OPEXEngine

JUNE 2, 2021

Golden started his career as a lawyer in a large private law firm, Akin Gump Strauss Hauer & Feld, and then migrated to the industry as a lawyer with American Airlines and then its subsidiary, Sabre, a travel management company, before moving to the finance side at Sabre. ” Leadership skill.

Metrics 52

Metrics Pricing Airlines Sales Hiring 52

SaaStr

APRIL 11, 2019

And it’s become sort of synonymous with the customer success community or at least Gainsight’s thought leadership arm. And that’s a micro brand that we still operate today. Anthony Kennada: Totally. And I think at Gainsight we’ve become some of the spokespeople for customer success.

Scale 146

Scale Customer Success Artificial Intelligence Sales Recruiting 146

OpenView Labs

DECEMBER 17, 2020

That’s an NPS below the airline industry, which is saying something. Only 14% of companies have gender parity in leadership, and only 6% have gender parity across their workforce. On the downside, only two out of five founders would recommend their VC. And what it’s saying is that VCs need to step up and prove their value as partners.

Benchmarks 52

Benchmarks Scale SaaS Software Review 52

ProfitWell

APRIL 29, 2020

Define your buyer personas by thinking about their personal backgrounds, role in the company, daily challenges, expectations from leadership, etc. If you think about airlines, they typically surge prices during popular times of travel and to popular destinations.

Pricing 52

Pricing Airlines Payment Features Subscription 52

SaaStr

MAY 29, 2020

Christine Trodella: When it comes to change management, especially when you’re talking about a tool that’s going to be rolled out to every employee in a business, it is critical to get executive buy-in and leadership buy-in. A very large airline, we’ve seen real uptick in usage of Workplace, particularly during COVID.

Scale 291

Scale Sales Recruiting Pricing Leadership 291

SaaStr

JUNE 10, 2020

And we even had CEO’s that use our product that were on vacation that needed to get their families home and they called into the airline, to the hotel and they couldn’t get on the phones. Our suppliers came in, our airlines and hotels came in and started contributing content. All the phones were busy.

Travel 227

Travel Scale Marketing Outsourcing Services 227

Upscope

MAY 24, 2019

7 CX strategy examples Avast cyber security Kone elevators Gusto payroll and HR service Dell computers A US Airport Southwest Airlines Nordstrum Why have a CX Strategy? Gusto leadership point out that companies have go-to-market strategies but go blank when asked about CX strategies. What are the common elements of a CX strategy.

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

Sales Hacker

AUGUST 18, 2020

One, we’ve got first party relationships with a number of enterprises like Marriott, United, American Airlines. Saw myself entering into the buy side, so was on the marketing side working for Southwest Airlines Vacations at the time. And Brandon’s attitude, his perspective, his optimism, his leadership, they impress me.

Payment Features 116

Payment Features Subscription Scale Underperforming Technical Team 116

SaaStr

SEPTEMBER 10, 2020

And so what I like to do, typically, is I like to actually make sure that the leadership team, the executive leadership team, has done a strategy session. Is it because they’re waiting for a confirmation from leadership and then nervous about assuming a strategy without confirmation before starting?

Scale 208

Scale Sales Hiring Software Review Technical Review 208

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? We call them our leadership principles. What were his core learnings from that? *

Underperforming Technical Team 176

Underperforming Technical Team Development Software New CTO 176

SaaStr

JULY 11, 2019

We want to pick up the phone and call the airline, call Uber asking for our food. And pretty much actually, if you guys, think all of us, if we think about when we have a serious problem, we really don’t want to chat or E-mail or anything.

Sales Hiring 270

Sales Hiring SMB Scale Cloud 270

Sales Hacker

MARCH 16, 2020

There’s frankly a tremendous opportunity for people to take their experience doing B2B SaaS sales and go to market leadership and translate that everywhere. It’s really interesting for us over here in New York to learn about how European revenue leadership develops and grows. It’s a really interesting conversation.

Revenue 89

Revenue Scale Sales Hiring Subscription 89

Sales Hacker

JUNE 16, 2020

His cutting edge thought leadership has been featured in over 550 articles and 450 interviews in the likes of Fast Company, CBS News, and Time. If you missed episode 113, check it out here: Secrets to Great Leadership During a Pandemic and Beyond with Barrett Boston. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Underperforming Technical Team 100

Underperforming Technical Team Government Scale Systems Review 100

SaaStr

OCTOBER 21, 2019

Whether I’m talking to my airline or whether I’m talking to my internet provider or whether I get a package delivered. We have this vision where we think the way that… Because customers talk to a business is fundamentally broken. And at the end of the day, I’m a consumer so I run it out all the time.

Payment Methods 110

Payment Methods Scale SaaS Payments Payment Services 110

Intercom, Inc.

JUNE 3, 2021

So, when people are asked, especially from a leadership team or an exec team, “Hey, we need to accelerate,” I think what they mean is accelerate business growth, which usually comes down to revenue. Paul: Yeah. Most of people’s go-to, I think, is revenue – different ways you can accelerate your revenue.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

SaaStr

MAY 2, 2025

The Last Generation of “Humans-Only” Leadership Benioff believes current leaders represent “the last generation of CEOs that only had human employees.” One standout example is Singapore Airlines, whose CEO is building an agentic layer over the entire airline.

AI 239

AI Enterprise Scale Airlines 239

SaaStr

AUGUST 15, 2019

And at the end of day, I’m a consumer so I run into that all the time, whether I’m talking to my airline, or whether I’m talking to my Internet provider, or whether I get a package delivered.

Scale 110

Scale Payment Methods Scaling SaaS Payments 110

SaaStr

AUGUST 15, 2019

And at the end of day, I’m a consumer so I run into that all the time, whether I’m talking to my airline, or whether I’m talking to my Internet provider, or whether I get a package delivered.

Scale 110

Scale Payment Methods Scaling SaaS Payments 110

SaaStr

JULY 10, 2020

I’ve held a bunch of technology leadership roles in startups, in rocket ships and turnarounds, including about 10 years at Google, and just over three years leading efforts at Evernote. So over the course of those 20 or so odd years in technology leadership roles. That’s more than the entire airline industry.

Scale 268

Scale Sales Hiring Pricing Sales Recruiting 268