TechEmpower SaaS

MARCH 4, 2024

Generative AI is revolutionizing how corporations operate by enhancing efficiency and innovation across various functions. Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

Tom Tunguz

FEBRUARY 4, 2024

As we’ve been researching the AI landscape & how to build applications, a few design patterns are emerging for AI products. They help us understand how builders are engineering AI applications today & which components may be important in the future. The first design pattern is the AI query router.

AI 337

AI Artificial Intelligence User Experience Engineering 337

TechEmpower SaaS

NOVEMBER 13, 2023

It’s this collaboration between the user and the LLM that drives good results. Now that AI is here to help, every textbox is an opportunity to help a customer through the challenge. TechEmpower can help In the era of LLMs and Generative AI, empty textboxes are a product mistake.

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

SaaStr

JANUARY 26, 2025

A self-reinforcing flywheel where successful customers: Get promoted Tell their network Become champions Drive organic growth 3.

Technical Review 263

Technical Review Payment Solutions Scale Payment Services 263

SaaStr

DECEMBER 8, 2023

Hear the latest insights on AI from leading investor and SaaStr fan-fave, Tomasz Tunguz of Theory Ventures. LLMs are transforming the way people use software, and these AI and data-driven companies share first-hand how they’re seeing this change take place. AI expertise might take a couple hundred top AI researchers to train them.

Artificial Intelligence 309

Artificial Intelligence AI ChatGPT Software Engineering 309

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. For Arin, explainability is a key element when it comes to ethical AI.

AI Search 245

AI Search AI Scale Machine Learning 245

Intercom, Inc.

FEBRUARY 22, 2019

From automated emails to visual search , AI allows companies to better support their customers at more touchpoints along their journey. Nowhere is this radical change to the customer experience as apparent as in the new wave of chatbots. These may be questions like “how do I add more users?” or “what is your pricing?”.

AI Search 267

AI Search Artificial Intelligence AI Scale 267

SaaStr

FEBRUARY 16, 2024

Together with Abhay Parasnis, founder and CEO of Typeface, they chat about what it looks like to be a builder at the forefront of Generative AI. In our Gen AI Era ✨ Lightspeed breaks down this major technological shift in the Enterprise into three buckets: Foundation Model Enablement Application Vertical SaaS will be a big part of it.

AI 289

AI Artificial Intelligence New CTO Healthcare 289

Tom Tunguz

MAY 11, 2023

What is the distribution advantage AI confers to startups? There are a few emerging possibilities : OpenAI plug-in architecture enables companies to build products integrated into a new search & discovery experience. AI enables ABM-at-scale. New user experiences re-imagine the way users try products.

AI Search 217

AI Search AI Scale Cloud 217

Tom Tunguz

APRIL 14, 2019

Since writing The AI Agency: A Novel GTM for Machine Learning Startups , I’ve been meeting many companies who operate this way. If you’re operating an AI Agency, I’d love to hear from you. This is an early strategic question, perhaps the first strategic question an AI Agency will face.

AI 203

AI Sales Recruiting Underperforming Technical Team Machine Learning 203

User Pilot

JUNE 21, 2024

Wondering how to deliver a positive user experience to your customers? From customer research to in-app experience localization, we show you how to refine your product UX design to delight customers. TL;DR To offer a positive user experience, you first need to understand customer needs and pain points.

User Experience 111

User Experience AI Search AI Social Media 111

Intercom, Inc.

JANUARY 31, 2023

Suddenly it seemed that generative AI might transform industries from education to marketing. ☞ Click here to join the beta waitlist for our AI features or receive AI news from Intercom. Introducing our AI-powered beta features Summarize The first feature we built is a conversation summarization tool.

AI 188

AI Artificial Intelligence New CTO ChatGPT 188

User Pilot

MAY 22, 2024

Choose UX research tools with essential features , collaboration, reliable support , user-friendliness, scalability , integrations , and strong security. Userpilot enhances user experience through in-depth UX research, offering features to gather, analyze, and act on customer feedback.

User Experience 105

User Experience Interviewing AI Search Software Review 105

IT World

JANUARY 23, 2023

Microsoft appears all in on artifical intelligence (AI), whether as an update to Windows 11 or a future “ Windows 12 ” platform. This is where computing from the cloud to the edge is becoming more and more intelligent, more personal, and it's all done by harnessing the power of AI.” To read this article in full, please click here

User Experience 111

User Experience AI Cloud Technology 111

SaaStr

JUNE 19, 2024

So 40% of our content at SaaStr Europa was on AI this year, and probably 33% of SaaStr Annual last year. But it’s time for a full-fledged SaaStr AI Summit this year inside of SaaStr Annual. You can join us just for AI Summit or all of Annual. Just a few of the sessions coming: #1. ” #2. ” #2. ” #4.

AI Search 300

AI Search Scale AI Generative AI 300

User Pilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Refine your product copy with AI.

User Experience 105

User Experience SaaS Customer Lifetime Value AI Search 105

User Pilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

User Experience 105

User Experience AI Scale Customer Support 105

Clouded Judgement

JULY 12, 2024

Subscribe now The Red Queen Effect I strongly believe in two competing truths with respect to AI and its impact - the size of the prize will be bigger than we imagine now, BUT we’ll overestimate it in the short term. Right now the world is evolving - AI is a massive platform shift. And I think (for now) the latter is much larger.

