Intercom, Inc.

JUNE 19, 2018

Zenoti creates software for the wellness industry (spas, salons, yoga studios and fitness centers), which puts a premium on service. Zenoti offers real-time support through chat to customers when they first switch from another software platform. These changes can already be seen at companies such as Dutch airline KLM.

Customer Support 216

Customer Support AI Search Banking Airlines 216

Tom Tunguz

OCTOBER 29, 2014

Soon afterwards, instead of paying a one-time fixed price to use the software, customers subscribed to access the software. In other words, instead of buying one engine and a service contract, a major airline would buy 100,000 flight hours from GE with a guaranteed level of engine uptime. Now it’s a subscription.

Airlines 113

Airlines Payment Services Business Payments 113

Payrix

FEBRUARY 4, 2025

Interested in learning more about software-led payments or joining the current Embedded Payments conversations in your organization? Terms related to integrated payment technology Application programming interface (API) A set of routines, protocols, and tools that are used for building software applications.

Payment Services 100

Payment Services Merchant Services Payment Solutions Payment Methods 100

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” I remember getting ready to buy a software program, and one of the questions I asked was, “I know you’re a really big company.

Airlines 145

Airlines Technical Review Sales Hiring Scale 145

Tom Tunguz

APRIL 25, 2013

When backend software meets the real world through a mobile phone, that’s an IRL experience. The payments systems are in place, the integrations with airlines and taxis and inventory systems and physical things like locks exist. IRL apps require radical simplicity in their design.

Payment Solutions 100

Payment Solutions Payment Methods Airlines Payments 100

Software Platform Consulting

MAY 16, 2017

The recent news reminds me just how many markets are becoming oligopolistic–especially those dominated by platform software. Before We Get to Software… Warren Buffett recently announced that he was buying airline stocks. So why would the Oracle of Omaha invest in airlines now? Software Platform Oligopolies.

Payments 40

Payments Airlines Payment Solutions Software 40

Software Platform Consulting

NOVEMBER 8, 2023

The complaint provides fascinating reading about pricing and software platforms. Revenue Management Software Revenue management, or pricing optimization, software is an essential tool for many businesses. (To be fair, though, most of these businesses do not share consumer prices.) It isn’t an optional process.”

Software 59

Software Revenue Management Airlines 59

Kraftblick

MARCH 31, 2020

How did COVID-19 influence the purchase process of banking and finance companies – clients of software companies? – Are you planning to purchase custom software services for your company now or in the next following months? No plans to purchase custom software any time this year. Kraftblick is on its way to find out.

Banking 59

Banking Finance Software Airlines 59

Intercom, Inc.

OCTOBER 21, 2021

In the news here today, there’s an airline I won’t name that canceled over 2,500 flights over the past couple of days. I talked about this airline a moment ago. And about 30 minutes before the webinar was about to start, the webinar software wasn’t working. It was about restoring my trust in the software.

Payment Methods 129

Payment Methods Airlines Payment Services Software Review 129

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. A business is SaaS or SaaS-like if it sells anything else software-related. Just look at airlines.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

Stax

JANUARY 24, 2024

For example, a customer looking for urgent airline tickets to travel to a funeral may log several online searches for specific travel dates—data that can then be factored into price adjustments. For example, airlines use time-based pricing because flights at certain times of the day, week, or year will see higher demand.

Payment Methods 88

Payment Methods Pricing Airlines Payment Solutions 88

Chargebee

JULY 3, 2024

From meal kits to airlines, the shift to subscriptions has been prominent across industries. Subscription businesses have seen rapid growth in the last decade. One of the reasons behind this popularity is recurring revenue.

Subscription 52

Subscription Payment Features Airlines Software 52

Baremetrics

JANUARY 10, 2022

Plane tickets and checked bags While plane tickets are not cheap, discount airlines have slashed their prices by making you pay extra for everything—added leg room, checked bags, use of the overhead compartment, drinks, food, priority boarding, seat choice, and whatever else they can think of. Try the free trial today !

