The SaaS Debate: Who Owns the Renewal and Upsell? Customer Success vs. Sales
ChurnZero
OCTOBER 16, 2020
They sit down and start scribbling down payments and interest rates in a two-by-two square. Why would we replicate that awful and uncomfortable experience we have in the B2C world with our B2B buyers? When a customer engages with your platform, they have a vision and an expectation of what they’ll achieve,” says Amanda.
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