User Pilot

AUGUST 21, 2024

Track social media interactions to understand customer sentiment. This data is typically gathered through touchpoints like website visits, in-app interactions, customer surveys , social media engagements, and purchase histories. Trigger contextual customer feedback surveys. Why is first-party data important?

Data 105

Data Social Media Interviewing User Experience 105

User Pilot

MARCH 5, 2025

Self-service support: Userpilot empowers you to build and customize in-app resource center code-free. Intercom Intercom is an AI-powered customer service tool that equips teams to engage customers through omnichannel support and activity-driven automation. Funnel analysis report generated with Userpilot. Customer support with Intercom.

Software Review 52

Software Review Engagement Software Scale 52

ProfitWell

MARCH 12, 2019

UrbanSitter Across the Map If you missed Marketplace Conference in San Fran this past year and are feeling the FOMO, Sharetribe has your series covering highlights from the conference to get you hyped on what's been covered (and what's to come). In headlines.

AWS 49

AWS Marketplace as a Service Social Media Subscription 49

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! Self-service freemium to feed the funnel. I actually enjoy doing my expense reports now, but expense reporting prior to Expensify was just awful. So how can you leverage that product’s success to obtain the valuation and funding you need to scale?

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

ProfitWell

SEPTEMBER 25, 2019

One of the most famous lines from Citizen Kane is, “It's no trick to make an awful lot of money, if that's all you want is to do is make a lot of money.” Businesses charge a customer every month or year for use of a product or service. Markup is particularly used by mediators like ecommerce marketplaces — Amazon, for example.

Payments 40

Payments Revenue Payment Methods SaaS Payments 40

Intercom, Inc.

DECEMBER 13, 2018

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. John: One of Facebook strength’s as a company is its platform, which allows third party developers to come in and create their own applications and services that access Facebook data.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Cassie spent the first pre-SaaS chapter of her tech career in growth roles in subscription and marketplace businesses (TheLadders.com, GLG). Anita Nielsen. Anne Slough. Beth Sunshine.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137