SaaStr
AUGUST 5, 2020
You know your new growth rate, your new retention rate, your new churn rate. Every airline without government support will collapse. First, maybe model a material uptick in churn going into next year. It can’t hurt to model a return to a higher churn phase next year. First, start with an L4M plan.
SaaStr
APRIL 10, 2023
The classic example of Behavioral Loyalty is say United Airlines. And the key difference market researchers say between Behavioral and Attitudinal loyalty isn’t what you’d expect – the churn rate. The logo churn rate is often similar in the short-term. No one loves United. Apple comes out with a TV?
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SaaStr
MAY 23, 2022
Some of your churn you really can’t do anything about, but at least half the time, you can save the customer if you just show up or show up more often. This always gives your revenue a boost, at very little additional cost beyond a lot of time and a few airline tickets and hotel rooms. So go spend more time with them.
SaaStr
NOVEMBER 30, 2021
The classic example of Behavioral Loyalty is say United Airlines. The key difference market researchers say between Behavioral and Attitudinal loyalty isn’t what you’d expect — the initial churn rate. The gross churn rate is often similar in the early days. Almost no one loves United.
Intercom, Inc.
JUNE 19, 2018
If these customers churn, or choose not to spend as much in the future, won’t that impact the bottom line as well? These changes can already be seen at companies such as Dutch airline KLM. Yes, that’s a lot of money, but what happens to all of the customers that these businesses “annoy” along the way?
ProfitWell
AUGUST 21, 2019
He’s even said that no customer he visited ever churned from his companies, which feels intuitive right? Yet, there’s obviously some deep costs (in time and money) that come with pounding the pavement and racking up airline miles. Churn, the other side of retention, follows a similar trend.
Point Nine Land
MAY 22, 2020
This helps solve the problem of discovery in a hyper fragmented market and creates a sense of trust, which in turn, significantly reduces the likelihood of churn. This supply side tool was a vital component because it enabled them to own a part of the airlines’ workflow and, in turn, allowed them to capture the transactions on their platform.
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