Hitenism

NOVEMBER 7, 2016

In 2006, after Amazon Web Services (AWS) helped pioneer what we now call the cloud, product development changed forever. What once took millions of dollars and a team of engineers to create, a lone developer could suddenly hack together in half an hour. Today, one-third of daily internet users visit websites built on top of AWS.

AWS 189

AWS New CTO Scale CTO 189

Tom Tunguz

JANUARY 14, 2021

Cloud Data Lakes are the future of large scale data analysis , and the more than 5000 registrants to the first conference substantiate this massive wave. Mai-Lan Tomsen Bukovec, Global Vice President for AWS Storage will deliver one of the keynotes. On top of these lakes, data movement companies move data to the right consumers.

VP of Engineering 203

VP of Engineering Cloud Data AWS 203

Tom Tunguz

JULY 24, 2024

During the era of big data, data gravity was the core strategic imperative. Wherever the biggest dataset resided, customers ran their compute workloads that generated all of the profit and revenue growth for the last generation of data companies. Plus, data movement is less expensive than in the previous era.

AI 306

AI Artificial Intelligence AWS Innovation 306

SaaStr

DECEMBER 14, 2021

Kazuki Ohta, CEO & Founder at Treasure Data, shares his company’s story of how pivoting at the right time saved their business and accelerated their growth to $100 million ARR. When it launched in 2011, Treasure Data’s positioning was a Hadoop-based big data warehouse in the cloud. The Platform: $0 – $5 Million ARR.

Sales Hiring 312

Sales Hiring Data AWS Leadership 312

Intercom, Inc.

DECEMBER 2, 2021

For the very first time, we’re releasing Engineer Chats , an internal podcast here at Intercom about all things engineering. Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Tom Tunguz

NOVEMBER 14, 2022

For the last ten years, the data ecosystem has focused on big data - the bigger the data set, the more exciting. Some of the brightest minds in data founded MotherDuck including BigQuery founding engineer Jordan Tigani & a broader team from Snowflake, Databricks, AWS, Meta, Elastic & Firebolt, among others.

Cloud 356

Cloud AWS Data Analysis Benchmarks 356

Tom Tunguz

NOVEMBER 8, 2023

At the IMPACT Summit yesterday, I shared our Top 10 Trends for Data in 2024. LLMs Transform the Stack : Large language models transform data in many ways. First, they have driven an increased demand for data and are causing a complete architecture inside companies. Second, they change the way that we manipulate data.

Artificial Intelligence 228

Artificial Intelligence Trends Data Software Review 228

Intercom, Inc.

DECEMBER 9, 2021

Technology makes every company a global company, and our focus on data security means Intercom customers all over the world can experience the full benefit of Intercom – no matter where they’re geographically located. . Ten years ago, we built the initial Intercom infrastructure in AWS’ us-east-1 data center in North Virginia, USA.

Data 181

Data AWS Scale Engineering 181

SaaStr

FEBRUARY 7, 2025

For context,Ron has an MBA and a master’s in engineering from Stanford. Because thats how their customerswho were used to AWS, Azure, and GCP pricingexpected to buy. For us data consumption continues to grow.” His view is your sales team teaches your customers how to get value out of your product. ” The lesson?

Scale 182

Scale Sales Hiring Scaling Revenue 182

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. However, if you already have a fully operational MySQL Aurora installation in place, can’t you just put the data there instead? Multi-cloud architectures.

Technical Review 269

Technical Review Scale multi-cloud Kubernetes Scaling 269

Intercom, Inc.

NOVEMBER 3, 2021

Alert fatigue is a common problem among engineering teams that handle operations and maintain infrastructure. The result is lots of semi-meaningful alerts, noise, context-switching, and multitasking for the on-call engineer. Are the steps clear enough to be followed by any engineer on the team? Is the alert still relevant?

Engineering 209

Engineering Software Review Systems Review AWS 209

Tom Tunguz

FEBRUARY 26, 2025

AWS, Twilio, Heroku, etc. Usage data feeds product-led growth (PLG) lead scores, enabling account executives to outbound to the most promising users. Makes capacity planning harder : With less visibility into maximum usage requirements, engineering teams may struggle to provision infrastructure appropriately.

