Intercom, Inc.

FEBRUARY 16, 2022

Until now, Intercom has been a multitenant application hosted in a single region in AWS. We identified some “ known unknowns” too; problems we needed to solve, but didn’t know how just yet – like integrating the new region into our billing system. And so our former CTO and co-founder Ciaran Lee decided we were just going to start.

Scale 234

Scale New CTO Engineering CTO 234

Intercom, Inc.

APRIL 19, 2018

I started at Amazon before they had Amazon Web Services (AWS) so I was lucky enough to see AWS born out of the guts of all of the great operations work done for the amazon.com retail website. You can think of them beginning from very base infrastructural technologies, and in our case we’re betting exclusively on AWS as a cloud vendor.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 296

Part-Time VPE Technical Cofounder CTO Hire New CTO 296

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They often superimpose it on the new company they’ve joined.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

CloudGeometry

JULY 8, 2021

What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. Stories evolve as customers use the software, as new technologies emerge, as market behaviors come and go.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

IT World

OCTOBER 7, 2022

So I reached out to MacStadium ’s Senior Vice President and CTO, Chris Chapman, to learn more about the company's thinking and stratehgy. Like AWS, MacStadium has offered M1 Mac minis-as-a-service for a while; what’s new is the introduction of virtual desktops, which you can work on remotely.

Cloud 71

Cloud New CTO CTO AWS 71

SaaStr

JUNE 26, 2024

Growth is still good for them, but they had no net new customers last quarter. HubSpots NRR has fallen to 100%, so to grow 23%, they must add 23% net new customers. You can see the growth on the platform side with Azure, Google, and AWS and how much it’s accelerating in AI. They said they’ll only grow 17% next year.

CTO Hire 147

CTO Hire AI Venture Capital Sales Hiring 147

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. Want to see more content like this?

Scale 173

Scale Scaling CTO Hire Part-Time VPE 173

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? Because, on the one hand it’s exciting, and what I see a lot today is founders often bond with a new partner. If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 225

Sales Recruiting Development Team Review Technical Review Sales Hiring 225

Baremetrics

DECEMBER 7, 2023

What’s their new CAC Payback Time? New Gross Margins? Cost of Revenue Examples Hosting AWS / Google Cloud / Azure Payroll – Customer Support Service Delivery Costs Twilio, Sendgrid Merchant Fees Stripe, Braintree You should also include software that helps your support team, such as Help Scout, or your Devops, such as CircleCI.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

Frontegg

OCTOBER 14, 2020

Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application. Before AWS, engineering teams had to scale their own infrastructure. Before Kubernetes, DevOps teams were confined to assembling their own container orchestration and management solutions.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. It really lended itself to being this new category, this post signature type of contract product. And talking about folks, about contract management software, we’re like, it’s not a new category. Major challenges facing a new CEO [19:40]. Show Agenda and Timestamps.

Scale 119

Scale CTO Hire CTO Coach Scaling 119

OpenView Labs

MARCH 7, 2019

So, this started, it was a nine-year slog actually, and it started not with the CIO or the CTO, it started with the CEO and then started with a technology vision- we’re going to go to the cloud and shut down our data centers. We made some smart bets on technology. Casey: It’s not that easy? Absolutely beautiful.

Cloud 60

Cloud Transportation New CTO CTO 60

SaaStr

AUGUST 22, 2020

One of our clients has over 500 employees with offices around the world, right? And in major hubs like San Francisco and New York, what we’re doing is helping create the vision for a more experiential space, almost like a cafe where they can come and go as they want, they can bring clients, they can bring customers.

Sales Recruiting 213

Sales Recruiting Cloud CTO Hire Sales Hiring 213

Audacix

JULY 18, 2022

Get Cyber Chief Free Trial Idea 5. After interacting with many new DevOps teams, my sense is that many of them are hamstrung by the imagination and risk appetites of their senior leaders, in a classic case of you don't know what you don't know. It's easy to forget that every new tool adds technical debt that is hard to unwind.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Crafty CTO

APRIL 23, 2024

Better Idea: AWS Systems Manager Session Manager Our development partner suggested a better solution, AWS Systems Manager Session Manager , which enables tunneled sessions into the AWS environment and leverages AWS IAM to manage access. The result: better security and no need for manual IP whitelisting.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) AWS Underperforming Technical Team ECS (Elastic Container Service) 40

Crafty CTO

JUNE 9, 2024

As I was mulling this, I came across a pair of new Vision examples in the OpenAI Cookbook. That led me down one final rabbit hole, but a very useful one, as I soon realized that Framework was a perfect fit for one of my fractional CTO client’s “data science reporting and dashboard” needs.

Data 52

Data CTO Hire Cloud New CTO 52

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. If you're generating something that's brand new, like a brand new category, nobody understands about it. Because that (abandonment) wouldn’t be a solid foundation to acquire more new users.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? People are struggling ,as well as organizations, obviously, but they’re also super willing and keen to try new things to improve how they work. In a COVID world, where employee appetite is actually pretty high to try new tools. How will their comp change?

CTO Coach 221

CTO Coach Sales Hiring CTO Hire Software Review 221

SaaStr

DECEMBER 13, 2019

Yousuf Khan: Well, the CIO is fundamentally owning the business technology function of the company. And by business technology function I want to define that because sometimes there’s a overlap with the CTO from an engineering side. Is that a new innovation in org structures and the remit of the role?

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. So, I’m Chief Technology Officer, and years ago I was volunteered by my co-founder to work on culture.

Part-Time CTO 290

Part-Time CTO CTO Hire CTO Coach CTO 290

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. And what I found is that a lot of people who are technical that ended up being successful, they never stop loving kind of what's new, where technology is going, how behaviors are changing, that sort of thing. Shaan: KissMetrics and now he's got a new startup, Nira. Yeah, Nira.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. And what I found is that a lot of people who are technical that ended up being successful, they never stop loving kind of what's new, where technology is going, how behaviors are changing, that sort of thing. Shaan: KissMetrics and now he's got a new startup, Nira. Yeah, Nira.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40