SaaStr
APRIL 10, 2023
If you haven’t explored the difference between behavioral and attitudinal loyalty, it’s one of the most important things you can understand in SaaS customer success. Basically, the theory states that customers are loyal for one of two reasons: habit, or habit+they love you. No one loves United.
SaaStr
NOVEMBER 30, 2021
If you haven’t explored the difference between Behavioral and Attitudinal loyalty, it’s one of the most important things you can understand in SaaS customer success. Basically, the theory states that customers are loyal for one of two reasons: habit, or habit+they love you. You have to do more customer Zooms.
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SaaStr
APRIL 7, 2022
I can give you marketing examples about how robots are sitting on my laptop and then in the cloud doing work for us that we hate doing, the work that is done in a contact center or in an airline or work that’s done in your finance business. We have a product development center in Bucharest, in India, and in Seattle.
Intercom, Inc.
JUNE 19, 2018
With customer support experiences like this available, consumers are coming to expect more proactive support. Will Hughes, customer success manager at Xplenty , a data integration platform, sees the impact of proactive support daily. These changes can already be seen at companies such as Dutch airline KLM.
ProfitWell
AUGUST 21, 2019
And this week's question from Jason Hamilton at Testlauncher got us thinking about a crucial part of building those relationships – actually meeting our customers face-to-face. To see how in-person sales and customer success affects the long-term success of subscriptions, we looked at the data from over 3.5
Sales Hacker
SEPTEMBER 5, 2023
Hundreds of the world’s most innovative companies, including Uber Freight, Snowflake, Southwest Airlines and Invesco, rely on Spekit to empower their employees with real-time knowledge and training, without disrupting their day-to-day workflows.The company has raised $60M in venture funding from notable investors Craft Ventures.
ChurnZero
NOVEMBER 1, 2023
Theres an old United Airlines television commercial from 1989 that underscores the importance of meeting customers face-to-face. A boss is telling a roomful of employees that their companys oldest customer fired them that morning. Meeting customers face-to-face is a proven way to foster relationships.
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