Intercom, Inc.

OCTOBER 25, 2021

Our leading customer communication platform is used by the most innovative companies worldwide, such as Unity, Spendesk, (add approved customer logos in here). Startup party: RSVP for our exclusive evening party to close the week on November 3rd in partnership with AWS and Aircall. Apply for a mentorship meeting here.

AWS 198

AWS Scale Innovation Startup 198

SaaStr

DECEMBER 20, 2023

For example, Google and AWS are already ZoomInfo customers, but only certain sub-segments within those businesses – not the entire org. It also delivers contextual information for what your communications to those companies should be based on your website, case studies, and its understanding of your business.

New CTO 316

New CTO Scale Sales Hiring CTO Hire 316

SaaStr

MARCH 22, 2023

Ed Lenta, the SVP and GM of Databricks, had the rare opportunity of scaling three hypergrowth companies — VMware, AWS, and Databricks. Sell To Customers How They Want To Be Sold To When Lenta first started building AWS in Australia, they were crude in how they thought about customers. Of course, we all know how that turned out.

Scale 262

Scale Scaling AWS Sales Hiring 262

Intercom, Inc.

AUGUST 30, 2022

AWS – Cloud computing. Many of the biggest and best companies in the world use AWS – and many of them were once startups using AWS, too. For startups in particular, AWS Activate provides architecture guidance and expert support to help you accelerate your growth. HubSpot – CRM. We built Intercom to help you do just that.

Scale 163

Scale Payment Services Startup AWS 163

Frontegg

JUNE 30, 2021

Some classic examples of the use of multi-tenant architecture are Salesforce, an industry standard in providing CRM services; Netflix, a popular streaming service; Slack, a business communication software; and other giants like Hubspot, Office 365, Box, Zoho, and Zendesk. How to Build a Multi-tenant SaaS Application on AWS?

AWS 88

AWS SaaS Payments Payment Methods Enterprise 88

Intercom, Inc.

APRIL 19, 2018

I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

DECEMBER 27, 2023

Customers range from AWS skills-builder platforms with billions of users to Zoom using it for customers and employees. It’s essential that messaging doesn’t get confused when communicating with these different use cases. They’re also growing fast and are nicely profitable. Let’s dive into it.

Sales Hiring 283

Sales Hiring Scale SMB Outsourced Development 283

SaaStr

JULY 1, 2024

When you go upmarket, they’ll likely want you to integrate with some legacy technology, like MS Dynamics or AWS. Some may surprise you, so keep those communication lines open. You’ve built your product today, and maybe it integrates with Salesforce or Hubspot CRM for your downmarket customer.

Sales Hiring 306

Sales Hiring Scale SMB compliance 306

Intercom, Inc.

MARCH 9, 2018

That’s a reflection of communication habits, with everyone messaging all day long. Here are a few subtle clues we watch for that actually say an awful lot about a potential customer. Just as people prefer to message their friends than call them, customers just don’t want to get on the phone anymore. Assess the opening dialogue.

AWS 205

AWS Communication B2B Sales 205

IT World

JUNE 5, 2020

AWS is already Slack’s “preferred” cloud infrastructure provider, and the two companies have a common rival in Microsoft, competing with its Azure and Teams products, respectively. Chime was launched by AWS in 2017 , but hasn’t grabbed attention in the same way as communication tools such as Zoom and Microsoft Teams in subsequent years.

AWS 59

AWS Azure Software Development Cloud 59

Intercom, Inc.

JUNE 1, 2018

A little context first: here at Intercom we have one of the largest databases in the AWS Cloud. Even at those levels, on the evening before the GDPR deadline we started seeing 4 hour backlogs in the email delivery fleets for messages with larger audiences. We knew this was a bad customer experience. So what did we do?

Scale 204

Scale Engineering AWS Scaling 204

Practical Advice on SaaS marketing

MAY 2, 2011

I'm sure the recent service outage at Amazon Web Services (AWS) had lots of engineers scurrying around, looking for a fix. It's not all bad news First, though, some good news on the reaction to the AWS outage. Good marketers should be prepared to address those concerns, especially in light of the AWS outage.

AWS 100

AWS Marketing SaaS Education 100

SaaStr

JULY 1, 2020

Then Jason, on your comment around SDRs needing to be more thoughtful and sophisticated in communication and strategy, definitely. We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. I think we talked a little bit about this, changing communication.

