User Pilot

AUGUST 21, 2023

Product managers often work in cross-functional teams and bridge the gap between multiple departments. Product managers need to put themselves in the shoes of company executives, other team members, and of course end users so a strong affinity for empathy will go a long way. What qualities do you look for in a strong product team?

Interviewing 98

Interviewing Underperforming Technical Team Sales Hiring Management 98

Neil Patel

JANUARY 25, 2021

Your team is the very pulse of your business, which is why their skillset is the most crucial factor when it comes to choosing a software tool. Figure out the technical knowledge of your team. Do you have a team of engineers and data scientists who know programming languages like Python, SQL, and R? User Skillset.

Data Analysis 128

Data Analysis Software Data Scale 128

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. “How do you make sense of and identify the trends in the many conversations your team is having with your customers?” What does success look like?

Scale 211

Scale Underperforming Technical Team Trends Metrics 211

Buffer Resources

SEPTEMBER 25, 2023

These tools leverage artificial intelligence (AI) and natural language processing (NLP) technologies to assist in creating, optimizing, and managing content for various social media platforms. This tool also offers a unique feature that gives you smart alerts on audience sentiment using machine learning.

Social Media 132

Social Media AI Search AI Artificial Intelligence 132

User Pilot

JANUARY 12, 2023

Gain a better understanding of how customers interact with your product or service and make data-driven decisions about product development. Other ways include artificial intelligence and machine learning. Other ways include artificial intelligence and machine learning. Feature heatmaps.

Artificial Intelligence 98

Artificial Intelligence SaaS Software Review User Experience 98

User Pilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. But then what? Source: Indicative.com.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

User Pilot

JUNE 28, 2024

TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams. Here are some top tools to consider: Userpilot : Best in-app analytics tool for product teams. Which metrics will you track to measure progress ?

Underperforming Technical Team 104

Underperforming Technical Team SaaS Artificial Intelligence Data Analysis 104

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Communication 118

Communication Underperforming Technical Team Mobile Machine Learning 118

Sales Hacker

NOVEMBER 16, 2021

Without automation, optimization and growth will suffer, ultimately resulting in poor ROAS. With this in mind, it’s important to identify the best tools to automate lead generation and why your team should invest in them. Custom filters, views, and metrics. Machine learning and automated bid optimizer. SalesHandy.

Scale 127

Scale Outsourcing Services Machine Learning Artificial Intelligence 127

Intercom, Inc.

JANUARY 31, 2023

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. In product development, customers are always the ultimate arbiter – you may build amazing technology, but if it doesn’t solve a problem for them, it’s not worth it.

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Generative AI AI Search AI ChatGPT 129

BetterCloud

MARCH 17, 2025

Shadow AI, aka the unsanctioned artificial intelligence based applications that are in your tech stack, is often adopted by individual teams or employees for perceived productivity gains. Foster cross-departmental collaboration Establish a cross-functional team dedicated to software procurement and management.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics gives teams a real-time comprehensive sight into customer behavior providing valuable insight into the journey. That software can go as deep as analyzing the sentiment of the user using sophisticated Artificial Intelligence techniques. How Customer Journey Analytics can benefit your business teams?

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 163

Payments Merchant Services Payment Solutions Payment Services 163

SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. If you think of this from a market size standpoint, there’s often this debate, is that good or bad?

Sales Hiring 227

Sales Hiring Scale Payments Cloud 227

User Pilot

FEBRUARY 17, 2022

Continuous discovery is the process of conducting small research activities through weekly touchpoints with customers, by the team who’s building the product. In other words, it’s a mindset of developing a cadence of having conversations with your customers and getting regular feedback from them. The product team and the trio.

Sales Recruiting 98

Sales Recruiting Underperforming Technical Team Interviewing Machine Learning 98

Neil Patel

JANUARY 18, 2023

If there’s a story to tell from 2022, it’s that Google’s algorithm updates continue to impact the past, present, and even future of both web development and content creation. Understanding where the industry is heading lets your team lay the groundwork for success today. Branding is back at the forefront of search concerns.

VP of Engineering 113

VP of Engineering AI Search Engineering Social Media 113

SaaStr

OCTOBER 31, 2019

What I’m going to do is talk a little bit about what we’ve seen over the course of the last year and then also talk about some metrics we track or we encourage our founders to track as they’re building their businesses, and then, lastly, try to go through a few predictions for the next couple of years.

Cloud 111

Cloud Scale AWS Machine Learning 111

Sales Hacker

JULY 2, 2019

Keep reading to learn why the old virtual handshake has run its course, the #1 thing you can do to turn things around, and a simple way to start getting real results now. It’s the year mail sequences became the new norm for sales teams across the entire tech community. And I want to assure you, it’s not all bad.

