Intercom, Inc.

FEBRUARY 16, 2022

Until now, Intercom has been a multitenant application hosted in a single region in AWS. We identified some “ known unknowns” too; problems we needed to solve, but didn’t know how just yet – like integrating the new region into our billing system. And so our former CTO and co-founder Ciaran Lee decided we were just going to start.

Scale 234

Scale New CTO Engineering CTO 234

SaaStr

JUNE 1, 2021

In 2016, Hubspot was still a scrappy player that had only recently IPO’d, with a market cap around $1B. Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. Otherwise, we are not doing our jobs, being in the marketing space.

Part-Time VPE 287

Part-Time VPE Technical Cofounder CTO Hire New CTO 287

CloudGeometry

JULY 8, 2021

What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. Stories evolve as customers use the software, as new technologies emerge, as market behaviors come and go.

Well Architected Framework 130

Well Architected Framework CTO Hire Payment Methods Payment Solutions 130

SaaStr

JUNE 26, 2024

Growth is still good for them, but they had no net new customers last quarter. Then Salesforce lost $50B in market cap. HubSpots NRR has fallen to 100%, so to grow 23%, they must add 23% net new customers. You can see the growth on the platform side with Azure, Google, and AWS and how much it’s accelerating in AI.

CTO Hire 143

CTO Hire AI Venture Capital Sales Hiring 143

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? Because, on the one hand it’s exciting, and what I see a lot today is founders often bond with a new partner. If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 216

Sales Recruiting Development Team Review Technical Review Sales Hiring 216

Baremetrics

DECEMBER 7, 2023

Benefits of using Expense Categories in SaaS The main expense categories for any SaaS company are: Cost of Revenue Research & Development Sales & Marketing General & Admin These four categories are the standard for describing costs and expenses of any SaaS company from Salesforce to Zoom to your startup. New Gross Margins?

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

Frontegg

OCTOBER 14, 2020

Presenting: the first pre-built suite of universal SaaS capabilities, enabling SaaS teams to focus on core features, shorten time-to-market and drive user adoption. Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. A lot of great experience working and supporting inside sales teams, a lot of good experience with marketing and marketing ops, a lot of good experience with building products. It really lended itself to being this new category, this post signature type of contract product.

Scale 120

Scale CTO Hire CTO Coach Scaling 120

Audacix

JULY 18, 2022

Make every decision based on whether the outcome helps to improve the product, get it to market faster and deliver it for a lower cost. Amazon's tech innovation czar (and CTO) put it best as early as 2006, when he said: You build it, you run it. It's easy to forget that every new tool adds technical debt that is hard to unwind.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

Mucker Capital

APRIL 6, 2023

Are there types of companies, market segments, industries, or business models where PLG does not make sense? If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. If you're generating something that's brand new, like a brand new category, nobody understands about it.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia. Want to see more content like this?

Scale 166

Scale Scaling CTO Hire Part-Time VPE 166

SaaStr

DECEMBER 13, 2019

291: Experimental marketing brings together the science and art of marketing, allowing for creativity that drives results. It’s an essential skill in the toolkit of the modern marketer, and one that’s easy to get started with, no matter your company scale. Is that a new innovation in org structures and the remit of the role?

Technical Advisors 228

Technical Advisors Scale Technical Review Payment Solutions 228

SaaStr

AUGUST 22, 2020

And in major hubs like San Francisco and New York, what we’re doing is helping create the vision for a more experiential space, almost like a cafe where they can come and go as they want, they can bring clients, they can bring customers. We’re already in this like a new gen.” This is a new workflow, isn’t it?

Sales Recruiting 208

Sales Recruiting Cloud CTO Hire Sales Hiring 208

SaaStr

OCTOBER 16, 2020

What does really effective product marketing mean to Paul? Why does Paul believe that the builders are the new pro athletes? It’s faster to get this to market and iterate on it and make it great if we skip over a lot of those controls. In a COVID world, where employee appetite is actually pretty high to try new tools.

CTO Coach 212

CTO Coach Sales Hiring CTO Hire Software Review 212

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. So HubSpot today is like a 25 or 30, I don't know whatever the market cap is. if I'm going to work on brand, I'm in there with the marketing team reviewing copy and going through the. The pass one was in marketing, which is what we ended up doing. So this is Dharmesh.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. So HubSpot today is like a 25 or 30, I don't know whatever the market cap is. if I'm going to work on brand, I'm in there with the marketing team reviewing copy and going through the. The pass one was in marketing, which is what we ended up doing. So this is Dharmesh.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. So, let me just share with you what a rogue former marketer as done with a culture and people ops team, and how we approach culture, and how we measure it at HubSpot.

Part-Time CTO 281

Part-Time CTO CTO Hire CTO Coach CTO 281