article thumbnail

A Look Back: Everything Breaks When You Go Into Hypergrowth Mode, with UiPath’s CMO (Europa Video + Transcript)

SaaStr

I can give you marketing examples about how robots are sitting on my laptop and then in the cloud doing work for us that we hate doing, the work that is done in a contact center or in an airline or work that’s done in your finance business. In fact, our CEO will fire an arrogant person tomorrow, right? These are self funding, right?

article thumbnail

Navigating subscription in the air

ProfitWell

Plus, an interview on Product Hunt Radio from the mind of a brand master. The airline is clearly thinking that if the program is a success, other airlines may follow suit using this model. But Etihad is not the first airline to offer this service. Today, we’re eyeing subscription aviation. Your top subscription news.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

??Shep Hyken on getting customers to come back again and again

Intercom, Inc.

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” You can also read the full transcript of the interview, which has been lightly edited for clarity, below. That’s unfortunate.

Airlines 145
article thumbnail

Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

I’ll give an example from airlines. I’ve worked with lots of airlines, and in their own communications, they refer to airports by three-letter codes. Thank you for interviewing me like a friend. Liam: And is it the same for abbreviations? So, if you want to follow me there, I would like that too.

article thumbnail

People & Company’s Bailey Richardson on how to find your people

Intercom, Inc.

And she worked her way up to be one of the United Airline’s first female pilots. We bring in community members to get their input – to interview them, to learn from them – and then we start to work on designing what exactly that company needs to invest in next given the state of their community and their goals.

article thumbnail

Design expert Jared Spool on teaching UX to the next generation

Intercom, Inc.

So we were talking about this interview, and you all said we’re going to ask you this question, I’m thinking: “You won’t know anybody who influences me, because they’re the people I had a call with 15 minutes ago, and the people I had four calls with yesterday. See also: @CenterCentre + @UIE ).

article thumbnail

Why Web Accessibility Is Good for Business

FastSpring

Podcast Full Interview: Video Watch the video on our YouTube channel. There’s also instances where businesses, there have been airlines that were getting subsidies and they lost their government subsidy, which almost is worse than the fine because so much more extra money. Jump to video. | Jump to transcript. Yeah, right.