Intercom, Inc.

AUGUST 8, 2019

She now leads the customer experience team, overseeing the help center, localization, user education and the app directory. Learning support at scale. It taught me a lot, especially support at scale and seeing something scale from a tiny little company. And I was excited to sit down behind the mic with Lane Collins.

Scale 168

Scale Scaling Engineering Airlines 168

Intercom, Inc.

SEPTEMBER 23, 2021

If you work in customer service, chances are you know exactly who Shep is – a leading customer experience expert, speaker, and New York Times and Wall Street Journal best-selling author with almost four decades of experience under his belt. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

Airlines 145

Airlines Technical Review Sales Hiring Scale 145

Stax

JANUARY 28, 2025

Interoperability with your existing software tools and apps: the payment processing platform must be interoperable with your existing software tools, like CRM (Customer Relationship Management), inventory management, POS (Point of Sale), and accounting software. Your provider should help with this. Speed Quick and seamless checkout process.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Casey Accidental

OCTOBER 20, 2020

There are two common modes here in lead gen and peer to peer e.g. Zillow, Thumbtack, Craigslist. A light marketplace usually offers leads or connections and leaves it up to the supplier to then close the transaction. Just look at airlines. Moving further to the right, leads gets replaced as a value prop by liquidity.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

SaaStr

APRIL 11, 2019

These firms have built very successful businesses offering up advice to companies who are looking for validation, validation on how to navigate categories of products and services and who the leading brands were. So in a traditional kind of lead context, you might be focused on gaining your content and not letting it all be free.

Scale 154

Scale Customer Success Artificial Intelligence Sales Recruiting 154

Sales Hacker

APRIL 22, 2019

This week on the Sales Hacker podcast, we speak with Nick Worswick, Global Head of Growth for WeWork. He discusses how to scale a multi-billion dollar SaaS company, as well as the key elements to navigating a successful career. How to hack your hiring process to drive scale. Subscribe to the Sales Hacker Podcast.

Development Team Review 67

Development Team Review Scale Software Review Sales Hiring 67

Stax

AUGUST 20, 2024

Airline credit cards, payment plans for costly items, and car rental insurance are forms of embedded finance that have been around for a while. Embedded Insurance Embedded insurance allows customers to purchase insurance for products or services at the point of sale. Today, you don’t even have to exit the app.

Payments 88

Payments Payment Methods Merchant Services Finance 88

Software Platform Consulting

MAY 16, 2017

Before We Get to Software… Warren Buffett recently announced that he was buying airline stocks. This is a man whose greatest quotes include many disparaging remarks about the airline industry (see here ). So why would the Oracle of Omaha invest in airlines now? Oligopolies Extend Well Beyond Airlines.

Payments 40

Payments Airlines Payment Solutions Software 40

ProfitWell

NOVEMBER 6, 2019

Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base. At this point, your sales and marketing teams have successfully done their job, and you've got a solid base of subscribers. Service businesses are also primed for subscriptions.

Payment Features 74

Payment Features Payments Subscription Revenue 74

Chart Mogul

AUGUST 23, 2017

Of course, some roles are tough to hire for here, especially senior sales and marketing executives (though this is a global problem as far as I can tell). Many engineers in Berlin work for large (often Rocket Internet -backed) e-commerce companies, and working at a SaaS startup can be seen as an attractive alternative.

Sales Hiring 74

Sales Hiring SaaS Airlines Scale 74

Buffer Resources

FEBRUARY 29, 2024

With a background in the dynamic airline industry, I transitioned into small business ownership ten years ago, where I became intimately involved in marketing tasks. This enhanced communication capability fosters better customer interactions, potentially leading to increased leads.

Payment Methods 105

Payment Methods Business Software Review Payment Services 105

Neil Patel

FEBRUARY 4, 2021

Mike Kamo, Founder and Global CEO, NP Brands, is a leader in building, managing, and scaling businesses. The agency has deep roots in earned and paid marketing, leading companies to grow through social media, video, SEO content, and more. We also have clients focused on lead generation and others focused on local marketing.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Chargify

JANUARY 8, 2020

In the end, revenue management unites sales, marketing, customer service and accounting under the banner of Revenue Operations (RevOps), giving them the tools and analytics they need to maximize earnings. Consumption happens regularly at a massive scale, and everything can change overnight. Absolutely! However… . The problem?

Revenue 59

Revenue Merchant Services Management SaaS 59

Sales Hacker

JANUARY 21, 2020

This week on the Sales Hacker podcast, we speak with Angus Davis , VC and Partner at Foundation Capital. Subscribe to the Sales Hacker Podcast. SMB Sales & SDRs at (Smaller) Scale [18:20]. Sam Jacobs: Welcome to the Sales Hacker Podcast. Angus is an amazing person — who never went to college. We’re on iTunes.

Payment Methods 63

Payment Methods Scale CTO Coach SMB 63

Intercom, Inc.

FEBRUARY 27, 2020

This week, we’re proud to unveil its successor: Resolution Bot , Intercom’s upgraded support chatbot that scales your team by answering 33% of common questions. Fergal Reid: I lead the Machine Learning team at Intercom. Is it just going to come in and answer their questions, or is it actually going to resolve end user issues at scale?

Machine Learning 23

Machine Learning Artificial Intelligence Scale Banking 23

OpenView Labs

DECEMBER 17, 2020

We wanted to give companies insight into what works on a broad scale to achieve steady and efficient success rather than focusing only on what works for the statistical outliers that tend to grab the spotlight. Product led growth takes an irrefutable lead over traditional go-to-market strategies. Those people couldn’t be more wrong.

