Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. Multi-cloud architectures. The top ten technical strategies to avoid.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Hitenism

NOVEMBER 7, 2016

In 2006, after Amazon Web Services (AWS) helped pioneer what we now call the cloud, product development changed forever. What once took millions of dollars and a team of engineers to create, a lone developer could suddenly hack together in half an hour. Today, one-third of daily internet users visit websites built on top of AWS.

AWS 189

AWS New CTO Scale CTO 189

Tom Tunguz

JANUARY 14, 2021

Cloud Data Lakes are the future of large scale data analysis , and the more than 5000 registrants to the first conference substantiate this massive wave. Mai-Lan Tomsen Bukovec, Global Vice President for AWS Storage will deliver one of the keynotes. Data engines query the data rapidly, inexpensively.

VP of Engineering 203

VP of Engineering Cloud Data AWS 203

Intercom, Inc.

NOVEMBER 3, 2021

Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. The result is lots of semi-meaningful alerts, noise, context-switching, and multitasking for the on-call engineer. Are the steps clear enough to be followed by any engineer on the team? Is the alert still relevant?

Engineering 209

Engineering Software Review Systems Review AWS 209

Tom Tunguz

JANUARY 28, 2020

Typically, the data resides in the customer’s cloud account. This cloud account has many names but no real moniker yet. Some call it a VPC for virtual private cloud. Others call it cloud prem, a contraction of cloud and on-prem(ises). Today, many of those data centers are in the cloud, hence cloud prem.

VPCs (Virtual Private Cloud) 223

VPCs (Virtual Private Cloud) Cloud Enterprise Data 223

SaaStr

MARCH 9, 2022

So DigitalOcean is the quiet Cloud platform that keeps on growing. Focusing on smaller developers, in some ways it’s been a bit overshadowed by AWS, Azure, and Google Cloud. DigitialOcean doesn’t want to take AWS, Azure and Google on in the enterprise and doesn’t really try. Wow what a story!!

Azure 270

Azure AWS SMB Cloud 270

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Clouded Judgement

SEPTEMBER 27, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Subscribe now Foundation Models Are to AI what S3 was to the Public Cloud Many people look at 2006 as the birth of the public cloud - the year Amazon launched AWS. Follow along to stay up to date! However, a couple things happened.

Cloud 176

Cloud GCP(Google Cloud Platform) AWS Azure 176

SaaStr

FEBRUARY 21, 2024

Welcome to the latest installment of our “ What’s New ” series where SaaStr founder and CEO Jason Lemkin sits down with some of the top leaders and founders in SaaS and Cloud to discuss What’s New and what should be top of mind for fellow founders. AWS can’t support 20 partners equally. Otherwise, it falls apart.

AWS 276

AWS Scale Sales Hiring Marketing 276

SaaStr

MARCH 6, 2024

So Okta is one of our favorite SaaS and Cloud leaders. Founder CEO Todd McKinnon was VP of Engineering at Salesforce and left to start Okta in the depths of the last downturn. Much, Much, Much More Efficient Than 12-24 Months Ago The story of almost every Cloud leader. Wow, what an engine at $2.5 Billion in ARR!

Fractional VPE 279

Fractional VPE Part-Time VPE Scale SMB 279

Intercom, Inc.

MAY 25, 2022

This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . Our tooling allows for high availability.

Scaling 252

Scaling AWS Software Review Technical Review 252

FastSpring

APRIL 29, 2025

With AWS elasticity and real-time observability, FastSpring can make adjustments and scale instantly, ensuring uninterrupted transactions no matter how many players are buying. Moreover, we have an enterprise-grade engineering team that has built and maintains a scalable and resilient cloud-native stack using AWS.

Payment Services 133

Payment Services Payments Payment Solutions Payment Methods 133

SaaStr

OCTOBER 6, 2022

DuploCloud offers an end-to-end DevOps software platform for dev teams that don’t have dedicated DevOps engineers and augments those that do. The platform automates the provisioning of your application to the cloud (AWS, GCP, Azure), integrating cloud ops, DevOps, and security/compliance with 24×7 monitoring and support.