Merchant Services 266

Merchant Services Scale Sales Recruiting Sales 266

CloudGeometry

FEBRUARY 7, 2022

The AWS Well-Architected Framework is one such approach that helps adopt architectural best practices (whether or not you run on AWS) and adapt continuously. We can see this through AWS Control Tower , a standardized provisioning solution that allows to automate how users set up and configure their accounts.

Well Architected Framework 130

Well Architected Framework SaaS AWS Construction 130

OpenView Labs

FEBRUARY 9, 2021

This is why we’re seeing more and more SaaS companies—Datadog, Twilio, AWS, Snowflake, and Stripe, to name a few—find success with product led growth paired with usage-based pricing. Though it was pioneered in the infrastructure layer (think: AWS and Azure), it’s becoming increasingly popular for API-based products and application software.

Scale 98

Scale Pricing Scaling AWS 98

Scytale

OCTOBER 30, 2024

TigerConnect TigerConnect is a secure messaging platform that’s perfect for healthcare providers looking to improve communication while staying HIPAA-compliant. This tool is ideal for quick and easy communication across teams, reducing the risk of HIPAA violations while optimizing internal workflows.

Payment Services 52

Payment Services compliance Payment Solutions Payment Methods 52

Intercom, Inc.

OCTOBER 12, 2021

You’ve probably had at least one awful support experience where automation has been used to disastrous effect. We’re the first to say that bots and automation are invaluable tools in your support arsenal – but we also know they’re not always the answer.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

User Pilot

APRIL 2, 2025

Userpilots data is fully encrypted and stored with SOC-compliant vendors like Amazon AWS and Google Cloud. Protect customer data with the highest compliance standards Every data point you collect represents actual people, so safeguarding it is a must. which can damage your brand reputation.

Mobile 66

Mobile Underperforming Technical Team Onboarding AWS 66

SaaStr

FEBRUARY 10, 2023

Tech companies realized that this cloud thing might be for real, but the word on the street was that AWS was too hard and complex for customers to realize its benefits. They failed to distinguish and communicate what they were offering. This was when everything in the tech world was all about Amazon Web Services.

Sales Hiring 130

Sales Hiring Development AWS Engineering 130

User Pilot

MAY 10, 2023

From communication to automation, the latest updates in AI are genuinely bridging the gap between science fiction and reality. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Leave regular business communications to EliseAI. But that’s not all!

Artificial Intelligence 90

Artificial Intelligence AI Search AI Machine Learning 90

Intercom, Inc.

MARCH 16, 2022

We maintain very close relationships with our primary cloud infrastructure vendor, Amazon Web Services (AWS), to continually jointly assess the robustness of our infrastructure platform and understand if there are opportunities to evolve and further strengthen our reliability. We manage risk and respond instantly when things go wrong.

Software Review 118

Software Review Technical Review Management Systems Review 118

Tom Tunguz

NOVEMBER 4, 2014

AWS, Twilio, Heroku, etc. Your company can employ pricing to communicate to the market whether your product is a premium, mid-market or low cost alternative. So does Expensify, which decreases the time to file expenses. With cost-based pricing, startups mark up the product they sell by some margin.

Pricing 124

Pricing Startup SaaS Payments Payment Methods 124

User Pilot

FEBRUARY 15, 2024

Integrating email with Salesforce centralizes communication , boosts productivity, improves lead tracking, increases email personalization , and enhances email campaign management. Such data can help you create more targeted email campaigns and ensure seamless cross-channel communication. NPS, CSAT, CES – you name it.

Cloud 105

Cloud Engagement AWS Data 105

IT World

FEBRUARY 23, 2020

Federated Wireless is launching a turnkey 4G/5G service through a partnership with Amazon Web Services and Microsoft Azure that runs over Citizens Broadband Radio Service (CBRS), which the Federal Communications Commission opened up to public use in January.

Marketplace as a Service 64

Marketplace as a Service Wireless Azure AWS 64

Frontegg

JULY 15, 2021

Let’s say an organization wishes to authenticate its users without creating IAM roles and communicate assertions between the source and the target in a cloud environment. SAML is a method of secure communication between parties using extensible markup language (XML). For secure web communication, always use SSL/TLS.

