Totango

JANUARY 3, 2024

Totango now offers integrations with leading revenue intelligence platforms Gong and Chorus to help teams enhance operational efficiency and leverage the insights gleaned from customer interactions to drive strategic decision-making.

Revenue 109

Revenue Operational efficiency. Scale Customer Success 109

IT World

MARCH 8, 2023

It donated the office furniture to charities, then invested in technology — especially virtual meeting spaces to help employees operate efficiently and inclusively. To read this article in full, please click here

Operational efficiency. 91

Operational efficiency. Technology Investment 91

Totango

NOVEMBER 16, 2023

Regardless of your email service provider, these tools allow your customer success teams to see all customer interactions in one place—your Totango platform—without any manual logging, which increases your team’s operational efficiency, improves communication effectiveness, and enhances cross-functional visibility into customer interactions.

Customer Success 114

Customer Success Operational efficiency. Communication Churn 114

Payrix

AUGUST 21, 2024

At the same time, Inktavo needed the robust offerings of a single provider capable of doing some of the heavy lifting that would help their internal team become more operationally efficient. We did that through various channels from emails, in-app, phone, blog articles, and other communication channels.

Payment Solutions 130

Payment Solutions Payments Merchant Services Payment Methods 130

Stax

MARCH 26, 2024

By leveraging online terminals, merchants can enhance their operational efficiency, expand their market reach, and provide an enriched customer experience. This article covers the what, why, and how of online terminals; all a business owner needs to know to dive in and thrive.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

User Pilot

JUNE 22, 2023

In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. Improve operational efficiency : By reducing the load, you can streamline business processes to help the support team complete their tasks faster.

Customer Support 96

Customer Support Underperforming Technical Team Social Media AI Search 96

Stax

JUNE 20, 2024

In this article, we’ll explore key aspects software service providers must consider when navigating an ISV partner ecosystem. Paul, Minnesota, specializes in assisting irrigation and lawn care businesses with their paperwork, task management, and client relationships using efficient automation.

SaaS Payments 88

SaaS Payments Payment Services Payments Stax 88

Sales Hacker

FEBRUARY 6, 2023

You can improve ops efficiency During difficult economic times, operational efficiency takes on a special importance. A continuous planning approach leads to dramatic improvements in ops efficiency. These operational efficiencies save the ops team time and money.

Sales Hiring 103

Sales Hiring Software Review Systems Review Operational efficiency. 103

InsightSquared

MAY 6, 2020

However, if you have limited resources with which to work, you might be more interested in operational efficiency to maximize your resources. How to Find the Sweet Spot Between Effectiveness and Efficiency. If you seek aggressive growth and have resources to burn, effectiveness might be the priority.

Machine Learning 118

Machine Learning Artificial Intelligence Operational efficiency. Forecasting 118

InsightSquared

JANUARY 30, 2020

Article orginally published on MarketingProfs. R evenue operations is no doubt among the hottest trends in B2B marketing. Revenue operations has moved from a world in which you must be highly trained to do anything, to a world where you can move ten times faster without intensive training. First, what is revenue ops?

Revenue 77

Revenue B2B Marketing Operational efficiency. 77

SaaStock

FEBRUARY 12, 2019

How they dared with the next step, yet maintained operational efficiency all along. How they tailored growth internally so they kept the same level of service. How they kept their attention to detail despite the scale. Instilling discipline in sales execution.

Scale 145

Scale SaaS Sales Hiring Operational efficiency. 145

Sales Hacker

OCTOBER 20, 2021

It eliminates manual, disjointed contract processes and increases operational efficiency. Automation and contracting software is changing the face of contracts and agreements by automating the end-to-end contract lifecycle, making the process seamless for all involved. 3 considerations legal and sales teams should keep in mind.

Payment Services 121

Payment Services Technical Review Payments Software Review 121

SaaStr

AUGUST 7, 2020

And they do on operational efficiency frankly and our value proposition at Coupa has always been to help companies become more operationally efficient. We’re really operating on the exact opposite side of the equation. To help them unlock all of their potential so they can pursue all of their missions and visions.