GCP(Google Cloud Platform) 246

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 246

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

DECEMBER 14, 2021

When it launched in 2011, Treasure Data’s positioning was a Hadoop-based big data warehouse in the cloud. Commoditization From AWS & Google Cloud. Every piece of marketing collateral had to be rewritten, and the needed AE background shifted from an engineering focus to a marketing and business focus.

Sales Hiring 304

Sales Hiring Data AWS Leadership 304

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

MAY 31, 2023

So Snowflake is the high flier in Cloud. It’s one of the few still commanding a premium multiple in today’s world, and still growing at tremendous rates: Snowflake is also a barometer of everything in SaaS and Cloud, because a significant amount of its revenue is consumption-based, at least in part. Not none, just less.

Headcount 246

Headcount Scale Sales Hiring AWS 246

Tom Tunguz

APRIL 6, 2023

In the cloud, AWS, Azure, & GCP have created about as much market cap as all the top 100 B2B & B2C publics built on cloud (Netflix, ServiceNow, AirBnb, etc). Startups can integrate with a plug-in, build a prompt-tuning engine (a little model on top of a bigger model), or develop & train their own models.

Generative AI 228

Generative AI AI GCP(Google Cloud Platform) Startup 228

SaaStr

APRIL 26, 2024

Historically, Cloud platforms like AWS and Azure help with the sporadic needs of renting a GPU for a few hours for training vs. long-term use, which would cost thousands of dollars. If someone doesn’t want to switch from AWS because AWS has partnerships with OpenAI, they have tradeoffs.

AI Search 284

AI Search AI Artificial Intelligence Scale 284

SaaStr

APRIL 28, 2021

You’re now pulling engineers to answer security questionnaires, and you’ve just learned that getting a SOC 2 report will take 6-8 months to prepare for the audit, plus another 6-12 months to complete the audit itself. That is, until you’ve got a major enterprise deal close to the finish line. 5 – Configure Your Infrastructure.

Enterprise 275

Enterprise Software Review Azure GCP(Google Cloud Platform) 275

Intercom, Inc.

APRIL 28, 2021

Cloud costs can be awkward and are constantly evolving, as proven by the growing world of cloud financial management (FinOps). For example, at Intercom, we primarily focus on return for effort; the estimated savings we will make per engineering hour required to execute the work. Centralize governance. Zero touch costs.

Management 211

Management Government Cost optimization & reporting Engineering 211

Tom Tunguz

NOVEMBER 8, 2023

Most sophisticated data teams run like software engineering teams with product requirement documents, ticketing systems, & sprints. Semantic understanding of code and ephemeral developer environments enables data engineers to reduce costs and work more fluidly together (SQLMesh).

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

SaaStr

DECEMBER 20, 2023

In the latest installment of SaaStr’s What’s New series – where we sit down with the leaders in SaaS and Cloud for the inside scoop on what’s top of mind and what’s new, SaaStr CEO and Jason Lemkin chats with the CEO of ZoomInfo , Henry Schuck. So, what’s new at ZoomInfo?

New CTO 309

New CTO Scale Sales Hiring CTO Hire 309

Intercom, Inc.

MARCH 26, 2020

All of Intercom’s production infrastructure is provided as a service to Intercom by Amazon Web Services (AWS). AWS is the leading cloud provider in the industry, and we leverage their portfolio of globally redundant services to ensure Intercom runs reliably. Business continuity.

AWS 192

AWS Business Scale Cloud 192

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

SaaStr

AUGUST 10, 2023

The three topics of advice covered for organizations in the $1M-10M range are: Building a cloud service vs. open source. Building A Cloud Service vs. Open Source “Building is easiest when you have a tight focus,” shares Kimball. But should you build a cloud service vs. open source? But eventually, it becomes engineering.

