AWS Customer Support Sales Recruiting 
Clouded Judgement
FEBRUARY 7, 2025
Signal can come from many places (sales team notes, customer support tickets, etc) IT Incident Management: Similar to the security alert example. They each have some of the largest cloud businesses in the world in AWS, Azure and Google Cloud respectively. Overall, there was weakness across the board.
Tom Tunguz
AUGUST 25, 2015
Here’s my stab at that list: CRM, Marketing Automation, ERP, Expense Management, Analytics, Email, Collaboration, Document Storage, Payroll, HRIS, ATS, IaaS, Customer Support, Recruiting. Sales teams, always looking for an edge, also belong to the early adopter segment and buy CRM and online meetings software.
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Intercom, Inc.
JULY 24, 2018
For us to be available whenever our customers need help, we staff a team across multiple time zones that operates practically 24/7 all year round. World class, awesome, human customer support comes first, offices come later. Simultaneously, I’ve watched the APAC customer base increase more than 900%.
SaaStr
NOVEMBER 13, 2020
Over the course of that fund, I recruited in, who is effectively my co-founder, he runs Amplify with me, is Mike Dauber. Then, over the course of that fund, we had promoted up David Byer to partner and recruited Lenny Pruss away from Redpoint to join us. The first is: It’s the best proxy for AWS growth in the private markets.
User Pilot
APRIL 30, 2024
Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.
Full Session
NOVEMBER 27, 2024
Pair this feedback with session recordings to understand user frustrations and the context behind customer comments, enabling data-driven improvements. Conversion and funnel optimization tools: Visualize and analyze user behavior at every stage of your sales and marketing funnels.
Full Session
NOVEMBER 27, 2024
Pair this feedback with session recordings to understand user frustrations and the context behind customer comments, enabling data-driven improvements. Conversion and funnel optimization tools: Visualize and analyze user behavior at every stage of your sales and marketing funnels.
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