SaaS Payments 283

SaaS Payments Pricing Strategy Scale 283

Intercom, Inc.

MAY 25, 2022

This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . Our tooling allows for high availability.

Scaling 252

Scaling AWS Software Review Technical Review 252

Tom Tunguz

JANUARY 28, 2020

The idea behind the new architecture is split a SaaS app into code and the data. And the customer manages the data. Typically, the data resides in the customer’s cloud account. Today, many of those data centers are in the cloud, hence cloud prem. The 12 SaaS products query the database for the data they want to.

VPCs (Virtual Private Cloud) 223

VPCs (Virtual Private Cloud) Cloud Enterprise Data 223

SaaStr

APRIL 26, 2024

Rudina sees it along three dimensions: Data Infrastructure A culture of adopting AI Where are we heading as we try to adopt AI in the Enterprise? The layout and framework of data, infrastructure, and culture will be even more important as AI shifts to Enterprise. Many people think we have data, so why not build the models?

AI Search 293

AI Search AI Artificial Intelligence Scale 293

SaaStr

FEBRUARY 21, 2024

AWS can’t support 20 partners equally. When partnering with big folks like Drata does with AWS, you have to bring business to them. Drata was one of three companies mentioned on stage by AWS’ Head of Partnerships because they did the most transactions on the marketplace than any other company. That’s a high value for AWS.

AWS 285

AWS Scale Sales Hiring Marketing 285

Tom Tunguz

NOVEMBER 28, 2023

" As with many other companies reporting strength in the market, AI & unstructured data workloads are fueling growth. ” Unstructured data is the growth engine : 17x growth y/y suggests a small number last year, but phenomenal interest. Consumption of unstructured data was up 17x year-over-year.

GCP(Google Cloud Platform) 187

GCP(Google Cloud Platform) Azure Data Startup 187

SaaStr

MARCH 24, 2025

Or are you still focused on users input data? We are all becoming prompt engineers now. If your product doesnt leverage AI to improve efficiency or reduce costs, you might find yourself underpricing pressure. One Thing is Clear: AI Makes a Lot of Business Software Look Awfully Expensive Today. Is Deflation Coming? #5.

AI 147

AI Trends SaaS AWS 147

Intercom, Inc.

FEBRUARY 26, 2018

by Rich Archbold, Senior Director of Engineering at Intercom. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. When I say “execute”, I don’t simply mean the engineering challenges of building something. The same is true in software.

Outsourcing Services 224

Outsourcing Services Software Review Software Outsourced Development 224

SaaStr

AUGUST 8, 2023

Accountants are responsible for ensuring the company has clean financial statements and data. The team is typically highly cross-functional, working together with sales, product, engineering, and marketing, and the goal is to help the other teams make better decisions through data and financial modeling.

Scale 239

Scale Finance Outsourcing Services Sales Recruiting 239

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich: Today I’m the Senior Director for Foundations Engineering at Intercom.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Clouded Judgement

SEPTEMBER 19, 2023

Tabular is a compelling data lakehouse solution, meaning it brings data warehouse functionality (SQL semantics + ease of use) to the data lake (cost-efficient and scalable). If you want your data platform to run like those at Netflix, Salesforce, Stripe, AirBNB and many others (i.e. Let's dive in.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

SaaStr

JUNE 25, 2019

Come and hear about the typical pitfalls (and how to avoid them) from Pat Poels, an executive with over seven years under his belt leading Eventbrite’s now 300+ strong engineering team that sits across North America, South America, and Europe. I started right at the end of 2011, and I started in the role of VP of engineering.

Engineering 184

Engineering Part-Time VPE Sales Hiring Scale 184

Tom Tunguz

APRIL 6, 2023

In the cloud, AWS, Azure, & GCP have created about as much market cap as all the top 100 B2B & B2C publics built on cloud (Netflix, ServiceNow, AirBnb, etc). Access to proprietary data provides a moat. The PC increased GDP by 0.006%, according to NBER That alone should turn heads. Moats : how to develop competitive advantage?