Scale 107

Scale Technical Review Social Media Sales 107

User Pilot

JULY 29, 2024

Userpilot is an all-in-one growth platform that helps product teams boost key metrics through contextual in-app experiences. Zendesk is an AI-powered customer service software that helps CS teams manage support tickets from one hub. Either use pre-built dashboards or create custom dashboards with metrics of your choice.

Customer Success 105

Customer Success Software Management SaaS 105

Sales Hacker

MARCH 18, 2025

Prior to Mutiny, Jaleh was the Head of Marketing and Business Development at Gusto, where she grew the company from 500 to 50,000 customers over 4 years. 42:10 The most valuable AI use cases for B2B sales teams. 42:10 The most valuable AI use cases for B2B sales teams. what you can do with LLMs is absolutely remarkable.

Scale 66

Scale AI Marketing Sales 66

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 157

Enterprise Underperforming Technical Team Scale B2B 157

Sales Hacker

SEPTEMBER 1, 2020

REGIE uses artificial intelligence to create entire outbound, inbound, and even follow-up sales campaigns faster. Using over 1 billion rows of performance data across 75 industries, REGIE uses your targeting to inform your campaigns, decreasing the time your team spends creating campaigns. Mykal, welcome to the show.

Sales Hiring 92

Sales Hiring Scale Sales Artificial Intelligence 92

User Pilot

MARCH 26, 2024

The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Userpilot's artificial intelligence empowers teams and product managers who don't have a formal background in data science or statistics. Path analysis. AI analytics.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Userpilot's artificial intelligence empowers teams and product managers who don't have a formal background in data science or statistics. Path analysis. AI analytics.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Userpilot's artificial intelligence empowers teams and product managers who don't have a formal background in data science or statistics. Path analysis. AI analytics.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Userpilot's artificial intelligence empowers teams and product managers who don't have a formal background in data science or statistics. Path analysis. AI analytics.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Userpilot's artificial intelligence empowers teams and product managers who don't have a formal background in data science or statistics. Path analysis. AI analytics.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

JANUARY 15, 2021

But making the effort to understand the fundamentals will allow you to make significant improvements to all your growth metrics faster. Why Google Analytics is not a product analytics tool , and how product analytics differs from and relates to product metrics. But look out for vanity metrics !

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

Stax

FEBRUARY 19, 2024

To achieve this, vertical SaaS products bring in experts from niche markets to develop industry-specific features, ensure compliance with industry standards or regulations, and integrate with key business platforms that are standard within that industry. Consider the following.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Casey Accidental

APRIL 9, 2018

Except for very specific groups, people don’t dislike email; they dislike bad email. The path to figuring what email your customers would like to receive is largely to ask what kind of value do they see in my product, and can I deliver that value in email form. If emails are successful, test them as push notifications as well.

Outsourcing Services 68

Outsourcing Services Marketing Merchant Services Outsourced Development 68

Sales Hacker

NOVEMBER 17, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable. My team is suffering from this problem. But that started early on. Why not me?

Scale 109

Scale Sales Hiring Underperforming Technical Team Travel 109

Natalia Luneva

JANUARY 13, 2021

How to calculate this metric and what’s the average SaaS churn rate? Tracking your customer retention and churn metrics help you understand your growth opportunities. Richman’s former company was Halp, a help desk for operations teams. Not all customers leave because of missing features, low ROI or poor service.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Unbounce

JULY 12, 2023

How you can increase the volume and variety of your creative output using AI How you can improve your prompts If managing your data privacy is even possible in this new AI age Listen to the episode to find out about how (human) marketing agencies can fare against marketing robots… or maybe team up and create an even more powerful force.

ChatGPT 98

ChatGPT AI Merchant Services Underperforming Technical Team 98

Chargify

AUGUST 17, 2017

Analyze metrics. We hope analyzing metrics is automatically one of the first things a SaaS company does when dealing with stalled growth, but it also seemed remiss to not include the obvious in this post. Curious what metrics industry leaders obsess over? You may also want to analyze metrics you don’t normally prioritize.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53

Neil Patel

APRIL 7, 2023

You’re trying to predict the future of your website’s traffic and search engine rankings, and oftentimes, it’s difficult to know what metrics to focus on, or if they are really giving you, your team, or your clients an actual picture. What Metrics Should You Track In Your SEO Forecast?

Forecasting 81

Forecasting Underperforming Technical Team Engineering Trends 81

Baremetrics

MARCH 23, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Both platforms use machine learning to detect suspicious payment activity while letting legitimate customers and workers have access. Try Baremetrics free. Table of Contents.

Payment Services 69

Payment Services Payment Features Payment Methods Payments 69