Baremetrics

MARCH 30, 2021

Do they support the payment platform you desire? Zuora debate, we seek to learn more about these platforms. Chargebee Vs. Zuora These two platforms are quite useful for billing and invoicing. Their main difference lies in the total number of integrations, with Chargebee taking the edge. Let's find out.

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

ProfitWell

SEPTEMBER 10, 2020

SaaS revenue is expected to reach $143.7 Running your own server to handle your customer's valuable data requires a huge investment to match the same level of security and reliability that comes baked into services like Amazon AWS and Microsoft Azure cloud. As such, many SaaS businesses are opting for the latter.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

SmartKarrot

NOVEMBER 18, 2020

As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Drive customer success outcomes by focusing on improving an already high retention rate, with less than 5% churn per year. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

OPEXEngine

DECEMBER 15, 2020

Churn is the enemy of subscription-based businesses; it measures the rate at which your hard-won customers cancel their subscription to your service. Left unchecked, what seems like a relatively low customer churn rate month-on-month can quickly escalate into a crippling annual churn rate that your business can’t sustain.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

Intercom, Inc.

OCTOBER 12, 2021

We’re the first to say that bots and automation are invaluable tools in your support arsenal – but we also know they’re not always the answer. You’ve probably had at least one awful support experience where automation has been used to disastrous effect. Finally, remember that your human support team is made up of humans.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

User Pilot

JULY 23, 2020

For that matter, are you making any revenue yet? What’s your new user churn rate looking like? Because you’re in the recurring revenue game, not the one-off purchase game. The overwhelming majority of SaaS business revenues come from renewals and upsells, as the diagram above shows. Are you making any profit yet?

Retention 66

Retention SaaS Payments Strategy Payment Solutions 66