Payment Solutions 212

Payment Solutions Pricing Payments Payment Services 212

ChurnZero

JUNE 12, 2020

When we represent our organizations, we want to generate more revenue with fewer resources,” explains Smartsheet in their article on calculating productivity. Customer experience metrics: Customer Success Operations monitors service quality and productivity as it relates to overall operational efficiency.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

ChurnZero

MARCH 22, 2023

This is a guest article by Kristen Hayer , the founder and CEO of The Success League. They need to make sure they are operating as efficiently as possible to be ready for any kind of financial hit that the business might take. You can’t help any of your customers effectively if you aren’t operating efficiently.

Customer Success 97

Customer Success Headcount Finance Leadership 97

SaaS Metrics

JUNE 1, 2023

Companies worldwide are adopting cloud services to cut costs, improve operational efficiency, and gain a competitive edge. This article will explore the extent of cloud computing adoption among companies. Read more The post Cloud Computing Adoption Across Companies first appeared on SaaS Metrics.

Cloud 52

Cloud Operational efficiency. Innovation Technology 52

Navint

FEBRUARY 9, 2022

As a follow on to our recent article, Agile Billing: How an Agile Billing capability drives speed-to-market, operational efficiency and customer centricity, this new infographic explores the ten key capabilities of every Agile Billing. Then you likely need an Agile Billing function.

Operational efficiency. 52

Operational efficiency. Revenue Marketing 52

User Pilot

DECEMBER 10, 2023

This article will discuss what revenue run rate is, how you can calculate it, its limitations, and practical applications of this valuable metric. MRR assesses the short-term operational efficiency of your SaaS business while RRR provides long-term insight.

Revenue 104

Revenue Scale SaaS Forecasting 104

User Pilot

MARCH 12, 2024

This article explores key tips and best practices to streamline your SaaS user management process and create a productive and secure work environment. Operational efficiency : SaaS management platforms improve efficiency in a variety of ways. User management systems help enforce these regulations.

Management 105

Management Azure SaaS Systems Review 105

User Pilot

JULY 22, 2024

In this article, you will discover 12 patient engagement metrics to track – and why they matter. You will also learn how to leverage analytics dashboards to track them efficiently for better-informed decision-making.

Healthcare 103

Healthcare Engagement Metrics Benchmarks 103

Scytale

JUNE 25, 2024

In this article, we’re looking at what SOC 2 controls are, and the role they play in becoming SOC 2 compliant. SOC 2 compliance helps fulfill these requirements efficiently. Clients are less likely to trust an organization that does not comply with a leading security standard like SOC 2.

Outsourcing Services 98

Outsourcing Services Startup Technical Advisors Technical Review 98

Sales Hacker

OCTOBER 7, 2022

The advanced view, as represented by Dell Technology’s Keith Briscoe , emphasized the growing importance of analytics and technology – key ingredients to informing strategic decisions and enabling operational efficiency. Careers in sales compensation planning panel.

Compensation 104

Compensation Trends Sales Artificial Intelligence 104

Valuize Consulting

OCTOBER 18, 2024

This article explores the potential for services teams to redefine excellence in B2B relationships, advocating for a shift towards value-driven methodologies and processes. We’ll examine how these teams can align their efforts with customer success, ultimately driving meaningful outcomes for B2B customers.

Customer Lifetime Value 52

Customer Lifetime Value Payment Services Technical Advisors Payment Solutions 52

User Pilot

MAY 5, 2023

5 best practices to enhance self-service customer experience Self-service can reduce online support costs, increase operational efficiency, and boost customer satisfaction. Which includes resources such as knowledge base articles, documentation, video tutorials , and support tickets right from the product UI.

SaaS 98

SaaS AI Onboarding Machine Learning 98

User Pilot

JULY 17, 2024

His decision-making is driven by a need for security and operational efficiency. He prefers content that includes case studies, frameworks for product-led growth , and in-depth articles on onboarding strategies. That said, this persona example is about Eddie, who represents IT decision-makers in large enterprises.

