Intercom, Inc.

APRIL 19, 2018

Over time I had eight different jobs there and progressed from an engineer, to technical project manager, to technical program manager, to manager, to a manager of managers. When you come up the stack a little bit, even inside of AWS, we use a specific set of EC2 instances. Who do we outsource to?

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

FEBRUARY 16, 2022

Until now, Intercom has been a multitenant application hosted in a single region in AWS. We identified some “ known unknowns” too; problems we needed to solve, but didn’t know how just yet – like integrating the new region into our billing system. And so our former CTO and co-founder Ciaran Lee decided we were just going to start.

Scale 234

Scale New CTO Engineering CTO 234

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They likely don’t have all the answers. Will Larson: I would love to.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. But of course, it wasn’t always quite that big!

Part-Time VPE 296

Part-Time VPE Technical Cofounder CTO Hire New CTO 296

CloudGeometry

JULY 8, 2021

What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. Stories evolve as customers use the software, as new technologies emerge, as market behaviors come and go.

Well Architected Framework 130

Well Architected Framework Payment Methods CTO Hire Payment Solutions 130

SaaStr

JUNE 26, 2024

Growth is still good for them, but they had no net new customers last quarter. Deals are contracting, not because of layoffs, but because people are managing budgets so tightly. 30% of all mobile apps with a paid subscription use RevenueCat to manage it. Are brand-new companies that seem epic with no revenue really worth $1.5B

CTO Hire 147

CTO Hire AI Venture Capital Sales Hiring 147

SaaStr

NOVEMBER 13, 2020

For us, the thing that’s always mattered has been: How much money is each investing partner managing? What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? If I get picked, do I want the more experienced partner, the new partner? One person, 50.

Sales Recruiting 225

Sales Recruiting Development Team Review Technical Review Sales Hiring 225

Baremetrics

DECEMBER 7, 2023

What’s their new CAC Payback Time? New Gross Margins? Cost of Revenue Examples Hosting AWS / Google Cloud / Azure Payroll – Customer Support Service Delivery Costs Twilio, Sendgrid Merchant Fees Stripe, Braintree You should also include software that helps your support team, such as Help Scout, or your Devops, such as CircleCI.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

Frontegg

OCTOBER 14, 2020

Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application. Before AWS, engineering teams had to scale their own infrastructure. Before Kubernetes, DevOps teams were confined to assembling their own container orchestration and management solutions.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Prior to founding LinkSquares, he held positions in operations and product management at Backupify and InsightSquared. So a lot of my management team, including my co-founder, we all worked together at a company in Boston, Backupify. Show Agenda and Timestamps. Sam’s Corner [28:45].

Scale 120

Scale CTO Hire CTO Coach Scaling 120

OpenView Labs

MARCH 7, 2019

So, this started, it was a nine-year slog actually, and it started not with the CIO or the CTO, it started with the CEO and then started with a technology vision- we’re going to go to the cloud and shut down our data centers. So, I went up the traditional IT clerk/management career path from developer to manager to senior manager.

Cloud 60

Cloud Transportation New CTO CTO 60

Crafty CTO

APRIL 23, 2024

Better Idea: AWS Systems Manager Session Manager Our development partner suggested a better solution, AWS Systems Manager Session Manager , which enables tunneled sessions into the AWS environment and leverages AWS IAM to manage access.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) AWS Underperforming Technical Team ECS (Elastic Container Service) 40

Audacix

JULY 18, 2022

Remove infrastructure bottlenecks: you do this by ensuring that your infrastructure configuration and management doesn't become a bottleneck to developer productivity. Amazon's tech innovation czar (and CTO) put it best as early as 2006, when he said: You build it, you run it. Which tool will you choose for configuration management?

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Crafty CTO

JUNE 9, 2024

As I was mulling this, I came across a pair of new Vision examples in the OpenAI Cookbook. That led me down one final rabbit hole, but a very useful one, as I soon realized that Framework was a perfect fit for one of my fractional CTO client’s “data science reporting and dashboard” needs.

Data 52

Data CTO Hire Cloud New CTO 52

Mucker Capital

APRIL 6, 2023

If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. If you're generating something that's brand new, like a brand new category, nobody understands about it. Because that (abandonment) wouldn’t be a solid foundation to acquire more new users.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. I never managed to convince them.

Scale 173

Scale Scaling CTO Hire Part-Time VPE 173

SaaStr

DECEMBER 13, 2019

I’d taken lots of trips and managed a team out there and I decided to basically make the move to the Bay Area in 2014 as a CIO for a company called Qualys. Change management is super hard for companies that are growing really quickly. Is that a new innovation in org structures and the remit of the role?

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

SaaStr

AUGUST 22, 2020

Justin Bedecarre: And it’s a really inspirational thing to add technology and innovation to the workplace, how you find space, how you manage space, and build the office of the future. We’re already in this like a new gen.” So, you have to intentionally manage through this, which is really important.

Sales Recruiting 213

Sales Recruiting Cloud CTO Hire Sales Hiring 213

SaaStr

OCTOBER 16, 2020

Prior to founding Balsa, Paul was Senior Director of Product @ Slack and before Slack was a Group Product Manager @ Twitter where he was responsible for the home timeline, including timeline ranking. How does Paul think about driving really effective change management? Why does Paul believe that the builders are the new pro athletes?

CTO Coach 221

CTO Coach Sales Hiring CTO Hire Software Review 221

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. So my agreement with Brian was I'm not going to have any management responsibilities in this company. I'm going to be in it a hundred percent, but I'm not a good manager. If I spent a bunch of time, I could probably with some coaching get passably okay at management.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. So my agreement with Brian was I'm not going to have any management responsibilities in this company. I'm going to be in it a hundred percent, but I'm not a good manager. If I spent a bunch of time, I could probably with some coaching get passably okay at management.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. ” “I hated Katie at that company meeting, it was awful.” So, at HubSpot, we are allergic to micro-management.

Part-Time CTO 290

Part-Time CTO CTO Hire CTO Coach CTO 290