Cloud 288

Cloud AI Investment User Experience 288

Buffer Resources

JULY 24, 2024

Many AI tools have excellent capabilities, but remember you can’t automate the task completely to them. Read more about how we use AI at Buffer to strike the balance between automation and human. Read more about how we use AI at Buffer to strike the balance between automation and human.

Social Media 115

Social Media Outsourcing Services Strategy ChatGPT 115

SaaStr

MAY 30, 2024

From a PLG perspective, if you make it easy for users to start using your product, any interaction with a rep or customer service person is a bad user experience. AI can create churn drivers, and that data can be useful for customer success or for sales teams to have proactive conversations with customers.

Scale 299

Scale AI Search Azure Sales 299

Andreessen Horowitz

DECEMBER 14, 2023

Now, we believe generative AI promises to revolutionize marketplaces again. GenAI will shake the foundations of the supply side for marketplaces, while also giving buyers access to unprecedented inventory and creating a much better user experience. One example here is Pietra’s AI product design tools.

Marketplace as a Service 139

Marketplace as a Service AI Search AI Outsourcing Services 139

Payrix

NOVEMBER 7, 2024

Each expert has a unique perspective on balancing payments security and user experience, empowering software platforms to grow confidently in their niche industry. The most effective payments solutions enhance both compliance and the user experience by leveraging data models, AI, and biometric integrations.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

SaaStr

AUGUST 21, 2024

May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai

CTO 283

CTO Scale Travel AI 283

Andreessen Horowitz

OCTOBER 13, 2023

If one thing is certain about generative AI, it’s that no one knows exactly how it will play out from a product or user experience perspective. How will creative AI models change our expectations of what we can do with computers? What’s the scale of the opportunity that AI presents?

Generative AI 128

Generative AI Artificial Intelligence AI Enterprise 128

User Pilot

DECEMBER 31, 2024

Variety of UI patterns to engage users, including modals , tooltips , and slideouts. A/B and multivariate testing for optimizing user experiences. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. According to user review platforms, their plans start at $7,000/year.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

Point Nine Land

SEPTEMBER 6, 2023

Optibus, the cloud-native AI platform that makes public transportation smarter, better, and more efficient, has reached less than 1% of the total public transit software market. Who will leapfrog the pre-AI Cloud? Could some slow-moving industries bypass the “pre-AI SaaS” phase and leap straight into AI-driven solutions?

AI 119

AI SaaS Payments Payment Solutions Artificial Intelligence 119

Andreessen Horowitz

MARCH 20, 2024

This conversation is part of our AI Revolution series, which features some of the most impactful builders in the field of AI discussing and debating where we are, where we’re going, and the big open questions in AI. Find more content from our AI Revolution series on www.a16z.com/AIRevolution. David George: Sure.

AI Search 143

AI Search AI Artificial Intelligence Scale 143

SaaStr

DECEMBER 1, 2024

Key Metrics Worth Noting: 85% of enterprise expansion comes from existing customers Users spend average 2.5 monday.com’s pushing hard into AI, enterprise, and vertical-specific solutions. He created a new category in work management by focusing on user experience, platform extensibility, and sustainable growth.

Scale 252

Scale SaaS Company Culture Leadership 252

Andreessen Horowitz

JUNE 3, 2024

Over the past year, generative AI’s capacity for content creation has drawn most of the noisiest headlines: how AI models can instantaneously create Pixar-like shorts starring your pet chihuahua, or drum up the Drake-Kendrick Lamar diss track you never knew you wanted. Concurrently, the way companies view marketing is changing.

AI Search 121

AI Search AI Outsourcing Services Payment Solutions 121

User Pilot

OCTOBER 19, 2024

Personalize surveys by setting conditions based on user behaviors , translating and localizing your NPS surveys using AI, and customizing the appearance of your surveys to match your app’s design. Use advanced targeting options to display surveys to specific users based on criteria such as behavior , location, or device.

Software Review 105

Software Review Technical Review Software B2C 105

Payrix

JANUARY 28, 2025

The experience imperative A recurring theme in the episode was around experience being central to successful payment integration. For software companies, delivering frictionless user experience is critical. AIs role in payments Artificial intelligence is reshaping the payments landscape.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

Stax

MARCH 16, 2025

Bad software user experience User experience is everything when it comes to SaaS platforms. Improve customer satisfaction by making users feel valued and involved in shaping the product. Increase customer lifetime value (LTV) by reducing dissatisfaction and enhancing user experience.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

FastSpring

AUGUST 2, 2023

A More Modern User Experience Right Here The other time TestDome considered looking elsewhere for a merchant of record payments platform was when they were looking at their sales motions from a user experience perspective. Set up a demo or try it out for yourself.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

SaaStr

JULY 19, 2022

Millions of users benefit from an enjoyable scheduling experience, more time to spend on top priorities and flexibility to accommodate individual users and large teams alike. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers.

GCP(Google Cloud Platform) 261

GCP(Google Cloud Platform) Artificial Intelligence Enterprise readiness Azure 261

SaaStr

AUGUST 27, 2024

They needed to build a user experience that allowed Google to index everything in it. They used this metadata, enhanced it with AI, and had medical professionals edit it. Have people use AI to write the content, improve it using their expertise so it’s better than anything else, and layer in graphics and great design.

Scale 285

Scale AI Search Sales Hiring Social Media 285