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Top 30 SaaS Companies in India

SmartKarrot

The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices. A report from Bain & Company predicted that “Indian SaaS companies will reach $30 billion in revenue by the year 2025”. Zoho is committed to offering outstanding customer service.

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Intercom on Product: Rise of the “keyboard-first” generation

Intercom, Inc.

It would be hard to pitch a recruiting system or a human resources system to track your staff or whatever, it’d be hard to pitch one of them purely on, “Hey, look how fast it is,” because the person who’s buying it probably doesn’t actually care about how long it takes everyone else to use it.

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Super Agents as one of the New Customer Service Trends

Upscope

4) New contact center jobs will be created; for example, data scientists, automation specialists, and application developers. The case against is they are difficult to recruit and train, the cost is higher, it's harder to scale and rapidly add more if the company grows. Entrepreneurial super agents I love this one.