Benchmarks 52

Benchmarks Scale SaaS Software Review 52

Point Nine Land

APRIL 9, 2021

A technical co-founder or CTO is always a great-to-have at this stage and becomes a must-have as the business scales beyond seed. That being said, there are always exceptions to this rule ;) cargo.one, a marketplace for air freight, is killing it despite operating in an industry with a fairly concentrated supply side (airlines).

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

ProfitWell

MARCH 5, 2020

Yet, one of the most despised emails to receive as a prospect or customer is also the survey. Too many surveys ask people to rank a bunch of features on a scale of 1 to 10 for wishy washy responses. We use a lot of market panelists (people who are paid with cash, airline miles , donations to charity, etc.)

Scale 52

Scale Underperforming Technical Team Airlines Subscription 52

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sixteen Ventures

JUNE 20, 2018

We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., And when you think about that digital aspect of this, you usually go into some sort of automation, of being able to leverage systems to scale humans. We communicate every day, all day.

Communication 56

Communication Engagement Scale Systems Review 56

Intercom, Inc.

OCTOBER 24, 2019

And she worked her way up to be one of the United Airline’s first female pilots. Sometimes it would lead to people meeting up in person and doing these things called Instameets, where people would take photos with strangers, go for walks, take pictures of beautiful places. When we enter into a business setting, we want to grow.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

Software Platform Consulting

MARCH 23, 2016

And don’t get me started on the airlines–which may be colluding ! In other words, Whole Foods was “putting their finger on the scale” and charging us for a higher weight than we were receiving of our organic goodies. ice caked on frozen shrimp to increase the weight (a leading retailer was fined for this one).

Payment Solutions 40

Payment Solutions Payment Services Payment Features Airlines 40

The Marketing & Growth Hacking Publication

MARCH 27, 2019

They have the advantage of scale. People like Whitaker’s more than they trust the worlds most successful sporting team (All Blacks), and one of the highest-rated international airlines (Air New Zealand). They lead to better and more enjoyable project outcomes. Cadbury is cheap and ubiquitous. They have the advantage of price.

Pricing 40

Pricing Growth Hacking Social Media Airlines 40

User Pilot

MARCH 21, 2023

The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage. ” Great Idea!

Software Review 52

Software Review Onboarding Technical Review Scale 52

User Pilot

FEBRUARY 27, 2023

Customer feedback tools are essential for your team to be able to collect user feedback at scale, without being reliant on your engineering and data science team for launching and analyzing surveys. Collect user feedback with short surveys built on top of modals: add numerical scale, open-ended questions, or radio button questions.

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

Casey Accidental

OCTOBER 20, 2020

There are two common modes here in lead gen and peer to peer e.g. Zillow, Thumbtack, Craigslist. A light marketplace usually offers leads or connections and leaves it up to the supplier to then close the transaction. Just look at airlines. Moving further to the right, leads gets replaced as a value prop by liquidity.

Marketplace as a Service 40

Marketplace as a Service Business Model SaaS Payments Payments 40

User Pilot

MARCH 24, 2023

The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage. . ” Great Idea!

Software Review 52

Software Review Technical Review Onboarding Scale 52

User Pilot

MARCH 15, 2023

The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage. . ” Great Idea!

Software Review 52

Software Review Technical Review Onboarding Systems Review 52

User Pilot

MARCH 14, 2023

The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage. . ” Great Idea!

Software Review 52

Software Review Technical Review Systems Review Onboarding 52

User Pilot

MARCH 15, 2023

The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. It’s a great option for enterprise users too since it’s SOC 2 Type II certified and offers robust features for large-scale usage. . ” Great Idea!

Software Review 52

Software Review Technical Review Systems Review Onboarding 52

User Pilot

FEBRUARY 21, 2023

You can use only text polls, yes/no polls, numbered scales, or multi-choice polls and add them as building blocks when building the guides. The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. ” Great Idea!

Software Review 52

Software Review Technical Review Onboarding Systems Review 52

User Pilot

NOVEMBER 17, 2022

The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market. Enterprise: For large-scale businesses, these plans begin from $1000/ mo. The absence of these UX designs will lead to friction, naturally resulting in increased churn. . ” Great Idea!

Software Review 52

Software Review SaaS Onboarding Technical Review 52

User Pilot

FEBRUARY 28, 2023

Implementing no-code growth tactics can lead to benefits such as minimizing CAC, decreasing expenses for customer support and success, and increasing customer satisfaction. The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Software Review 52

Software Review Technical Review Onboarding Systems Review 52

User Pilot

FEBRUARY 27, 2023

The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Enterprise: For large-scale businesses, these plans begin from $1000/ mo. . ” Great Idea! A bit tougher on the implementation side. ” Extremely flexible.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

User Pilot

FEBRUARY 27, 2023

WalkMe works on a custom pricing plan that requires you to request a quote from their sales team (could be spending from $9000 to $50000 a year). The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Software Review 52

Software Review Technical Review Onboarding Pricing 52

User Pilot

FEBRUARY 23, 2023

The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market. Enterprise: For large-scale businesses, these plans begin from $1000/ mo. . ” Great Idea! A bit tougher on the implementation side. ” I like the idea of this platform.

Software Review 52

Software Review Onboarding Underperforming Technical Team Pricing 52

User Pilot

FEBRUARY 21, 2023

The sales team was very responsive throughout the pre-sales process. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Enterprise: For large-scale businesses, these plans begin from $1000/ mo. . ” Great Idea! A bit tougher on the implementation side. ” Extremely flexible.

Software Review 52

Software Review Onboarding Technical Review Underperforming Technical Team 52