Technical Review 105

Technical Review Software Review Market Research Interviewing 105

User Pilot

MAY 8, 2024

If you’re in such a tight spot or want to prevent getting there, this article can help. In the B2B SaaS context, these needs normally revolve around solving particular business problems, improving operational efficiency, or gaining a competitive advantage. And it’ll be increasingly harder to acquire new ones.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. Efficiently manage payments and invoicing processes, reducing manual errors and enhancing overall operational efficiency.

Stax 88

Stax Payments Payment Services Payment Features 88

Subscription Flow

APRIL 1, 2024

Effectiveness and Safety A dependable merchant of record greatly increases a business’s ability to sell software products effectively and safely in the ever-changing world of digital commerce, improving customer experiences and optimizing operational efficiency.

Merchant Services 98

Merchant Services Payment Services SaaS Payments Payment Methods 98

User Pilot

NOVEMBER 14, 2023

In this article, we will discuss the key differences between reporting and analytics, why you need both, and powerful tools that can serve your analytics and reporting needs. You need both reporting and analytics to get a competitive edge, improve operational efficiency , improve your hiring strategy, and make better decisions.

Sales Hiring 111

Sales Hiring Trends Data Retention 111

User Pilot

JULY 30, 2023

In his 2007 HBR Silo Busting article , Harvard Business School Professor of Business Administration Ranjay Gulati wrote that: “In a survey of senior executives I conducted a few years ago, more than two-thirds of the respondents cited this shift as a strategic priority in the next decade.

Data 98

Data Systems Review Software Review Company Culture 98

Subscription Flow

NOVEMBER 30, 2023

In this article, our focus is going to be on those companies that want to hunt other enterprises and find the best billing system for SaaS businesses that can help them achieve this goal. However, the second way that businesses opt for is to target enterprise-level companies.

Payments 59

Payments Payment Solutions Payment Services SaaS Payments 59

InsightSquared

AUGUST 14, 2019

Forrester research anticipates businesses that combine AI with human insights will experience a 66% boost in productivity, a 61% increase in customer satisfaction, and 68% greater operational efficiency. If you’ve yet to incorporate AI into your sales process, now is the time.

Artificial Intelligence 91

Artificial Intelligence Sales Recruiting AI Forecasting 91

Baremetrics

AUGUST 28, 2021

In this article, we discuss these three terms to help you understand what they mean for your business. It shows how effective a business is at generating sales, but it doesn’t consider the operating efficiencies, which can have a great impact on the bottom line.

Payments 90

Payments Revenue Payment Services SaaS Payments 90

BetterCloud

JANUARY 17, 2020

This article is excerpted from BetterCloud CEO David Politis’s new book, The IT Leader’s Guide to SaaSOps (Volume 2): How to Secure Your SaaS Applications. To start with, there are key operational processes in your SaaS environment to review, consider, and implement. Where is there room to automate operational processes?

Data 64

Data Operational efficiency. compliance SaaS 64

Sales Hacker

MARCH 5, 2019

Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. “Kevin has always proven himself to be a genuine, driven & dedicated sales rep that goes out of his way to introduce himself, learn about who you are and what you do and to keep in touch!”. Account Manager/CSM.

Sales Hiring 110

Sales Hiring Scale Sales Leadership 110

Subscription Flow

DECEMBER 22, 2023

In this article, we will discuss the eCommerce subscription trends to follow in 2024 to beat the competition and achieve sales targets. E-commerce platforms can now personalize experiences, improve marketing tactics, and increase operational efficiency thanks to this data inflow.

Payment Methods 59

Payment Methods Artificial Intelligence Trends Payment Features 59

OpenView Labs

FEBRUARY 13, 2019

Editor’s Note: This article first appeared on Kia CX’s blog here. . Doing so does not scale nor is it feasible to run your operations differently for each customer. The answer lies in building a Customer Experience framework that allows for flexibility to balance both operational efficiency and individual customer needs.

Operational efficiency. 53

Operational efficiency. Customer Success Education Development 53