AWS Customer Support Underperforming Technical Team 
SaaStr
OCTOBER 15, 2019
Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.
ChurnZero
AUGUST 11, 2020
Just like in the first wave, your customers’ lives will be turned upside down once the next wave hits. As customers struggle to adjust and manage, they’ll want to know their troubles are being heard by the businesses they interact with. Customer Success teams are in a unique position to listen to their customers’ challenges.
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User Pilot
APRIL 21, 2023
The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.
Neil Patel
JANUARY 1, 2021
This so-called “ pajama time ” has become an awful reality for every physician stuck using a well-intentioned but poorly-performing EMR system. athenahealth consistently develops trusted healthcare software for hospital systems, small private practices, and everything in between. And it’s not just doctors who are affected by this.
Neil Patel
FEBRUARY 5, 2021
In the event that there is an issue, it’s resolved quickly by the managed WordPress hosting support team. The sticker price for WP Engine is higher than average, but it includes customer support from some of the most talented WordPress experts in the world. WP Engine has a reputation for “just handling” issues.
Intercom, Inc.
OCTOBER 1, 2020
Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. But then we brought in four teams – four product managers, four designers, et cetera. Different things change.
Intercom, Inc.
OCTOBER 1, 2020
Balance is a key element to navigating a roadmap – between customer-facing and internal, creativity and productivity, between different functions. Getting this right allows your teams to work in lockstep together. But then we brought in four teams – four product managers, four designers, et cetera. Different things change.
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