Enterprise 98

Enterprise SaaS Cloud AWS 98

Frontegg

JULY 15, 2021

Let’s say an organization wishes to authenticate its users without creating IAM roles and communicate assertions between the source and the target in a cloud environment. SAML is a method of secure communication between parties using extensible markup language (XML). For secure web communication, always use SSL/TLS.

Enterprise 97

Enterprise SaaS Cloud AWS 97

Baremetrics

MARCH 30, 2021

Users enjoy automatic back-end operations such as invoicing, discount management, payment collections, tax applications, and customer communications, saving them time and effort. Their integration to SF is also quite awful, and most of the time, the data does not appear. be honest How well do you know your business?

Payment Solutions 105

Payment Solutions Payment Features Payments Payment Methods 105

ChurnZero

AUGUST 11, 2020

You and I both know how awful it feels to have someone disregard what we say and focus on their end goal instead. After the results were analyzed, company founder, Timothy Murenzi, sent a communication to all customers informing them that updating the knowledge base was now a top priority.

Retention 97

Retention Strategy Underperforming Technical Team Software Review 97

User Pilot

AUGUST 18, 2024

It helps them tailor their messaging and communicate the UVP effectively. Craft your value proposition and messaging You need a UVP to communicate your product’s value or how your product’s features will help your users. Next, create detailed user personas for each group, outlining their needs and wants , pain points , etc.

AI Search 105

AI Search AI Scale Strategy 105

Tom Tunguz

APRIL 2, 2013

One example of a successful emotional/storytelling post is “The Biggest Challenge of My Professional Career: Communication”. Looking back through the first year or so of my blog titles, I can see now they were awful. Burt Helm from Inc magazine shared this GQ article about Suicide Catchers in China as a great example of storytelling.

Social Media 100

Social Media AWS Construction Metrics 100

User Pilot

AUGUST 22, 2024

To that end, it captures sales-related communications between sales reps and customers or prospects from: Emails : Sender and recipient details, subject, and email body content. It also logs its data on AWS rather than Salesforce, which means the data will never be added to your Salesforce records.

Forecasting 105

Forecasting AWS Revenue Data 105

CloudGeometry

APRIL 25, 2022

Start assessing what you will need to do by reviewing the AWS Well-Architected Security Pillar design principles and Google’s DevOps tech: Shifting left on security. #2 Data Protection Classify, encrypt, manage and monitor data at rest and data in transit Incident Response There will be security incidents you have not anticipated.

Enterprise readiness 130

Enterprise readiness Enterprise Technical Review Software Review 130

Valerian Tech

JULY 18, 2023

Serverless platforms, such as AWS Lambda and Azure Functions, automatically scale resources based on demand, providing agility and cost optimization. Tools like Terraform and AWS CloudFormation enable infrastructure to be defined in code, promoting consistency, repeatability, and scalability across environments.

multi-cloud Kubernetes 52

multi-cloud Kubernetes K8S orchestration (Kubernetes) Cloud CTO Hire 52

User Pilot

AUGUST 16, 2023

This increases collaboration across the organization and fosters communication with non-technical stakeholders. Enhanced collaboration between departments Data democratization improves communication and collaboration between teams within the organization. This increases their productivity and efficiency.

Data 98

Data Technical Review Government Data Analysis 98

User Pilot

SEPTEMBER 1, 2024

Pros of flat rate pricing model Communicates clear value : With a straightforward price, companies can convey the value of their offerings without confusing potential customers with complex pricing plans. Amazon AWS is one of the best SaaS pricing examples with this model. Basecamp’s SaaS pricing example. Amazon pricing example.

Pricing 104

Pricing Strategy SaaS Scale 104

Sales Hacker

APRIL 5, 2018

The lack of coaching, amongst other factors, has directly contributed to a negative stigma with sales people to the point where we now prefer other methods of communication. I’ve also had my fair share of awful demos, discovery calls, and bad negotiation tactics. I’ll be the first to admit I’ve made some terrible cold calls!

Sales 92

Sales AWS Pricing Communication 92

User Pilot

APRIL 30, 2024

Slack helps to streamline internal communication with channels, direct messaging, and integration capabilities. Key examples are Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform, which provide scalable resources like virtual servers and storage. What are the benefits of the SaaS model? Oracle ERP project plan.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104