Remove AWS Remove Forecasting Remove Technical Support
article thumbnail

20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

tech ops, AWS, technical support). As discussed, it’s about comparing the actual result to an honest forecast. ” But that all depends on an honest forecast, which needs to be made by CS ops or sales ops – and not by the person who’s being paid to beat it! I want you to do as well as the average CSM.

article thumbnail

20 quick insights on Customer Success and SaaS metrics with Dave Kellogg

ChurnZero

tech ops, AWS, technical support). As discussed, it’s about comparing the actual result to an honest forecast. ” But that all depends on an honest forecast, which needs to be made by CS ops or sales ops and not by the person whos being paid to beat it! A: So hard.As