Pricing 98

Pricing Airlines Systems Review Outsourced Development 98

Stax

JANUARY 28, 2025

Luckily, you may not need to spend much on new hardware, software, and other setup expenses if you already own the required infrastructure in your existing business. You also need to weigh the cost implications of implementing a new payment system.

Payment Methods 68

Payment Methods Payment Services Merchant Services SaaS Payments 68

Point Nine Land

MAY 22, 2020

Before cargo.one After Not only did they build a front-end to enable seamless booking on the demand (freight forwarder) side, but they also built a SaaS tool on the supply side to help airlines digitize their back-office and manage their revenue. If we look at B2C marketplaces, they generally build software for the supply side (the B in B2C).

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

Andreessen Horowitz

AUGUST 30, 2023

Lockheed Martin makes F-35s by assembling atoms, and has a 13% gross margin; Salesforce makes software by assembling bits, and has a 74% gross margin. United Airlines can’t simply hire and train 10,000 new call center reps in 12 hours when terrible weather shows up, but dynamic compute can solve this. billion, against almost $2.8

VP of Engineering 91

VP of Engineering AI Payment Methods Generative AI 91

Chargebee

NOVEMBER 29, 0002

From meal kits to airlines, the shift to subscriptions has been prominent across industries. Subscription businesses have seen rapid growth in the last decade. One of the reasons behind this popularity is recurring revenue.

Subscription 40

Subscription Payment Features Airlines Software 40

OPEXEngine

JUNE 2, 2021

Smart pricing enabled process management software provider Cherwell to get the most from its subscribers while new businesses languished. Cherwell was founded in 2004 as an IT process improvement software company and later expanded into other process areas within companies, including HR, facilities, and finance. ” Key metrics.

Metrics 52

Metrics Pricing Airlines Sales Hiring 52

User Pilot

MAY 14, 2024

Examples include supermarkets, gas stations, budget airlines, and so on. However, software businesses can also take advantage of it through personalized in-app customer marketing. Examples include businesses offering consumer goods, services, and software products.

Business 105

Business Customer Lifetime Value Advertising Retention 105

Intercom, Inc.

APRIL 18, 2019

Once you’ve figured that out, the software will naturally follow. Or an airline at 34. The trick is to think from the outside in – rather than try to build a product and find a market to sell it to, you need to find a demographic and a customer that no other company is serving and then champion them.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

SaaStr

APRIL 11, 2019

” And the company was called JBara software. ” Or, “You are the next generation account management software.” And so since we were actually still in the process of rebranding from JBara software to Gainsight, we needed a name. What do you think?” It was based in St. Anthony Kennada : Totally.

Scale 152

Scale Customer Success Artificial Intelligence Sales Recruiting 152

ProfitWell

NOVEMBER 6, 2019

It’s been a staple of industries—publications, utilities, and, more recently, software—since it first emerged in the 17th century. Many software companies (us included!) now offer their software on a subscription basis (SaaS) instead of as a one-time purchase. Access to services: SaaS, utilities, insurance, leasing.

Payment Features 74

Payment Features Payments Subscription Revenue 74

Stax

AUGUST 20, 2024

Airline credit cards, payment plans for costly items, and car rental insurance are forms of embedded finance that have been around for a while. Today, you don’t even have to exit the app. Everything is done under one platform. And it’s all thanks to embedded finance and embedded fintech. Embedded finance isn’t entirely a new concept.

Payments 88

Payments Payment Methods Merchant Services Finance 88

Sales Hacker

MAY 29, 2020

Or maybe your inventory management software displayed the wrong quantities, and you had to refund customers. Airlines and travel agents across the world weren’t expecting a global pandemic, mass flight cancellations, and border closures — no one was. Processes and tools. Maybe your eCommerce website builder crashed. Be Prepared.

Management 82

Management Social Media Systems Review Airlines 82

SaaStr

JULY 1, 2020

You could probably charge Salesforce like $10 million for like a $50 piece of software, but we have some budget and we have a brand and if we promote you to 10,000, 20,000 CEOs and founders, there’s downstream benefits, right? They went from having no business to relatively small startups literally. SaaStr is not tiny.

