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One company cited saving ~$6 for each call served by their LLM-powered customer service—for a total of ~90% cost savings—as a reason to increase their investment in genAI eightfold. Here’s the overall breakdown of how orgs are allocating their LLM spend: 3. Cloud is still highly influential in model purchasing decisions.
Enterprises push for their data to be under their control in virtualprivateclouds, in open data formats like Iceberg, to run AI models in their own environments - the cloud-prem architecture. These models are their intellectual property & a key competitive advantage.
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