Scale 243

Scale Scaling Sales Hiring Cloud 243

Clouded Judgement

MARCH 31, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. The majority of COGS (revenue less COGS = gross profit) fall in hosting costs (ie AWS), and some customer support. Or hire less engineers but write more code with tools like GitHub Copilot. Follow along to stay up to date! The list goes on.

Cloud 130

Cloud Sales Hiring AI Headcount 130

SaaStr

DECEMBER 13, 2021

We’re currently in the age of the public cloud. Databricks started out in the Cloud; we never provided an on-prem offering, only a SaaS Cloud offering. For us, the SaaS model Amazon Web Services (AWS) offered was an amazing one to look at. Open Source is here to stay—and Open Source + SaaS is the future.

Enterprise 246

Enterprise AI SaaS AWS 246

Tom Tunguz

NOVEMBER 28, 2023

” Unstructured data is the growth engine : 17x growth y/y suggests a small number last year, but phenomenal interest. Improved terms from the cloud service providers have contributed to margin expansion.” “I don’t even hear the words AI and budget in the same sentence.”

GCP(Google Cloud Platform) 187

GCP(Google Cloud Platform) Azure Data Startup 187

IT World

APRIL 22, 2020

Google Cloud has announced that Anthos — the company’s software for deploying and managing Kubernetes workloads across multiple on-prem and cloud environments — now supports running workloads on rival cloud platform Amazon Web Services (AWS), with Microsoft Azure support still in preview for now.

Azure 69

Azure VP of Engineering AWS Cloud 69

SaaStr

NOVEMBER 24, 2021

Consider the scenario: There are a handful of skilled engineers in Silicon Valley. But are those factors really going to carry the company long-term, or could another competitor outstrip them? Roberge suggests trying the “Sustainable Moat Test.” If they chose to: Raise a round from Sequoia. Copy your entire product.

Sales Hiring 255

Sales Hiring Scale Compensation Sales 255

SaaStr

MARCH 1, 2024

We’re on the cusp of a golden age in AI, and the lesson learned from Cloud was that Cloud sped up the pace of development by a lot. Engineers are more productive because Github’s Copilot writes 50% of code. Thinking back through Cloud and mobile, what can you learn from them? That’s every other line of code.

Generative AI 289

Generative AI Outsourcing Services AI Software Review 289

Intercom, Inc.

JUNE 1, 2018

The EU was kind enough to provide a stress test for our email delivery pipeline during the GDPR surge on a scale that I doubt our engineering team as a whole would have agreed to, and we passed. For our engineering teams at Intercom, there was a much more short term impact last week, which we think is interesting enough to share more widely.

Scale 204

Scale Engineering AWS Scaling 204

Intercom, Inc.

AUGUST 30, 2022

Mercury’s product also includes integrations, rules, and shortcuts that were engineered to help founders spend as little time as possible thinking about banking. AWS – Cloud computing. Many of the biggest and best companies in the world use AWS – and many of them were once startups using AWS, too. Apply now.

Scale 163

Scale Payment Services Startup AWS 163

Treehouse Technology Group

DECEMBER 2, 2021

Overview: As a Data Engineer, you will work with stakeholders and the internal development team to guide the technical development of enterprise data solutions. The Data Engineer will… The post Data Engineer (Python & AWS Cloud) appeared first on Treehouse Tech Group.

AWS 40

AWS Engineering Cloud Data 40

SaaStr

OCTOBER 31, 2019

Bessemer Venture Partners’ Alex Ferrara takes a look at trends and predictions for the cloud industry in 2019. One of the most popular sessions from SaaStr Annual, this presentation will provides an in-depth look at the cloud computing industry across Europe and globally. Want to see more content like this? A few more.

Cloud 113

Cloud Scale AWS Machine Learning 113

IT World

APRIL 9, 2019

Cisco and Google have expanded their joint cloud development activities to help customers more easily build secure multicloud and hybrid applications everywhere from on-premises data centers to public clouds. Check out what hybrid cloud computing is and learn what you need to know about multi-cloud.

multi-cloud Kubernetes 14

multi-cloud Kubernetes Cloud GCP(Google Cloud Platform) Development 14