Merchant Services 262

Merchant Services Scale Sales Recruiting Sales 262

Software Platform Consulting

MARCH 23, 2016

And don’t get me started on the airlines–which may be colluding ! The post Ferreting out Suppliers’ “Dirty Little Secrets” appeared first on Software Platform Consulting. Last week, The New York Times had another great example from the private equity industry.

Payment Solutions 40

Payment Solutions Payment Services Payment Features Airlines 40

Neil Patel

FEBRUARY 4, 2021

We have many e-commerce clients and we bring a lot of experience marketing in this space, including business-to-business (B2B) software-as-a-service (SaaS). One such company is passagenspromo, which compares airline prices to help you find the cheapest flights. SMB Digital Marketing Case Studies. Neil Patel Digital Brazil Case Studies.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Intercom, Inc.

OCTOBER 24, 2019

And she worked her way up to be one of the United Airline’s first female pilots. It’s the software that people can do tons of different things with. Like I said, fairly enterprise-oriented software companies like Notion have super fans. There are people who started the Cloud Appreciation Society.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

Upscope

AUGUST 25, 2021

She tells you the flight she took previously, the airline, the best landing time to go straight to check-in at the airbnb. Now you can hire the next expert to help you find a co-founder and build your first software as a service business. Once you've selected it, she books it for you. She books it for you.

Airlines 52

Airlines Social Media Web Development Web Developers 52

Upscope

AUGUST 25, 2021

She tells you the flight she took previously, the airline, the best landing time to go straight to check-in at the airbnb. Now you can hire the next expert to help you find a co-founder and build your first software as a service business. Once you've selected it, she books it for you. She books it for you.

Airlines 52

Airlines Social Media Web Development Web Developers 52

BetterCloud

NOVEMBER 1, 2017

When it comes to enterprise software, the build vs. buy conundrum is a common one that many companies grapple with. At MIT’s 2014 CIO Symposium, ThomasNet President Mark Holst-Knudsen said his greatest business/technology failure was building software when they could have bought it. 52% of projects were challenged, and 19% failed.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Airlines 45

OpenView Labs

DECEMBER 17, 2020

OpenView’s goal for the Expansion SaaS Benchmarks Report is to recalibrate the conversation around what success actually looks like and what it really means to be a top performing software company. Enterprise software is recession-proof. Listen to the episode below, or scroll down to read the rest of this story.

Benchmarks 52

Benchmarks Scale SaaS Software Review 52

Sales Hacker

APRIL 22, 2019

Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry leading training and coaching software and innovative content and engagement solutions. Showpad is the leading sales enablement platform for the modern seller. That’s how I got my introduction during internet 1.0

Development Team Review 67

Development Team Review Scale Software Review Sales Hiring 67

Casey Accidental

OCTOBER 20, 2020

Building on the definitions from that essay and introducing a few new ones, here are the types of business models we’ll cover: SaaS: software that businesses access online and purchase via a subscription e.g. Slack, Adobe, Atlassian. A business is SaaS or SaaS-like if it sells anything else software-related. Just look at airlines.

Marketplace as a Service 40

Marketplace as a Service Business Model SaaS Payments Payments 40

Teamgate

OCTOBER 4, 2019

There is a myriad of software tools that will alert a business any time it is mentioned on social media, providing time, place, and actual comments. Micro-Moment Sales: Red Roof Inn uses a combination of airline information and push notifications to grab customers in the moment.

Technical Review 40

Technical Review Technology AI Search Social Media 40

User Pilot

MARCH 14, 2023

Or is there a better user onboarding software that’ll get the job done seamlessly? Choosing the right software is a challenging decision. There are several reasons why you may need one: For most software companies, creating interactive manuals from scratch is the wrong approach.

Software Review 52

Software Review Technical Review Systems Review Onboarding 52

User Pilot

MARCH 24, 2023

Alternatively, is there another in-app onboarding software that surpasses these two options? There are several reasons why you may need one: For most software companies, creating interactive manuals from scratch is the wrong approach. We’ve needed to purchase other software that will better meet our needs.

Software Review 52

Software Review Technical Review Onboarding Scale 52