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Session Registration Open for SaaStr Build 2022: Sign Up to Hear HubSpot’s GM, Amplitude’s CEO, AWS’ Head of Customer Success and CircleCI’s CEO

SaaStr

Why Customer Success and Product Should be Best Friends: Lessons Learned with AWS’ Head of Customer Success Harini Gokul. In this session, Harini will discuss the optimal engagement model for the product , services, and customer success teams in the SaaS world to deliver value and innovation to your customers.

AWS 246
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Top 10 Reasons SaaStr Annual 2025 Will Be Better Than Ever!! May 13-15 in SF Bay!

SaaStr

Head of AI Dialpad: How to Build AI at Scale GTM/ B2B Speakers: CEO HubSpot Yamini Rangan: Going More Multiproduct, Going More AI, and Going More SMB and More Enterprise CEO Dropbox Drew Houston: DropBoxs Third Act: AI & Content Intelligence CEO Calendly, Tope Awotona Open AMA and AI in 2026 CEO Clio, Jack Newton: Reaccelerating Vertical SaaS to (..)

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Why It’s Year 3 When You Lose Your Customers

SaaStr

Recently I was catching up with a good friend who used to be CEO of an enterprise-y SaaS social networking company — and the usage and engagement numbers of his business were just awful. Engagement Metrics are often low but (x) it’s already in the budget, and (y) what do you expect, we finally just deployed?

AWS 338
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Notes from Office Hours with Lisa Lawson

Tom Tunguz

Depending on the answer, you’ll have to decide which types of partnerships are the best to engage them. Marketplaces: AWS marketplace, Heroku marketplace, Salesforce marketplace. Where do they convene? And what relationships are important in the buyer journey? There are four types of partnerships we discussed.

Scale 349
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How our infrastructure scales alongside our customers

Intercom, Inc.

We’re serious about delivering the best customer experience with our Engagement OS. We work exclusively with AWS as our cloud services provider and currently provide data hosting offerings in three different global regions – US, EU, and Australia – each architected across multiple availability zones for high availability.

Scaling 252
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What’s New at ZoomInfo with CEO Henry Schuck

SaaStr

For example, Google and AWS are already ZoomInfo customers, but only certain sub-segments within those businesses – not the entire org. The Takeaway — While 2024 should be a bit more predictable, the most important metrics ZoomInfo is focusing on now are utilization and engagement. How is ZoomInfo Integrating More Advanced AI?

New CTO 314
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Thanks to ChartMogul, ChurnZero, Cledara, Secureframe, and Verdane for Sponsoring SaaStr Europa 2023!

SaaStr

ChurnZero lets your CS team manage and expand accounts at scale with proactive, personalized engagement that helps every customer succeed. Secureframe allows companies to get compliant within weeks, rather than months and monitors 100+ services, including AWS, GCP, and Azure.