Generative AI 228

Generative AI AI GCP(Google Cloud Platform) Startup 228

SaaStr

SEPTEMBER 28, 2023

If you go back 10-15 years, when people ask about build vs. buy for the long-term, people would consider building their own data center if they were spending $100k/month on AWS. Today, companies spend over $10M/month on AWS — companies like Lyft, Pinterest, and Stripe.

Enterprise readiness 289

Enterprise readiness Payment Solutions Enterprise Payments 289

SaaStr

DECEMBER 20, 2023

For example, Google and AWS are already ZoomInfo customers, but only certain sub-segments within those businesses – not the entire org. By examining a company, their intent data, the companies visiting their website, who’s on the pricing page, who the buyers are, etc.,

New CTO 316

New CTO Scale Sales Hiring CTO Hire 316

Intercom, Inc.

FEBRUARY 16, 2022

In December, we announced European data hosting , the result of one of Intercom’s biggest ever infrastructure projects. Until now, Intercom has been a multitenant application hosted in a single region in AWS. Once we started building, our engineering principles helped us to keep moving fast.

Scale 234

Scale New CTO Engineering CTO 234

Intercom, Inc.

FEBRUARY 15, 2019

One of the most fundamental elements of the Intercom platform is how it handles user data – for us and our customers, the ability to access, track and filter data about users is what makes Intercom such a powerful solution. Setting TTL on a record enables us to reduce the amount of data stored. Automating repetitive tasks.

AWS 171

AWS Technology Engineering Customer Support 171

Intercom, Inc.

APRIL 28, 2021

This gives us realistic, accurate, and useful data and guides us nicely to our next principle. For example, at Intercom, we primarily focus on return for effort; the estimated savings we will make per engineering hour required to execute the work. Prioritize by impact. Centralize governance. Zero touch costs.

Management 211

Management Government Cost optimization & reporting Engineering 211

Baremetrics

OCTOBER 31, 2021

Your application grows more complex, your customers 10x, then 100x, which means the amount of data you’re storing and moving around grows by 1000x. The more DevOps skills you want your team to have, the fewer engineers will show up with the exact combination of skills you want. Over time all of that changes.

AWS 115

AWS DevOps as a Service Underperforming Technical Team Development Team Review 115

SaaStr

FEBRUARY 22, 2023

How many sales reps, how much marketing spend, how many engineers will you really need? And if you don’t know how to get there … if you can’t honestly build a real, data-driven model that proves it at least to you … then that’s awfully telling. What will your ACV really be? How can that scale over time?

Scale 284

Scale Sales Hiring Venture Capital AWS 284

Chargify

AUGUST 17, 2020

Until recently, only industry titans like Microsoft, Amazon, and Google could successfully and effectively harness continuous, real-time data use statistics to fuel events-based billing models. How AWS Does It. What Amazon Web Services and Twilio Get Right.

AWS 98

AWS Payment Services SaaS Payments Payments 98

SaaStr

MAY 31, 2023

AWS is seeing this, and so is Snowflake. Also you can see sales & marketing headcount is basically flat, while hiring is almost all in engineering / R&D. They see the data in real time in terms of usage. So when CFOs and others tighten budgets, they’ll also try to buy less Snowflake. Not none, just less.

Headcount 246

Headcount Scale Sales Hiring AWS 246

Intercom, Inc.

APRIL 22, 2021

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

MARCH 26, 2020

All of Intercom’s production infrastructure is provided as a service to Intercom by Amazon Web Services (AWS). AWS is the leading cloud provider in the industry, and we leverage their portfolio of globally redundant services to ensure Intercom runs reliably. Please know we want to hear from you and are here to help you.

AWS 192

AWS Business Scale Cloud 192

Intercom, Inc.

AUGUST 30, 2022

With the right integrations, you can automate workflows, share data between tools to keep things up to date, and create clearer, more efficient processes. Mercury’s product also includes integrations, rules, and shortcuts that were engineered to help founders spend as little time as possible thinking about banking. The benefits?

Scale 163

Scale Payment Services Startup AWS 163

Intercom, Inc.

OCTOBER 19, 2022

Your data is our most critical asset. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. We leave no stone unturned when it comes to data privacy. Intercom is a data processor, and we take the utmost care with any data we touch. Expiry and deletion.

compliance 138

compliance Data Software Review Scale 138