on Zoom with your team that lives in Virginia? And so you want to make sure that your team is also aligned on what they’re looking for and also where your company is going.

SMB 107

SMB Sales Recruiting Branding Sales Hiring 107

Sales Hacker

SEPTEMBER 2, 2023

Share Alright, AI continues to be the biggest talking point of 2023 ( are we sick of talking about it yet? ) – with every SaaS company on the face of the earth looking to experiment with some kind of AI integration into their software; It’s become quite apparent that less is more in today’s world.

AI 96

AI Revenue Scale ChatGPT 96

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. When scaling your customer experience, remember AI can’t simulate human empathy.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156